LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,401 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,401 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Horrible services, I had to schedule 2 appointments to load and unload. I had to cancel due to not moving 2 days later and a week away from scheduled appointment. LoadUp failed to mention they will keep 20% of all scheduled appointments so they kept 40% of my payment.”

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Posted 11 months ago

“Super easy and fast!”

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Posted 11 months ago

“Very easy to schedule. Very good communication with Mikaila. Quick and easy pickup. Mikaila was very polite and friendly.”

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Posted 11 months ago

“My driver was kind and helpful. He removed my items with care.”

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Posted 11 months ago

“They pick up a sleep sofa, and took it away. it took all of 5 minutes. good service.”

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Posted 11 months ago

“I was very pleased with the pickup, arrived head of schedule and were very friendly, fast & efficient, I will recommend you guys to others. Thank you”

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Posted 11 months ago

“I was very pleased with the pickup, arrived head of schedule and were very friendly, fast & efficient, I will recommend you guys to others. Thank you”

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Posted 11 months ago

“Very impressed! Came a little early but was grateful I didn't have to wait. Very polite! In and out in minutes. Will use service when needed again. I also tipped them with cash.”

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Posted 11 months ago

“Perfect job, took less than 3 hours would use them again.”

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Posted 11 months ago

“On time. Great service. Friendly”

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Posted 11 months ago

“Excellent customer service. Job well done.”

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Posted 11 months ago

“Excellent service. Easy to schedule online.”

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Posted 11 months ago

“I had a great experience with LoadUp. The employees arrived on time, and were very professional. I was so pleased that they were able to take all my items. I would definitely use LoadUp services again.👍”

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Posted 11 months ago

“This is my second time using LoadUp and both experiences were excellent. The process is so efficient, the team are communicative and the removal folks were so friendly. Still the top of my list for any junk removal!”

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Posted 11 months ago

“I requested an email quote. Text quote was sent to my husband who gave them credit card information thinking it was the company I chose. When he contacted them to let them know the error, they canceled the job and charged my credit card 20% cancellation fee. The cancellation was 6 days in advance! When I called customer service all he did was repeat the scripted line “because the job was booked and paid for, the cancellation fee applies”. Thankfully booked with my credit card and the charge was disputed. Be careful when booking and use a credit card for protection!”

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Posted 11 months ago

“Kingsley was amazing. The entire team was so professional, prompt, and very nice! Will use again for sure.”

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Posted 11 months ago

“Prompt and courteous”

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Posted 11 months ago

“Kingsley was amazing. The entire team was so professional, prompt, and very nice! Will use again for sure.”

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Posted 11 months ago

“Very nice gentlemen who focused on getting the job done. Would use their services again.”

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Posted 11 months ago

“My pick up window was 8-12 in the morning. i had 11 items and book the appointment a week ahead of time. First contact was 9:30am when i reached out to them, their estimate was 12 noon. At 1:30pm i reach out again and they said 2-3pm. They showed up at 2:20. I wasted a whole day sitting at home for them to come. Not happy at all. I had all items in my garage for them. I can't imagine giving them more business unless you just have to have mattress disposed of.”

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Posted 11 months ago

LoadUp is rated 4.6 based on 7,401 reviews