LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,191 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,191 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Cost was very affordable,Came on time, was courtious, took only 15 min to remove my junk!! I HIGHLY recommend this company !!!”

Helpful Report

Posted 5 months ago

“We had a great experience with Ibrahim and his partner removing furniture from a condo. I would recommend this company. The mobile technology worked well, it was a little bit of a challenge to get a human on the phone after the order was placed to discuss the COI requirements but it all worked out very well in the end. Ibrahim and his partner were very customer service oriented. We would use this company again.”

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Posted 5 months ago

“I had a great experience. My guys showed up on time and did a great job. I was even able to alter my order the same day before they showed up. My inquiries to the company were answered promptly. There was a misunderstanding in what I needed taken away but the matter was clarified asap. Very easy process from start to finish. I'll definitely use this service again when needed.”

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Posted 5 months ago

“Andrew was efficient, friendly and on time.”

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Posted 5 months ago

“Thomas was very kind and respectful. Price was reasonable. Will use service again if needed.”

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Posted 5 months ago

“Quick pick up! Came earlier than expected which was awesome! Billy and his crew did great! Will definitely use again! Reasonable cost too!”

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Posted 5 months ago

“Booked for Friday between 4pm-8pm - no call no show. I called them to rebook for Saturday morning between 8am-12pm - no call no show. These days and times were confirmed by them. After my fourth phone call I cancelled and asked for a refund. The communication is ridiculous and they promise what they cannot deliver. AVOID AT ALL COST. Worst company I have ever dealt with. HORRIBLE...”

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Posted 5 months ago

“Very quick response and good communication. Drivers were early, polite and did a great job loading furniture.”

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Posted 5 months ago

“It was easy as 1-2-3. I had no issues at all. I will use your service again!”

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Posted 5 months ago

“They scheduled me 8-12 and had a delay, totally fine, they let me know. But I started to worry by 4 or 5 that they wouldn’t come. I text snd they said they were still coming. Then my husband saw they were open 8am to 8 pm so we left it out. Sure enough I got a text at around 6:30 they were on there way. They arrived shortly after. The fella took it quickly and was super nice to hubby. Thank you very much Svetlana!”

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Posted 5 months ago

“Just wonderful dealing with LoadUp. They were right on time and the communication was great. Would recommend them highly. Thank you!”

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Posted 5 months ago

“Cary and his helper were very efficient and friendly and they had my old TV and very heavy console loaded in t heir truck in no time !!! I would definitely recommend LoadUp to everyone !!!”

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Posted 5 months ago

“Adam was on time, friendly and helpful with the whole process. Very impressed. Will recommend and use again. Thank you!”

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Posted 5 months ago

“Loaders did not show up. Scheduled loaders for moving out of house 2 weeks on advance, when moving day came they were a no show. Communication with customer service team was horrible. Would never recommend to anyone”

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Posted 5 months ago

“The men were on time, friendly, careful of my walls and belongs, and fast. I will use them again in the future, if needed.”

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Posted 5 months ago

“They weren’t able to get my stuff on the scheduled day but did give me a discount to reschedule for the next day which is excellent customer service. Felicia and her team arrived on time and got everything out of our garage in a very efficient manner. I would definitely use this service again.”

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Posted 5 months ago

“Price was right, agent called 10 minutes ahead of pickup. Very friendly and efficient. I'll use them again and recommend them without hesitation.”

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Posted 5 months ago

“Just wonderful dealing with LoadUp. They were right on time and the communication was great. Would recommend them highly. Thank you!”

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Posted 5 months ago

“Very easy, they came when they said!”

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Posted 5 months ago

“We needed to have a carpet and some furniture moved within our home. Jose and his crew arrived on time and were very efficient and careful and placed everything where we needed it. We could not have asked for a better experience. I would definitely use Jose again,”

Helpful Report

Posted 5 months ago

LoadUp is rated 4.6 based on 7,191 reviews