LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 6,057 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,057 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you! Showed up as scheduled, very polite and finished very quickly! I will specifically ask for Tiffany next time!”

Helpful Report

Posted 6 months ago

“Great service, courteous & friendly drivers, respectful of property, and I will recommend to my friends and neighbors! A+++”

Helpful Report

Posted 6 months ago

“Fast, easy and friendly!”

Helpful Report

Posted 6 months ago

“Theu were very helpful and willing to help”

Helpful Report

Posted 6 months ago

“Tony and Phil were excellent! They were friendly & professional; very customer-service oriented. Not only did they set-up the adjustable bed and mattress, they made sure that it worked and we understood how to operate it. Also, even when "their order" didn't include removing the old mattress, they didn't hesitate to accommodate. Everything went off without a hitch. Thank you, Tony & Phil!!”

Helpful Report

Posted 6 months ago

“The two gentlemen were absolute experts. Thank you”

Helpful Report

Posted 6 months ago

“Supposed to arrive between 8am and Noon. Wasted my whole day. They finally arrived at 5:30pm. No apologies nothing.”

Helpful Report

Posted 6 months ago

“Gabriel was very nice. Called me on the way to me, when he was 30minutes away, and when he was in lobby. He and his helper were efficient and quiet and too bed and all the parts. Also said he would give it to someone who could use it. I asked three times because i really want someone to have it. The bed is new a year old. Thank you load up for your services.”

Helpful Report

Posted 6 months ago

“10-11 delivery time turned into 4:15 pm. No cloth was used for my new wood floors. Scratches and gouges through out. Delivery guys were not the nicest about it. Who pays for my now damaged floors? NEVER would I use this company again. Nothing about it was easy”

Helpful Report

Posted 6 months ago

“Professional, courteous and prompt. :)”

Helpful Report

Posted 6 months ago

“Reuban and his father, Victor, were very courteous and professional and they took the needed time to make sure all items were carried out of the house carefully. They were able to load all items into their trailer and van with all items being very secure. Even though they arrived outside the given time frame they contacted me as to their ETA and again when they were less than 25 minutes away. Very pleased with choosing LoadUp.”

Helpful Report

Posted 6 months ago

“Happy with Michael and his assistant. They took everything we had out for them to take.”

Helpful Report

Posted 6 months ago

“Very easy online booking, efficient, appreciate the communication every step of the way, Anthony arrived early and was very professional. I will be using these guys again and recommending to everybody I know. Excellent service!!”

Helpful Report

Posted 6 months ago

“Driver arriver arrived 4 hrs late and never called re late arrival. Saw items that needed to be removed as stated on request and said i would need to pay more. Turrned around and left my home.”

Helpful Report

Posted 6 months ago

“Very easy to schedule and pay right online. Driver texted me to say he was on his way. Very professional and courteous.”

Helpful Report

Posted 6 months ago

“Arrived on time, very professional, in and out in 5 minutes. Appreciate your work.”

Helpful Report

Posted 6 months ago

“Thank you for all that you did! Your dedication, professionalism, and commitment to providing exceptional customer service are truly appreciated. I will definitely use your service again.”

Helpful Report

Posted 6 months ago

“I was expecting two people for this removal. But one very strong gentleman did the job. I am very happy with the service and would recommend Load Up to anyone!!”

Helpful Report

Posted 6 months ago

“Erick did a wonderful job cleaning up the dock yard trash and hazard piles. Thank you for doing such a great job. We will definitely keep you in mind for future services.”

Helpful Report

Posted 6 months ago

“Sign up was easy, payment was easy, and the guys were on time. I was at first told my loveseats were going to the dump, which was upsetting. The older driver then corrected and told me they were delivering to a charity. It would be really very nice to know that this is what happened and to know which charity. That would be a really nice way to follow up. I would have given five stars but for that incident. I picked your company because you emphasized sustainability and repurposing and because This Old House did a good review.”

Helpful Report

Posted 6 months ago

LoadUp is rated 4.6 based on 6,057 reviews