LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,401 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,401 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Very happy with Loadup from start to finish. Would highly recommend to anyone. Thanks”

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Posted 10 months ago

“Everything ran very smoothly. The online booking for service, payment online, emails and texts from LoadUp and Bryan, the driver, punctuality and professionalism were all exemplary!!”

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Posted 10 months ago

“It was a quick, easy process, and I didn't have to be there for the pickup.”

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Posted 10 months ago

“I was given a 4 hour window today for someone to be at my house, between 8 AM and Noon. When the 4 hour window passed and no one had shown up nor had anyone reached out to me, I made 2 calls to ask what was going on. I was surprised when the second representative with whom I spoke basically told me that the 4 hour window was not a given and then he asked me if I could wait a little longer. Apparently customer service is not a priority nor is there much respect for customer wait time.”

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Posted 10 months ago

“Check the order notes, worst experience ever and your management doesn’t care.”

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Posted 11 months ago

“The two individuals who arrived at my home were " Very Professional," courteous, and punctual. Highly recommend this company”

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Posted 11 months ago

“Every member of the team was very professional from the team member who answered the phone to the driver who came to take away the mattress. Communication was excellent and I was notified every step of the way! Will definitely call again when I have more junk to be hauled away.”

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Posted 11 months ago

“Professional, polite and quick and better prices than most others”

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Posted 11 months ago

“Excellent service, patient and friendly workers. Onesimus Thomas and his helper were great! Would definitely recommend them.”

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Posted 11 months ago

“I initially went with them because they had an upfront price that I thought was reasonable. When I ended up getting a counter offer from a different company that was half the amount than goloadup I decided to cancel. I was then told I would have to pay a 20% fee for cancelling, even though it was 5 days ahead of time. I would totally understand if it were within 24 hours, but 5 days ahead is completely unreasonable. BUYER BEWARE... you better be sure you're getting the best deal and if you try to back out, even with plenty of notice they will charge you 20% of your initial total!!”

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Posted 10 months ago

“Rudy and partner were efficient and careful. Great work!”

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Posted 10 months ago

“They were on time, polite and quick.”

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Posted 10 months ago

“Mr Brown gave me excellent customer service. He was very professional and quickly removed the items in a timely manner. 5 Stars for Mr Brown!!”

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Posted 10 months ago

“Arrived right on time; great service!”

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Posted 10 months ago

“My original window was 7-8 pm. I got a text that they were on their way at 6:09 pm, and then they didn’t show up until 8:40 pm. They said there was an accident that slowed them down. I called at 8:10 because I hadn’t heard anything from them and they said they were a few minutes away, and still didn’t show up for 30 minutes. They didn’t seem super prepared or professional. It was overall a very frustrating experience.”

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Posted 10 months ago

“Ordered a pickup on a Friday and they picked up a chair and sofa on Saturday. Very fair pricing and great service. Just left them in the driveway and got a little discount as well. Highly recommended.”

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Posted 11 months ago

“Great service all round. The driver Anthony was very prompt at texting me and keeping me updated.”

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Posted 11 months ago

“Nice job fast”

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Posted 11 months ago

“Very nice people”

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Posted 11 months ago

“Andre and the various other load up movers who have come to my house have done a phenomenal job! Earlier today- Andre helped to clear out items from 2 garages and 1 sitting room. He even took items from Good Will. He was very professional. I love Load Up and I highly-recommend them!”

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Posted 11 months ago

LoadUp is rated 4.6 based on 7,401 reviews