LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,569 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,569 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Very professional and kind people.”

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Posted 9 months ago

“The Loaders Okai Sackey and his associate were both courteous, prompt and very professional. They made short work removing my sectional sofa with recliners and a sleeper. I highly recommend them for future jobs.”

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Posted 9 months ago

“There has been a trash issue where I live and it would have been 3 weeks before the trash would have been picked up. I decided to have a private company come and I chose LoadUp. They arrived when they said and sent texts enroute. The trash was bag from 4 barrels plus I had a couple of items. All the work was done professionally and quickly. Thank you LoadUp.”

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Posted 9 months ago

“My first loader was Nicholas Stanley, and my experience with him was AWFUL! He did not return 3 voice mails that I left. He was due at 4:00 PM, and at 4:15 PM, I was finally able to reach him after calling customer service. He was still about 2 hours away and complained about his experience with his current customer. He ended up cancelling our order, and a new loader was assigned. Our 2nd loader was Breanna Mitchell, and she was amazing! Please understand that the rating above is for Breanna, and NOT for Nicholas. She was EXCELLENT!! I fully expect a discount for the awful customer service that I received.”

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Posted 9 months ago

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Posted 9 months ago

“Christopher was great! He had to move a heavy piece of furniture. He took the time to make sure it was in the house and didn’t hurt anything. He worked very hard and was very kind!”

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Posted 9 months ago

“If I could give ZERO stars, I would. I scheduled a pickup for today, the pickup was confirmed for 8:00 AM- 12:00 PM. No one showed AND absolutely NO information was given to me. I called 5 times and FINALLY heard back at 11:15, only to be told that they had to push the window back to 12:00 PM - 4:00 PM, despite the storms in the area. I still have absolutely NO INFORMATION from the company. When I asked for a direct number to call, I was given the customer support line, which leads to a voicemail. DO NOT SCHEDULE WITH THEM”

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Posted 9 months ago

“Our loaders were pretty much on time, Great communication. They knew what they were doing. In and out with couch quickly!!”

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Posted 9 months ago

“I scheduled my pick up days in advance for 8am - 12 pm pickup. I had not heard anything by 11:15 so I called the company for update and went straight to voicemail. Had to call back again and told me they didn’t have a team assigned yet. Wish I booked a different company instead.”

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Posted 9 months ago

“Load Up was so easy to schedule a pick up! They were kind and courteous from phone call to the job finish! It wasn’t until after I scheduled that I looked at their “About Us” page and was happily surprised to see their purpose was first and foremost about God! I know they contract out; the company they used for my job was Happy Hauling Junk Removal. Matt called a hour before he arrived with his ETA, and again when he arrived. Both Matt and Scott were polite, friendly and careful. They removed a heavy washing machine from tight quarters. Excellent job, gentlemen! I would use both Load Up and Happy Hauling again!”

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Posted 9 months ago

“Adam was wonderful! He took care of everything we needed and then some. Above and beyond!”

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Posted 9 months ago

“Loaders were very polite. Did a great job. Price was very reasonable.”

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Posted 9 months ago

“Their website states that they’re “RELIABLE & STRESS FREE”…… that’s incorrect!!! I reserved LoadUp unloaders to unload my fully loaded 15 ft Uhaul truck into a storage unit. After my daughter and I drove 12 hours from another state, she driving the Uhaul and I drove my SUV. We were totally exhausted but we were happy that we had a 12p-4p slot for the loaders to meet us at the Uhaul storage unit. I called them at 2pm when we arrived to get an ETA, LoadUp stated that they would call me with the ETA. They did not call, THEY TEXTED ME at 3:30, and stated unfortunately they would not be able to make it. We were devastated because we did not have anywhere to leave the loaded truck. It was 95 degrees that day. I am 70 years old female and my daughter and I had to unload the truck ourselves. Crazy, Uhaul asked me to call the Uhaul 1-800 number and have them removed from their referral list, they thought this was acceptable as well. I will NEVER recommend this company to anyone.”

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Posted 9 months ago

“Regret hiring these guys. Next time I'll pay extra for more experienced removal service.”

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Posted 9 months ago

“Fast, efficient, polite, & friendly”

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Posted 9 months ago

“My loaders were the best! Khadim and his assistant were awesome. Friendly, very capable, hard-working, on time. Great guys.”

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Posted 9 months ago

“My husband and I had a very good experience with LoadUp today. The two-person crew efficiently removed our old king-size mattress from our second floor despite a hailstorm. They were respectful of our property and hard-working.”

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Posted 9 months ago

“Everything went smoothly and very professionally. On top of that it was the more reasonable price. To boot, it was easy to communicate directly with the loader to resolve any doubts. I would wholeheartily recommend them.”

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Posted 9 months ago

“Arrived as expected. Was very nice and helpful.”

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Posted 9 months ago

“Driver/loader Adrian was great -- professional and friendly, quick to move things in and out but also careful not to damage my home.”

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Posted 9 months ago

LoadUp is rated 4.6 based on 7,569 reviews