LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,006 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is an incredibly disreputable company. We are moving and downsizing. We had perfectly nice furniture to donate to charity and I scheduled LoadUp to pick up our furniture to donate. They arrived and said that the furniture would be taken to a shelter. It sprinkled rain for two minutes before they started loading and they said since it was raining (by this time it was no longer raining) that they would take the furniture to the dump. The sun came up and they confessed the furniture that I had paid already to be picked up and taken to charity would never have gone to charity and that they only ever take furniture to the dump. I was furious but we are on a tight timeline and I said go ahead. They proceeded to use a sledgehammer to knock the feet that screw on on the bottom of our couches and chairs off and completely destroy perfectly good furniture before taking it to be loaded up. They left wood chips all over the house and muddy shoe prints that I’m still trying to get out of the carpets. If you have junk to remove and take to the dump, they are fine. If you paid to have furniture donated to a charity, they apparently lie about that. Please don’t use this company for that.”

Helpful Report

Posted 2 years ago

“Jeremiah was excellent 👌 on time and extremely courteous”

Helpful Report

Posted 2 years ago

“Richard was amazing! Hard worker, fast and did a perfect job! Thanks so much. I will definitely recommend you and use you again in the future. Connie”

Helpful Report

Posted 2 years ago

“This was the worst experience I’ve ever had with a junk removal service. I was given an 8-12 time slot the day before ; at 8:05 am the loader called me to tell me she wouldn’t make it until at least 1pm. 1pm came and went and didn’t get any updates until I called several times and she and her helper finally arrived at 3:45pm. Rushing, she literally dragged my storage ottoman with a heavy metal base down the stairs creating such a noise it upset my neighbor who rightly asked why she couldn’t wait to get help to move it down properly . Her male helper was very rude to my neighbor. When moving the couch they took zero care to properly open the front door and left a huge gash. They then proceeded to just take off with barely a word. Stay away from Loadup and it’s unprofessional contractors”

Helpful Report

Posted 2 years ago

“Excellent service, communicative people, exactly on time, reasonable price and lovely people. I highly recommend”

Helpful Report

Posted 2 years ago

“They worked so hard and were pleasant and professional throughout. First class!”

Helpful Report

Posted 2 years ago

“Guys came to my new place and removed about 100 boxes and packing material from my move. Within a few hours, no more boxes. Professional service. Good value if you don’t want the additional hassle of cutting down all those boxes.”

Helpful Report

Posted 2 years ago

“Absolutely professional, excellent, service. They were on time, polite and went above and beyond! Thank you for having such wonderful people in your employ!!”

Helpful Report

Posted 2 years ago

“Quick, easy process. Driver was courteous & professional. Thank you!”

Helpful Report

Posted 2 years ago

“Quick, easy process. Driver was courteous & professional. Thank you!”

Helpful Report

Posted 2 years ago

“I was very impressed with Eduardo he worked efficiently and he did it alone and in such a short time”

Helpful Report

Posted 2 years ago

“Great crew. They made it easy and were very pleasant and professional!”

Helpful Report

Posted 2 years ago

“The nicest people you will ever find! They know what their doing. You can trust them. I will recommend to everyone. Thank you Juan and Melissa!”

Helpful Report

Posted 2 years ago

“Friendly and efficient staff! They came early and updates were provided aling the way! Process was easy to schedule and prices were very reasonable.”

Helpful Report

Posted 2 years ago

“Amazing! They gave us a window of an hour the morning of so we knew when they would come. They arrived in that window. They were professional and knew what they were doing. They moved a very old, very heavy sleeper sofa out and made me very happy. I would use them again. I was very impressed. I was so impressed I decided to write a review (which I almost never do) to brag about the company and how satisfied I am in the end. Thank you LoadUp!”

Helpful Report

Posted 2 years ago

“Great experience. They were able to come and get my unwanted items in short notice, were very nice and helpful.”

Helpful Report

Posted 2 years ago

“Shuler kept in touch with me about his delay . He worked hard tryng to remove my items as carefully as possible and was considerate of other household items. Such polite and respectful men. I would not hesitate to use them again.”

Helpful Report

Posted 2 years ago

“Dorian was absolutely amazing !! He was very efficient in finding my home and getting the job done! I will definitely recommend LoadUp to my friends, Thank you so much for helping take so much off of my plate this afternoon, moving can be quite overwhelming but this service saved me so much time and stress. Thank you again for everything !!”

Helpful Report

Posted 2 years ago

“Quick, efficient, arrived exactly when they said they would, friendly communication.”

Helpful Report

Posted 2 years ago

“Friendly, easy and quick communication. Will be using them again”

Helpful Report

Posted 2 years ago

LoadUp is rated 4.6 based on 7,006 reviews