LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.59

4.6 Rating 7,001 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Friendly & prompt.”

Helpful Report

Posted 1 year ago

“Terrible company to hire in Ma. New Bedford area. Did not hire them as they quoted a price of over 900 got another company 180. After that they harassed me on text when I told them their price was insane. Don't hire u will be sorry”

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Posted 1 year ago

“1 out of 10 don't recommend. I was looking for a next-day appointment before a busy travel month for worm. I called and booked an appointment on 3/31 (Easter Sunday) with a live representative who said nothing about not providing services on the holiday. I was pleased because it was super convenient which is why I was willing to pay upfront. I got a fall about 4 hours later from a driver that said they actually don't pick-up on Easter Sunday. When I called to cancel the appointment to make other arrangements (the ONLY reason I booked with them is becuase they led me to believe the could provide the service sooner than anybody else) I was told they could only refund 80% of the fee. Completely unacceptable given that it was the company's fault to book me for that day in the first place. I contested the charge with my credit card company (Chase, who I 10/10 DO recommend) who was able to get me a 100% refund; obviously that was always an option that I was not offered when I called on my own behalf. I don't blame them for not working on Easter; I blame them for booking the appointment in the first place and not acknowledging their error.”

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Posted 1 year ago

“Very cordial and friendly when they picked up my old mattress. They called and even offered to come earlier than was scheduled. I would recommend them!”

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Posted 1 year ago

“Daniel (Danny) was terrific. Team was quick, efficient and friendly!”

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Posted 1 year ago

“John was awesome! He was friendly and courteous, but also super quick and efficient. I would highly recommend his services!”

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Posted 1 year ago

“Reasonable pricing, super fast service, guys were very professional and respectful. 100% will utilize their services in the future instead of killing my back!”

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Posted 1 year ago

“John was awesome! He was friendly and courteous, but also super quick and efficient. I would highly recommend his services!”

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Posted 1 year ago

“Great job by the LoadUp team. They called me a couple times to let me know they were running late. With the way things are with a lot of businesses today I appreciated them being proactive and letting me know ahead of time. Once they arrived they were able to handle the job easily. They went above and beyond.”

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Posted 1 year ago

“super easy and timely, guys were on time and communicated with me as needed.”

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Posted 1 year ago

“They came on time, they conquered in less than 1/2 hour and they were awesome!!! Eliu and team excellent”

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Posted 1 year ago

“Truck arrived on time and the crew was very efficient. No time waisted.”

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Posted 1 year ago

“I used load up twice so far very satisfied with the service . Customer service was very efficient and helpful . The loaders I had were very professional and made sure that they were very careful removing my couch and recliner . They were there on time when they call me before pickup . Price was about right for what they charge for removing from a third floor apartment ! Highly recommended.”

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Posted 1 year ago

“On time, quickly disassembled furniture and hauled it away - would use again!”

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Posted 1 year ago

“Louis and Angelica were excellent. They worked hard and fast. And very friendly!”

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Posted 1 year ago

“Keith was very professional. He texted ahead of time to give me enough time to make it home from work. They were quick and very good people.”

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Posted 1 year ago

“Professional, proficient, cordial”

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Posted 1 year ago

“Shad and his partner were very professional when they picked up two items from Thuma furniture. They knew exactly what they were doing and would not hesitate to hire them if the need arose.”

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Posted 1 year ago

“They responded with exact information and advised when they were on their way. And their text messages were timely. Got rid of mattresses that no one else would pickup.”

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Posted 1 year ago

“very impressed, prompt, professional, great communication, Jakub and Sylvester were excellent. i will use this service again and i would make a point of requesting Jakub and Sylvester.”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,001 reviews