LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,607 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,607 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keep these men. They kept in touch. Arrived on time. They were friendly and professional. Kudos to this experience.”

Helpful Report

Posted 3 years ago

“Very professional gentleman, did a great job removing the furniture from my house, would highly recommend this service”

Helpful Report

Posted 3 years ago

“Disposal and assembly crew worked diligently and carefully completing all required tasks in a timely manner. Their assistance is greatly appreciated.”

Helpful Report

Posted 3 years ago

“2 gentlemen arrived ahead of time. Disassembled Eliptical, cleaned up and hauled Eliptical away. Had them give me a quote on basement clean out. They took pictures of what will be going, got a quote and will be scheduling clean out shortly.”

Helpful Report

Posted 3 years ago

“Pablo & his partner were wonderful. They took my call, showed up within the estimated time of arrival and took care of the pickup with ease. Very friendly - I couldn’t have asked for anything better!! I would highly recommend them and will ask for them with any future pickups that I may have.”

Helpful Report

Posted 3 years ago

“Cannot speak for others, but I found them to be a scam. Paid good money for 5 minutes of time. Their load is limited to items listed. If you don't properly list items, they will mot take extra. The truck left practically empty Work contracted to others. Will never use this company again. Would definitely not recommend.”

Helpful Report

Posted 3 years ago

“Thanks! Removed my old sofa so quick!”

Helpful Report

Posted 3 years ago

“Timothy arrived. Second trip to my residence. Very professional and handled items with respect/care to the home environment. Ensuring nothing inside as well as outside would inflict damage. Timothy is/was very professional and represented Load Up with extraordinary customer service and professionalism.”

Helpful Report

Posted 3 years ago

“I appreciate Timothy for informed me that he close by. I would definitely use LoadUp again. Thank you Timothy.”

Helpful Report

Posted 3 years ago

“I appreciate Timothy for informed me that he close by. I would definitely use LoadUp again. Thank you Timothy.”

Helpful Report

Posted 3 years ago

“The driver was wonderful. He was a “can do” kind of guy. The office liaison was very respectful too. What I didn’t like was that they didn’t get my job right the first time and then tried to upcharge me another 60% because the load was bigger. We were able to arrive at a reasonable charge but it involved 2 trips by the driver and a bit of angst when they gave me the new price.”

Helpful Report

Posted 3 years ago

“The team was on time, and they were very professional and courteous. Picked up and moved the furniture quickly from my living room. I am glad that I found LoadUp. Will definitely refer them to others.”

Helpful Report

Posted 3 years ago

“Professional service, on time, and priced right.”

Helpful Report

Posted 3 years ago

“I will caveat that the driver was incredibly kind, but I truly and strongly encourage no one to use this service. If you have any issues with your pick-up their customer service team will actively work against providing any real type of support, and it's absolutely not worth the risk. I put in an order for a sofa pick-up that would need to happen down two flights of stairs. Upon arrival it was just one guy because in their internal system they incorrectly marked it as a mattress pick-up. The guy said they could probably get someone out to help TBD on when, but he would need to call and work out logistics. For the sake of time and getting back to work I ended up helping carry the sofa down. Now at this point I have just paid a company for me to move my own sofa. I reached out to support letting them know that this was the result of an error that was 100% on their end and while not even requesting a full refund, the amount paid did need to be adjusted. The reply was "Thank you for your help of course, but in this case as you offer your assistance, we can not make a refund on this order. I apologize for this frustrating situation." If a company is unwilling to hold themselves accountable for their own mistakes, they are not a company that should be trusted with anyones business.”

Helpful Report

Posted 3 years ago

“I think that Michael and his assistant were very nice and helpful. I would have rated it very poor because of the issues that occurred before he arrived which was not his fault but the dispatch on his end. He contacted us very early on the route and was heading our way around 8am. Then he let me know he was 30 mins out. Then asked if we had only the one mattress. I told him it was technically 2 because it was a split king. He said we were down for one mattress so he was going to have to have it fixed so we got proper credit for the pick up and there was no issues. I ended up having to call the mattress company where I set up the pick up and have them re send the information and fix the problem. So there was a breakdown between the 2 companies and the pick up person. But Michael and his assistant were very professional and kind. And the service was for a pick up not a delivery.”

Helpful Report

Posted 3 years ago

“They came on time and was very quick.”

Helpful Report

Posted 3 years ago

“The team that came to my house was very friendly, professional and quick..got the job done with no issues and I live on the second floor. I’m so glad I found you guys”

Helpful Report

Posted 3 years ago

“String me along. Still waiting for them to take the mattress.”

Helpful Report

Posted 3 years ago

“They were so great and helpful!”

Helpful Report

Posted 3 years ago

“Love the way they address the issue . The team is very fast. I’m impressed with the way they provide their service.”

Helpful Report

Posted 3 years ago

LoadUp is rated 4.6 based on 7,607 reviews