LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,607 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,607 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“This company does not even deserve one star. I hired Load Up to remove a three-seater couch and loveseat on 2/5/2023. They had pictures for the job. I had hoped to donate the items. I purchased the set in mid-2022 after I moved into my current home. On 2/5/2023, I did not receive any communication from the hauler until I sent a message asking what time they would be here. They told me they were running behind. They were much later than expected. When the hauler arrived, I saw one individual. I asked him if anyone else would arrive to help him, and he told me that when he does jobs for Load Up, he does not have anyone help home because everyone has to get paid. While the hauler was assessing how to move the furniture outside from my living room, he asked me if there had been any modifications to my entryway. I shared with him that the furniture was delivered to my home in mid-2022 and came through entryway with no issues. I told him that if he was not able to remove the furniture from my home, to leave it, and I would make alternate arrangements. Load Up's website indicates they send capable haulers. If they sent this individual to my home, I had to assume he was capable. He pushed the loveseat through the entryway causing damage and tried to do the same the sofa. When that was not successful, he brought a sledgehammer and knife into my home and destroyed the sofa. The force of him beating the sofa with a sledgehammer as it slid across the floor inside my home, trying to push the loveseat and sofa through my entryway caused substantial damage to my entryway, the landing inside my home and the light fixture. I contacted Load Up on February 5 and sent them pictures of the damage. I had my damage assessed, and I sent Load Up my claim. I had numerous communications to no avail. I then filed my complaint with BBB on 3/25, and Load Up has not responded. It's been almost 2 months since the damages were caused to my home and my claim was filed with them. Based on BBB reviews and claims, others have had similar experiences. Perhaps it's time for a class action against Load Up.”

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Posted 3 years ago

“The loaders were very efficient and courteous. I would highly recommend their service”

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Posted 3 years ago

“The loader was not professional and even did not bother to talk to us before taking the stuff. We did not know Costco was sending Load up guy for pickup, so wanted to make sure if he was sent for the pick up. When asked nicely, he was rude. I won’t be dealing with them again.”

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Posted 3 years ago

“Never showed up after reserving one week in advance, and getting confirmation emails and calls. No contact. Loader does not answer the phone. Almost impossible to reach a human being. REfused to say when they might be able to reschedule--perhaps not for several days. Very disappointing. Had to cancel. You probably want to find different folks to work with.”

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Posted 3 years ago

“Load-up’s service was personal, professional, efficient. Donald Bradley & his colleague who filled the job were outstanding! Professional, caring about getting the job done & done well. Total can-do attitude. Load-up followed every step of the way. Great experience.”

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Posted 3 years ago

“I had to reschedule 30 minutes prior to pick up due to circumstances beyond my control and they were extremely accommodating and rescheduled for later the same day! The gentleman that removed my furniture went above and beyond. And the price was better than others I had researched. I highly recommend this company and they will be first on my list for any future needs”

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Posted 3 years ago

“My assembler “Al” did a complete and thorough job putting together my Weber Gas Grill. It was a big job and the result is terrific. I highly recommend Load Up and will surely recommend and use them again!”

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Posted 3 years ago

“Good dude, good and quick service.”

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Posted 3 years ago

“Very easy process….thank you William for picking up the mattress! Hope your daughter gets her birthday wish! 🎈🎁”

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Posted 3 years ago

“I'd give zero stars if I could. This place was THE WORST. First, they didn't show up for the first scheduled delivery. Then I called and they rescheduled for the next day between 8-12 am. I told them it has to be early because my family and I had a hotel reservation for that afternoon. "No problem" they said 👀 Spoiler alert. 1pm rolls by and no show. I call and they get the hauler on the phone and he says he'll be there by 2:15. Spoiler alert #2: They don't show and when I call back the guy says he's going to try to get another hauler and call me back. 45 minutes passes with no call back. And I needed to leave for my reservation already. I called 1-800-Junk and they came within the hour AND honored the Loadup price. But that's not all... this evening, after receiving my email for a refund, the guy from Loadup calls me and tells me since I "cancelled" (wtf?!?) that they're going to charge me $50! I reiterated that I didn't cancel, THEY didn't show up. And he has the audacity to be like "well, per our terms and service, we don't guarantee pickup times". I read everything they sent me and there was nothing about not guaranteeing days/times. There was only the email that said they'd see me 8am-12pm. Such a scam. And so icky and unethical. I own a business as well, and when someone's not happy I refund them right away. I can't even imagine treating families like this. And I'll be disputing any $50 charge with my credit card company.”

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Posted 3 years ago

“I appreciate that they drove to the middle of nowhere to pick up my items;-)”

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Posted 3 years ago

“Great service. Was able to schedule a pick up very quickly and the team came on time. Friendly people and very efficient. Would definitely recommend.”

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Posted 3 years ago

“Good communication, very prompt and friendly”

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Posted 3 years ago

“I was little nervous about this site since I didn’t verbally speak with anyone. But the contract company that came was amazing. They were friendly, fast and efficient with nessary equipment. Would request this team again. S.L.M”

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Posted 3 years ago

“Donald was a professional. Customer focused and meticulous in his approach. Highly recommend him as an installer.”

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Posted 3 years ago

“Would use your service again. Fast. Friendly and easy.”

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Posted 3 years ago

“Would use your service again. Fast. Friendly and easy.”

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Posted 3 years ago

“Great customer service. The two gentleman were awesome 👏”

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Posted 3 years ago

“I scheduled a pickup in 2 weeks. Then, just as I clicked OK, my wife said she had already agreed to donate the item. So, I went back to cancel, and was charged $20 FOR NOTHING! Yes, if you cancel a pickup that is 2 weeks away within a minute of scheduling it, they will charge you. For doing nothing at all. Can someone please explain to me what service did LoadUp perform during the 2 minutes between me hitting OK and then hitting Cancel that was worth $20? Sure, companies can justify all kinds of unfair behavior by claiming that it was buried in their "terms of service." But honest, ethical companies don't take advantage of people's mistakes just because they can. Who would you rather deal with?”

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Posted 3 years ago

“My initial experience with Load Up this morning was not good. My loader call a little before 9:00am to let me know that he was 30 minutes away and after not showing up for an hour and 45 minutes, I began to suspect that he was not coming. After reaching out to Load Up dispatch, they were able to schedule Donald Bradley, in place of the first no show guy. Donald was over 2 hours away and made the trip into Manhattan to help me clear out my elderly aunt’s apartment. He literally saved the day! I don’t have words to express how grateful I am to Donald and his helper. They were AMAZING!! They got the job done in record time, all the while being friendly, kind, courteous and professional. They provided exceptional service and really turned my day around for the better. I would highly recommend these two gentlemen, they are hands down the best!”

Helpful Report

Posted 3 years ago

LoadUp is rated 4.6 based on 7,607 reviews