LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,607 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,607 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“The service was great from scheduling through today’s pick up. MARTINEZ and assistant had the 2 chairs loaded up within 5 minutes…REALLY!!! Communication and tracking were also good. I DEFINITELY recommend!”

Helpful Report

Posted 3 years ago

“So since "customer support" on here loves saying "we cannot find your order" here is my order ID: 416811 I booked a move out pickup request 1 month in advance, I told the company 3 weeks prior to the scheduled date that they must honor their 8am-12pm pickup window they had scheduled for me because the freight elevator in my high-rise building cost $200 for a 4 hour window and they do not book past this time. They confirmed 8am arrival for pickup 3 weeks prior. Then on the day of arrival 15 minutes before 8am they text me saying they haven't found anyone. I call them and ask why they didn't give me at least 24 hours notice and then they hung up on me. Then I get a call at 1030am saying that they cannot find anyone but they might be able to by 8pm. I told them no because I had already paid for the elevator and my cleaning literally is the next day. She got very spicy with her attitude and told me cancelation was impossible and no refund will be given unless I roll the dice with them that they *might* be able to fulfill by 8pm that day. At which point I returned the favor and hung up on them to contest with my credit card company. 1-800 gotjunk fulfilled my order within 1 hour, they were about 50% more but it was worth it to not have to deal with the stress of a company who had no intention of fulfilling our order. Everyone on the phone is from the Philippines so either #1 this is a complete scam judging by all the negative reviews to fight credit card chargebacks or #2 they undervalue the labor service in hopes a local company will fulfill. I will become a vocal advocate against this company, please avoid at all costs and do not ignore all the 1 star reviews on this site. For reference i'm in Honolulu Hawaii.”

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Posted 3 years ago

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Posted 3 years ago

“These guys are fast and efficient! Very professional and friendly! Thank you so much for making the this process a fun and easy process!!!”

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Posted 3 years ago

“Perfect and polite service. Timothy and Andrea were top notch!”

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Posted 3 years ago

“5 star service”

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Posted 3 years ago

“Fast and professional.”

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Posted 3 years ago

“They showed up on the earlier end of the time window, which is a good thing. They took care of removing the item quickly and professionally.”

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Posted 3 years ago

“On time,courtious, efficient. Will use again.”

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Posted 3 years ago

“Very professional and polite service. Pablo and his assistant were in and out and very efficient.”

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Posted 3 years ago

“The Couple Could not have been better!!! THEY were POLITE , EFFICIENT, Very Careful, and worked well TOGETHER!!! A breath Of FRESH AIR!!!!!!!P”

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Posted 3 years ago

“Was having piano picked up that I have had for over 50 years, very emotional decision. Could have hired a local company but chose LoadUp as they put so much emphasis on donating/recycling items. I did not want to try and sell it or even give it away as I don't want people coming to my house, but the thought that it could possibly be used for parts/recycling was a bit comforting. Price for pickup was a bit steep for my taste but we just didn't want to deal with loading it ourselves. No complaints about communication regarding pickup, timing was great, even came earlier than requested; movers were courteous but very unprepared. I had sent pictures of the piano but they didn't seem to realize what they were picking up when they arrived and took more pictures. They also underestimated the weight of an old, solid wood piano, as one of the men was young and small build. I had stressed the importance of protecting my hardwood floor and before they moved it I offered a piece of carpet scrap to put down. I put it carpet side down, but then he turned it over. I should have said something but didn't, so long and short of it, they scratched my floors using the rough underside of the carpet back (didn't see it until I came back into my house following departure). They literally just had to move the piano around the corner to the door, not all over the house or any stairs except for porch. Then they scratched my sidewalk trying to roll it, and when I asked about a dolly, he said he forgot it in his other truck. REALLY??!! So I left them to it but then went around the back to watch them load it and they had it propped up on the back of the truck, which had a pull-down ramp they could have used. I fully expected to see it fall to the ground at some point but luckily it didn't. After they left I also found scrapes on the driveway and remnants of the piano from evidently hitting the corner on the ground. So all of this to say, I spent over $400 to have a team that claims to move items for a living, that didn't have the manpower or equipment to safely move a very heavy piece of furniture, to come into my house and damage my floors (movers should be prepared for any environment situation, such as hardwoods), and damage my sidewalk and driveway, not to mention the item I was donating. With all of that on top of my already fragile emotions at getting rid of it, this was an absolutely horrific experience. I guess I should have read the negative reviews in addition to the positive; lesson learned. Hope this helps you make your decision.”

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Posted 3 years ago

“Very satisfied. Low cost and awesome Guys that removed my junk. Cheaper than competition. I will always use. Best part you can pay in installments using Affirm”

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Posted 3 years ago

“I would highly recommend!”

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Posted 3 years ago

“Very impressed by how easy scheduling this was and in the team that showed up. So efficient I was afraid it might be a scam. It's not. Would use this company again!”

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Posted 3 years ago

“I am so impressed! Super easy online scheduling and payment process. They came when they said they would and gathered up everything I had on the list and hauled it away! I wish everything could be so easy. I even called in the day before and added an additional item. Customer service was amazing! I will not hesitate to contact Load Up in the future, and if you have some junk you need picked up, you should not hesitate either!!”

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Posted 3 years ago

“This is my second experience using LoadUp - and they managed to top what I rated as a "5 Star" last time. The two men were efficient, friendly, careful, and quick. What more could anyone as for? I will use this service again and I hope that I will have these two gentlemen help me!”

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Posted 3 years ago

“They communicated with me wonderfully. They were on time and extremely kind and efficient. I would highly recommend them.”

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Posted 3 years ago

“I will not forget this...smoooth sailing”

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Posted 3 years ago

“They got rid of my futon quickly and efficiently.”

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Posted 3 years ago

LoadUp is rated 4.6 based on 7,607 reviews