LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,607 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,607 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Excellent!!!! Pablo and his helper were so nice!!”

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Posted 3 years ago

“Bought a new BigFig mattress and they partner with LoadUp for removal of old mattress. Making the appointment was very easy, and they came right on time and quickly removed our old boxspring and mattress - very efficient and effortless! Highly recommend.”

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Posted 3 years ago

“Great service!! The people who picked up the couch were on time, professional and friendly. I highly recommend this business and will use them again. MC”

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Posted 3 years ago

“Great service!! The people who picked up the couch were on time, professional and friendly. I highly recommend this business and will use them again. MC”

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Posted 3 years ago

“They had a 4 hour window for pickup and did not show up - and never called. When I tried to call, the choice for questions on ETA required a confirmation number which was never given at the time of order. I called again on the "order new" line and was told I would be connected to the "cusotmer service" line - but only music for about 10 minutes before I hung up. I guess they think I should wait all day, and even then they may not show up.”

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Posted 3 years ago

“I wish “outstanding” was a choice. Customer service was top notch, with excellent communication throughout the entire process. The two representatives who picked up my couch and delivered it to me were super friendly, maintained excellent communication, took great pains to protect the couch during the move, and were on time. They were excellent in every way. I highly recommend”

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Posted 3 years ago

“Kevin was very professional and everything went smoothly. I will definitely be using them again.”

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Posted 3 years ago

“Boy - this was quick! LoadUp answered the phone quickly and professionally. Set up the pick up day, had constant communication about the drivers/techs arrival and Boom! All is done! Thanks LoadUp!”

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Posted 3 years ago

“The workers left part of the couch at my house. Please come back for the back pillow that completes the couch.”

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Posted 3 years ago

“Used twice, coincidentally , same driver (Ramel) each time, he called prior to arrival and was on time on each occasion! Straight to business removing items, got the job done quickly and efficiently! In comparing prices with neighbors, LoadUp was reasonable !”

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Posted 3 years ago

“Very responsive with several reach txts and app worked great for setting appt and tracking. They were great!”

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Posted 3 years ago

“They came early, we’re careful of my walks and door and friendly. Will definitely use again.”

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Posted 3 years ago

“Sam and his helper were professional and friendly. Very respectful of our home.”

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Posted 3 years ago

“Desiree did an Awesome job and well done! Very friendly!! Would definitely recommend to family and friends! I would also be a returning customer! Appreciate the help!”

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Posted 3 years ago

“Guys showed up 30 minutes early but never called to tell me they would be early. When I told them I lived 30 minutes away, and that’s why I needed a heads up, they told me they were going to leave. Then he argued that my stuff should have been outside - why would I hire a company to remove junk from my apartment? They stunk of weed, kept headphones on the entire time and left a carpet. Worst experience ever and I paid for it”

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Posted 3 years ago

“The worst customer service. I strongly recommend finding another junk removal service. The company gives you a direct number to contact your loader to get an eta. I called and texted my loader and he never answered or replied. He ignored me over and over. I had a four hour window and wanted to know a rough eta so I could go get other items done for my big move and be back in time. I had to sit and wait because I had zero communication from him or the company. My loader was late- arrived way outside my four hour window. I had to reach out to customer service to get any updates, rather than they be the ones to let me know what the updates are and if there is a delay. Everyone was zero help and blamed it on traffic. Zero communication from start to finish, terrible service. When my loader finally arrived, no apology or acknowledgement for being late and ignoring my calls/texts. I had to sit and wait for over five hours. Do not use LoadUp! The biggest waste of money.”

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Posted 3 years ago

“I ordered and paid for the pick up between 12-4,, they never showed up or called to provide an update. I had to call them! at that time they said no one had accepted the "load" but could not guarantee pick up that day or monday. I did not trust them to respond so they Offered me a full refund. Which I was pleased with..until the next day only gave me HALF! After going back and forth, they did not pay the other half!... I didn' t want to cancelled, but they did appear reliable,, and would never use them”

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Posted 3 years ago

“Showed up early and done in no time!”

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Posted 3 years ago

“They were Awesome. Showed up when they said they would and very efficient. Very personable and highly recommend the service”

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Posted 3 years ago

“Load-up’s service was personal, professional, efficient. Donald Bradley & his colleague who filled the job were outstanding! Professional, caring about getting the job done & done well. Total can-do attitude. Load-up followed every step of the way. Great experience.”

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Posted 3 years ago

LoadUp is rated 4.6 based on 7,607 reviews