LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,402 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,402 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WOW make $$$ at all costs!Ok so I had a chance to give my W/D to a friend. I paid on Wednesday and canceled same day and it said nothing about cancellation fees when I was booking. Then I read it will be 20% and it was confirmed by an agent 2 days later that I will get 80% back. It didn’t say 80% of what so I assumed of $139. My refund amounts to$ 69.90 which by no arithmetic standards calculates into 80%. Wow what a service of concealment!!!”

Helpful Report

Posted 1 year ago

“Great job . Easy to schedule guys went above and beyond. Thank you.”

Helpful Report

Posted 1 year ago

“Brett and his helpers were friendly, efficient and just plain nice!!”

Helpful Report

Posted 1 year ago

“Prompt and friendly!”

Helpful Report

Posted 1 year ago

“Your employees that arrived were very good and professional. Only complaint is the time of arrival. Was scheduled for between 12 to 4 but didn't arrive until 7 PM. They did advise 2 times with estimates, but the estimate of arrival was not very good. Bottom line they did an excellent job.”

Helpful Report

Posted 1 year ago

“Attendants were very friendly and professional”

Helpful Report

Posted 1 year ago

“first off, i was told between 12-4, and then received a notice saying between 1 and 2, which was wrong because he went elsewhere, then he says he's on his way but online it says expected arrival between 4-5. Thats unexceptable, I will never use your services again. Obviously you don't post bad reviews”

Helpful Report

Posted 1 year ago

“awesome professionalism, courteous, paid attention to detail, fast, reliable and exceptional service.”

Helpful Report

Posted 1 year ago

“Awesome and quick”

Helpful Report

Posted 1 year ago

“The people who came to offer me services were the best,very polite,hardworking and respectful.i will most definitely use and need their services again.”

Helpful Report

Posted 1 year ago

“The guys done a wonderful job and were very professional. They were on time and they were very courteous... HI would highly recommend them for your moving needs..WE were very pleased”

Helpful Report

Posted 1 year ago

“Job completed as requested. The person who came to pick up the items smelled like he hadn't bathed in weeks. I was holding my breath in his presence.”

Helpful Report

Posted 1 year ago

“Excellent service. I have used LoadUp twice in Newport Beach CA and Juan was the individual both times. He was timely, efficient, and professional. The entire experience was shockingly easy.”

Helpful Report

Posted 1 year ago

“Removal appointment easy via phone call and Manuel on pick-up was excellent.”

Helpful Report

Posted 1 year ago

“Arrived a little early, took shoes off to come into carpeted room to get the sofa. Respectful and efficient team!!!”

Helpful Report

Posted 1 year ago

“Alfredo was efficient, polite, worked hard, and careful with my home.”

Helpful Report

Posted 1 year ago

“Load It Up was scheduled to come to my place on Tuesday, 09/10/24 from 4:00 - 8:00 PM. The trucking company had already left my mattress, headboard and bedframe at the bottom of the stairs as I live in an upstairs apartment. I called them at 6:00 PM and they told me they would not be coming and would need to reschedule on Thursday, 09/12/24. I had to get the help from two of my neighbors to carry the mattress, etc. up to my place. When the guy from Load It Up arrived, he had a 14 year old boy with them. The mattress was alongside a wall in my dining room. The guy instructed the boy to go into the living room. I heard a crash but could not see over the mattress. After they left, I discovered they had broken my glass candy dish that was special to me. They did not say a word about what happened.”

Helpful Report

Posted 1 year ago

“These guys were wonderful. I would recommend them to anyone. Thank you”

Helpful Report

Posted 1 year ago

“Fabulous company!!!”

Helpful Report

Posted 1 year ago

“I had an appointment scheduled from 09/10/24 from 4:00 - 8:00 PM. When I called Load It Up at 6:00 PM said they had to cancel due to lack of staff. I had to get my neighbors to help carry the mattress, headboard and bedframe upstairs into my apartment. When the guy came on 09/12/24 he brought along a 14 year old boy. When they took the mattress out of the box the boy backed into my glass coffee table in the living room and broke my lavender glass bowl and did not say anything to me. I found the broken bowl with shatter pieces after they left.”

Helpful Report

Posted 1 year ago

LoadUp is rated 4.6 based on 7,402 reviews