LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,670 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,670 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied!”

Helpful Report

Posted 5 years ago

“From your operator who called yesterday to set up the pick up to your pick up guy, Jeff today, I am very pleased. Jeff was super nice, one of the nicest people I have met in a long time. Efficient, friendly, was courteous with his text in letting me know what time they would be here to pick up. I will definitely be calling you back and I will request Jeff, thank you again, Load Up. Sincerely, Vicky Vaughn”

Helpful Report

Posted 5 years ago

“Dismantled my large trampoline and removed it. Crew professional and friendly. One slight issue w time slot but customer service acted quickly and took care of it. Highly recommend - they make it easy.”

Helpful Report

Posted 5 years ago

“I hired Loadup to disassemble and remove a large playground set. They removed the playground (mostly) on the scheduled day, but they left my yard in a dangerous condition, and hid portions of the playground in the brush several yards from where the playground was. The day after they removed the playground, I discovered that they had left over a dozen large metal bolts, washers, nuts, and screws in the grass, and had stashed pieces of the playground in the brush several yards away. Loadup themselves refused to do anything other than have the guy come back and actually asked me to haul the stashed portions of the playground equipment -- which I believe is in my neighbor's yard -- to the front of my house to make it easier for him to pick up. Don't be mislead by Loadup's statements about their multi-million dollar insurance premium, background checks, etc. None of that will do you a bit of good. Their policy is that whatever happens, they are not financially responsible, and they will not refund your money.”

Helpful Report

Posted 5 years ago

“The two guys were terrific and stayed in contact with me a few times updating me on their arrival. Great service!!”

Helpful Report

Posted 5 years ago

“The service couple who responded to my home were awesome. They were professional, courteous and worked clean. It was a pleasure to talk with them. They are a credit to LoadUp.”

Helpful Report

Posted 5 years ago

“Izzy was very professional and friendly!!”

Helpful Report

Posted 5 years ago

“Izzy was very professional and friendly!!”

Helpful Report

Posted 5 years ago

“Albert was great!! He and his assistant were very professional and careful when removing my items. Thanks so much for your help.”

Helpful Report

Posted 5 years ago

“Albert was great!! He and his assistant were very professional and careful when removing my items. Thanks so much for your help.”

Helpful Report

Posted 5 years ago

“Great young man.D job.A plus rating”

Helpful Report

Posted 5 years ago

“Timely and kept me informed of the status of my pick up.”

Helpful Report

Posted 5 years ago

“Placed a mattress and box spring pickup through a mattress manufacturer when buying a new mattress. Confirmation email did not show what items were confirmed for pickup and representative that arrived refused to pick up both and refused to contact anyone for authorization. Was unable to call customer service due to them being closed even though it was within delivery hours.”

Helpful Report

Posted 5 years ago

“I arranged and paid for service and no one showed up at our planned time. I received a phone call that the loader did not have a helper. We rescheduled, and a (different) loader called and said he did not have a helper. Finally at 9 pm they showed up. Nice guys but the helper was obviously an untrained random person. They knocked into my counter and chipped the surface off of it. Very bad experience (except the guys were nice)”

Helpful Report

Posted 5 years ago

“What a wonderful couple. They were friendly, efficient and just a pleasure to have here. Great job.”

Helpful Report

Posted 5 years ago

“Difficult, heavy job. The guys were incredible, taking care of my walls and furniture. And so easy going. I’m so grateful. Will always hire Upload going forward.”

Helpful Report

Posted 5 years ago

“We had some very cumbersome items for the loaders to handle which they did without too much trouble. They were items that no one else would take, so we are very grateful for the experience. Thank you LoadUp for helping us!”

Helpful Report

Posted 5 years ago

“Online ordering was simple and quick. Received confirmation email. Received confirmation call day prior. Received 30 minute call prior to arrival. Kelvin was very pleasant and got the job completed quickly. Very satisfied and would definitely use this company again. Highly recommend.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Easy to book and the gentleman, David, who did the pick up was a kind and professional.”

Helpful Report

Posted 5 years ago

LoadUp is rated 4.6 based on 7,670 reviews