LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,769 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,769 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Our refrigerator went out last week, we contacted load up for next day removal of the old fridge. Sat here all day and a no show. After the window was expired by two hours, got an automated call saying they would be here in two days. The next evening, got another automated call saying they couldn't make it and rescheduled us for another two days out. Still waiting. Can't talk to a live human, I want a refund from these crooks. The only reason I gave them one star is because you can't go lower and you need to give them at least one star to be able to post a rating.”

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Posted 4 years ago

“Jeff and crew were very Professional, and proficient. They did a great job. Loadup gave a fair price for removing the items.”

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Posted 4 years ago

“I am very satisfied that my junk removal went smoothly and was priced reasonably. I was a little worried because I live on the second floor and had a few really heavy items to get rid of. It was no problem for the guys at all and I felt so relieved. John Price and his helper were friendly and courteous and did a GREAT job!”

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Posted 4 years ago

“Excellent service! I love it! Brigitte and her partner did an excellent service to pick up my 4 items. Thanks!”

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Posted 4 years ago

“From getting the initial quote to pickup of furniture. You guys made it so easy. Pick up was for 8-12 am. Received text driver would be here at 9:30 and then call they were in the way way before that. I would absolutely use you again and recommend to anyone needing to get rid of junk or furniture. Thank you so much.”

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Posted 4 years ago

“Our movers were extraordinary! They arrived on time. LoadUp sent 3 people to help us move a king size Avocado mattress up our stairs into our bedroom, which was absolutely necessary. The mattress weighs 450 pounds. Our three movers demonstrated Herculean strength, ingenuity, and determination in getting this thing up our stairs. They went above and beyond the call of duty to help us out. My husband and I are so grateful for them!”

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Posted 4 years ago

“We were very disappointed and would not recommend the use of LoadUp. Prepaid the service to remove a backyard playground. Our window for service was 12 hours, since someone must be present I took work off and waited the confirmed 12 hour window. We were no showed and all attempts to reach out to the driver and LoadUp were unanswered. I have called and left two voicemails to LoadUp regarding reschedule/refund, there has been no response. Appears I will have to dispute the charge as no service or response was provided.”

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Posted 4 years ago

“Horrible. Had a pickup scheduled between 8am-12pm. Nobody showed up, nobody called, nothing. I reached out to their "chat" at 1:30pm. They told me their driver was unresponsive, but he should still be coming. Then at 3:00pm I reached out again. It took them an hour to respond. They told me (this was now 4pm) that the driver would be there at 3:30pm. Well, he never showed. So then they said he would be there by 8pm, or I could get a refund. Ended up refunding me. Problem is that I had furniture delivery two days later, so I wasted an entire day for nothing. I had to call another service to schedule an emergency next day pickup at an outrageous price.”

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Posted 4 years ago

“Three different appointments for the same order where scheduled. All three were no-call, no-show, no answer for the phone number of the drivers. I've requested a refund and still don't have the email I was promised by the chat rep confirming that. I don't know what is the systemic breakdown with this company and service but if you are in the Denver metro region I would find another vendor.”

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Posted 4 years ago

“I'm very jealous of everyone's review where the loaders "arrived in the time window" because that certainly is NOT the case with me. I give it 2 stars only because the service itself can be convenient and beneficial if only managed better. It is a service very much in demand. They need to vet their subcontractors more diligently. Scheduled the disassembly and removal of a large L shaped computer desk and hutch AND the assemble of a replacement piece on June 25th. Service was set for July 2nd between 12 and 4. At 10:45 the loader calls me and tells me he had to go to a funeral and wanted ME to call the company to reschedule or make other arrangements. Hmmm.....OK. So I called. I was told someone else could come out between 8am and 4pm on July 3. I booked it. On July 3rd, the status of the order in the email app was stuck on "Waiting for Loader to Confirm" which was a red flag that no one accepted the job. Sure enough, the window comes and goes and no one shows or calls. Calls to the loader were unanswered (same guy from yesterday). Called the company back again and said they could do the same window on July 4 between 8am and 12 noon. So I booked. HERE IS WHERE IT GETS CRAZY. 2 hours after i rebooked for the 2nd time, I got a text/email notification that "due to unforeseen circumstances, we are unable to make tomorrows scheduled pickup". I just scheduled this 2 hours ago and now they can't make it all of a sudden. The email had a link to re-schedule the date on their website. When I went to the website, the EARLIEST they had available was July 10th, a whole week later. And, if I cancel, I incur a cancellation fee which is BS because the scheduling conflicts were on their end 3 times now! So, I'm currently scheduled between 8am and noon on July 10. This is my FOURTH scheduling. Hopefully, this window won't get missed, but NOT IMPRESSED.”

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Posted 4 years ago

“Probably a two man job, but the one man did well ( I did help moving the king mattress).”

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Posted 4 years ago

“I would not recommend the service as: 1. I have to constantly call and monitor the whole process flow (request certificate of insurance, verifying if the driver is able to get in, communicate with customer service on the revised ETA, call the driver directly to check his updated ETA when the revised ETA is expiring) and doing a lot of hands on things myself 2. It seems that the service is a platform and the company subcontract local contractors for individual jobs. As a result, the quality of work is not guaranteed. 3. Their track my order page is a joke. None is updated at all.”

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Posted 4 years ago

“Super quick and easy, got a scheduled pick up of my item the next day. No hidden fees!!! O so amazing!”

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Posted 4 years ago

“So easy to use. Just enter your info and sit back. The rest is done - it’s so easy, you wonder if it’s actually going to happen as promised - and then, it’s done.”

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Posted 4 years ago

“The people who came were great! Moved very quickly and were friendly.”

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Posted 4 years ago

“So easy to use. Just enter your info and sit back. The rest is done - it’s so easy, you wonder if it’s actually going to happen as promised - and then, it’s done.”

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Posted 4 years ago

“Loaders never showed on scheduled day. Which screwed us as we were getting photos done for house listing. They asked to reschedule and that they would come back in two days. The next day they notified me they could not pick up for another week. All i needed was a washer and dryer picked up. Customer service didn’t seem to care at all.”

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Posted 4 years ago

“So easy to use. Just enter your info and sit back. The rest is done - it’s so easy, you wonder if it’s actually going to happen as promised - and then, it’s done.”

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Posted 4 years ago

“So easy to use. Just enter your info and sit back. The rest is done - it’s so easy, you wonder if it’s actually going to happen as promised - and then, it’s done.”

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Posted 4 years ago

“Honestly I’m so glad I chose LoadUp services! Very prompt, trustworthy, dependable, and so much more! I’d definitely be glad to refer anyone who is in need of pick up services. The two young men who helped me yesterday were simply amazing.”

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Posted 4 years ago

LoadUp is rated 4.6 based on 7,769 reviews