LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,658 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Great service. Was notified when they were on their way and when they arrived. Great communication. Staff was friendly and respectful and did a great job. I scheduled pick up the day before and everything went very smoothly. Will use them again for other older appliances. We were very happy with the service and highly recommend.”

Helpful Report

Posted 4 years ago

“I scheduled a pick up, loaded all the stuff outside and waited for several hours and paid a lot of money, I received a confirmation email stating who was assigned to me. The guy NEVER CALLED OR SHOWED UP!! When I called the number provided for the person assigned it went straight to voicemail! So unprofessional and I am EXTREMELY disappointed, this was a huge inconvenience for me, and will not be using this company ever again! When a customer pays a ton of money, and works their butt off taking all the stuff out (I'm a single mom I don't have help which is why I ordered a pick up for this stuff) and puts it infront of there house which doesn't look very attractive, and schedules a pick up, SHOW UP! Or at least have the courtesy TO CALL, communicate with the customer, if you CANT MAKE IT! I could of been getting other errands done or spending some quality time with my kids instead of paying a lot of money just for no one to call or show up! I feel like I just got scammed and will be reporting to the BBB!”

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Posted 4 years ago

“They picked up within the specified time period and kept me up to date with texts/emails”

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Posted 4 years ago

“They were excellent. Notified me when they were on their way, they came in, took the items and even joked with us. In and out, perfect.”

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Posted 4 years ago

“Good job nice mannered person done as requested”

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Posted 4 years ago

“Josh is a very friendly and professional young man. I was very impressed with the service.”

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Posted 4 years ago

“I was worried about getting a 6 foot chest freezer out of our basement. Two people from LOADUP showed up and had the freezer in less than an hour. They were very professional and courteous. Price was also very reasonable. LOADUP is who I deal with from now on.”

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Posted 4 years ago

“This is the first time that I used their service, I was doubting about to call them but I am happy that I did. I don't have any help to move extra stuff from my apartment, that's why I called. They gave me an excellent service,very nice guys, easy going, respectful. Thank you.”

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Posted 4 years ago

“Very satisfied!”

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Posted 4 years ago

“From your operator who called yesterday to set up the pick up to your pick up guy, Jeff today, I am very pleased. Jeff was super nice, one of the nicest people I have met in a long time. Efficient, friendly, was courteous with his text in letting me know what time they would be here to pick up. I will definitely be calling you back and I will request Jeff, thank you again, Load Up. Sincerely, Vicky Vaughn”

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Posted 4 years ago

“Dismantled my large trampoline and removed it. Crew professional and friendly. One slight issue w time slot but customer service acted quickly and took care of it. Highly recommend - they make it easy.”

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Posted 4 years ago

“I hired Loadup to disassemble and remove a large playground set. They removed the playground (mostly) on the scheduled day, but they left my yard in a dangerous condition, and hid portions of the playground in the brush several yards from where the playground was. The day after they removed the playground, I discovered that they had left over a dozen large metal bolts, washers, nuts, and screws in the grass, and had stashed pieces of the playground in the brush several yards away. Loadup themselves refused to do anything other than have the guy come back and actually asked me to haul the stashed portions of the playground equipment -- which I believe is in my neighbor's yard -- to the front of my house to make it easier for him to pick up. Don't be mislead by Loadup's statements about their multi-million dollar insurance premium, background checks, etc. None of that will do you a bit of good. Their policy is that whatever happens, they are not financially responsible, and they will not refund your money.”

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Posted 4 years ago

“The two guys were terrific and stayed in contact with me a few times updating me on their arrival. Great service!!”

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Posted 4 years ago

“The service couple who responded to my home were awesome. They were professional, courteous and worked clean. It was a pleasure to talk with them. They are a credit to LoadUp.”

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Posted 4 years ago

“Izzy was very professional and friendly!!”

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Posted 4 years ago

“Izzy was very professional and friendly!!”

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Posted 4 years ago

“Albert was great!! He and his assistant were very professional and careful when removing my items. Thanks so much for your help.”

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Posted 5 years ago

“Albert was great!! He and his assistant were very professional and careful when removing my items. Thanks so much for your help.”

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Posted 5 years ago

“Great young man.D job.A plus rating”

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Posted 5 years ago

“Timely and kept me informed of the status of my pick up.”

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Posted 5 years ago

LoadUp is rated 4.6 based on 7,658 reviews