LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,569 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,569 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Sam and his team were great. Good communication and a great job. Thank you.”

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Posted 8 months ago

“Sam and his team were great. Good communication and a great job. Thank you.”

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Posted 8 months ago

“Nana and TJ were awesome! Excellent, Excellent service!!!! So pleased!!!!”

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Posted 8 months ago

“On 7/22/25, I paid $129 to LoadUp for a junk removal service in Las Vegas (ZIP 89148) that was never delivered. Despite multiple texts confirming my refund was being processed, I have yet to receive any email confirmation or see the refund reflected on my credit card. The company outsources pickups to third-party contractors who can decline jobs at the last minute, and communication throughout was slow, vague, and unreliable. I was originally scheduled for 7/26 (8 AM–12 PM), but that was canceled. I was rescheduled for 7/27 (12 PM–4 PM), and after more stalling, no one ever showed. By 5:30 PM Sunday, I had wasted my entire weekend waiting around with no resolution and requested a full refund. I now have no choice but to dispute the charge with my credit card company due to LoadUp’s continued failure to follow through. I have full documentation of the entire exchange. If you're looking for professional, timely service—look elsewhere.”

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Posted 8 months ago

“The two individuals that came to my place did an excellent job. They were prompt, efficient, and personable. I can’t think of anything that would have made this service better. They hit all the key parts.”

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Posted 8 months ago

“Easy to work with and quick service.”

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Posted 8 months ago

“Very good service, Yasmani was very profrssional and finished the job quickly.”

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Posted 8 months ago

“Had items to remove from a storage unit. They came and removed everything we agreed upon within 30 minutes. They came a bit early, given our service window. Friendly and courteous.”

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Posted 8 months ago

“Adam is the best!!! He arrived on time and was super polite, informative, careful, and quick. I would wholeheartedly recommend him to my family and friends. Thanks again, Adam!!”

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Posted 8 months ago

“It was so easy to book the service and the up-front pricing was appreciated! My loaders showed up within the scheduled window and I got a call when they were 30 minutes away as promised. Thanks Jeromy!”

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Posted 8 months ago

“Scheduled a curbside pickup and even with a 12 hour pickup window no one had been assigned. Now it's 8pm and I have try and bring everything back inside.”

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Posted 8 months ago

“Adam is the best!!! He arrived on time and was super polite, informative, careful, and quick. I would wholeheartedly recommend him to my family and friends. Thanks again, Adam!!”

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Posted 8 months ago

“Scheduling was super easy online, and they offered upfront pricing, which I really appreciated--no surprises or hidden fees. Jason arrived right on time, and he was incredibly professional, efficient, and courteous. He handled everything quickly and with care, even the heavy stuff. It was such a relief to have all that junk out of my house without lifting a finger. Highly recommend this service to anyone looking for an stress-free and affordable junk removal experience.”

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Posted 8 months ago

“Great job. Thank you!”

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Posted 8 months ago

“These guys are going to charge me 20% bc I canceled within half an hour!!! They are based in GA but use local people as subcontractors??? Very weird and sneaky 😏. I’ll be spreading the word all over the internet if they charge me!!”

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Posted 8 months ago

“Was amazing came same day that I booked, the guys were professional and nice, would recommend”

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Posted 8 months ago

“Good communication, actually showed up! Unfortunately misunderstood directions and being up at the landlords house instead of where I directed. But luckily they had signal and we were able to communicate and they got the job done professionally and friendly, I sincerely appreciate it them. Thanks guys!”

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Posted 8 months ago

“Service was great, on time and friendly!”

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Posted 8 months ago

“LoadUp of Ellicott City is an excellent service. Easy to book. Showed up on time. And took my old mattress with no issues. Just what I needed! Thank you”

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Posted 8 months ago

“Guys were great efficient... super good service... highly recommend!!”

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Posted 8 months ago

LoadUp is rated 4.6 based on 7,569 reviews