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LoadUp Reviews

4.6 Rating 6,986 Reviews
90 %
of reviewers recommend LoadUp
Company Reviews Metrics
4.6
Based on 6,986 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read LoadUp Reviews

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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""
Verified Reviewer
“The LoadUp team was excellent! There were challenges with this removal, but they handled it very well. There were spiders in the cinder blocks but Sheena handled it by purchasing spider spray (indoor/outdoor). I suggested they finish it on a different day but Sheena and the others worked until it was finished. The team also disassembled the rigid cover and put it on the ground to make the transport easier of the cinder blocks in their small cart. I was so happy to get this task done by this cheerful, friendly and hard working team. They're the best!”
Helpful Report
Posted 7 months ago
"Modupe O
Verified Reviewer
“Its 5 with 5 very bright stars. Abraham A. and his partner went beyond my expectations. I'll say that in my moving expenses thus far, this is the best money I've spent. The initial assessment for the space I wanted to move stuff to was that it was small. However, he professionally arranged the stuff such that everything was accommodated. I did not expect this as part of the service.”
Helpful Report
Posted 7 months ago
""
Unverified Reviewer
“We were told that the service window would be between 12 noon and 4 pm, and that we would be contacted to confirm an ETA. At 3:50 pm no one called so I contacted the person who was assigned and he said it would take him 45 minutes to arrive and that he was doing the job alone. I told him there was no way he could move the 2 pieces by himself, so he said he’d have to get a helper and that it would be 1.5 hours later rather than 45 minutes. Ultimately 3 different people arrived at 4:50 pm and removed the sofa. We were happy with them as they did it quickly and were very professional. I would have given a better review if the 3 did the job within the timeframe and if we had better communication about what was happening. Honestly the lack of communication from the original person assigned to the job and his lack of understanding of the scale of the job affected my review.”
Helpful Report
Posted 7 months ago
""
Unverified Reviewer
“We were told that the service window would be between 12 noon and 4 pm, and that we would be contacted to confirm an ETA. At 3:50 pm no one called so I contacted the person who was assigned and he said it would take him 45 minutes to arrive and that he was doing the job alone. I told him there was no way he could move the 2 pieces by himself, so he said he’d have to get a helper and that it would be 1.5 hours later rather than 45 minutes. Ultimately 3 different people arrived at 4:50 pm and removed the sofa. We were happy with them as they did it quickly and were very professional. I would have given a better review if the 3 did the job within the timeframe and if we had better communication about what was happening. Honestly the lack of communication from the original person assigned to the job and his lack of understanding of the scale of the job affected my review.”
Helpful Report
Posted 7 months ago
""
Verified Reviewer
“The LoadUp team of 3 arrived on time, listened to my instructions related to what was to be taken and what was to be left alone. They worked diligently, cleaning out my attic and cleaning up a whole lot of junk from other areas of the house. Very friendly and respectful. We will definitely book LoadUp again!”
Helpful Report
Posted 7 months ago
"CCVE"
Verified Reviewer
“Dependable company and accommodating staff, from booking (TJ, John, Levi) to lioader(Bryant) - very well pleased with the service.”
Helpful Report
Posted 7 months ago
""
Unverified Reviewer
“Very pleased with Joey snd his crew. Excellent job!! Thank you!! They showed up on time, great communication”
Helpful Report
Posted 7 months ago
Anonymous
Unverified Reviewer
“Awesome experience with the Load Up Crew that just helped us out. Joey and his team were amazing. Thank you!!👍👍We all appreciated your hard work”
Helpful Report
Posted 7 months ago
""
Unverified Reviewer
“Brandon and Marc was excellent….!! Went the extra mile for my order….Recommended partners and full service customer satisfaction guaranteed. Will book in the future for sure! 👍”
Helpful Report
Posted 7 months ago
""
Unverified Reviewer
“Jesse disassembled the hot tub and load the TV in a few hours. He was very knowledgeable and polite. I would used them again if I need get rid of items. Thanks LoadUp.”
Helpful Report
Posted 7 months ago
Anonymous
Verified Reviewer
“Had to cancel an hour after booking due to scheduling conflicts. Outside of their 15 minute cancellation policy, seriously? 15 minutes? Then they can just farm 20%, for nothing. Great.”
Helpful Report
Posted 7 months ago
Anonymous
Verified Reviewer
“Tried to cancel the order 2 hours after creating it but it was outside their 15 minute "policy" and they refused to cancel without a 20% fee. I recommend you find someone else to do pickup for you. Keep in mind that LOADUP does not do the pickup, they just pay a local group in your area to do it anyways.”
Helpful Report
Posted 7 months ago
Jon
Verified Reviewer
“Do not pay up front before you find out if they can actually accommodate your order or you will get charged the 20% cancellation fee anyway. I explained in the textbox provided what I wanted and they let me book the order, but I had to pay up front and didn't know my request was not possible. Nowhere on the site do they specify that the hourly moving service was for a single site only, and I needed one item moved from one location to a nearby other location. Turns out, this is two separate orders, for almost $300 each (at one hour of time each). When I found this out (from me calling them and not them contacting me), I tried to cancel without the fee, but they would not do it. If you are not sure, call their sales department first and ask before booking your order.”
Helpful Report
Posted 7 months ago
"Sandy"
Unverified Reviewer
“They both did a great job. Very polite. Thank you very much !”
Helpful Report
Posted 7 months ago
""
Unverified Reviewer
“Loader was right on time and very communicative. Overall, a great experience and well worth the money.”
Helpful Report
Posted 7 months ago
"Michelle"
Unverified Reviewer
“Friendly and quick”
Helpful Report
Posted 7 months ago
""
Unverified Reviewer
“On time and ready for business! Very much appreciated in this fast paced world!”
Helpful Report
Posted 7 months ago
""
Unverified Reviewer
“Load up guys are the best Quick and friendly”
Helpful Report
Posted 7 months ago
""
Verified Reviewer
“I was able to call on Saturday night and schedule Sunday afternoon pick up. It was affordable and the pick up guys communicated well via text message. Would use their service again.”
Helpful Report
Posted 7 months ago
""
Verified Reviewer
“I was able to call on Saturday night and schedule Sunday afternoon pick up. It was affordable and the pick up guys communicated well via text message. Would use their service again.”
Helpful Report
Posted 7 months ago
LoadUp is rated 4.6 based on 6,986 reviews
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