LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.59

4.6 Rating 6,986 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,986 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Great experience”

Helpful Report

Posted 7 months ago

“I sent them pictures of every room from multiple angles to ensure they had an accurate understanding of what they would be removing from the house. They gave me a quote and I paid for the service. The scheduled date arrived and they couldn't find a "loader" to do the job for what they were willing to pay them. Yes, you heard that correctly. They do not employ the people that actually do the work. They sub-contract with them. I paid LoadUp almost $2300, they offered the sub-contractors almost $1,100. When no one would take it they just cancelled my order and gave me a refund. I had someone waiting at the house for them from 8AM to 8PM and they never did the job. Don't waste your time with this company. Use someone that employs the people who do the work and stand behind their "Guaranteed Pricing"!”

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Posted 7 months ago

“It was so easy to schedule, they were very fast in loading up all my items and super friendly.”

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Posted 7 months ago

“The person who picked up my old mattress and box spring was super professional, and helpful! When above and beyond as far as I'm concerned and I would totally use LoadUp again as well as recommend it to all my friends! Kyle, you were amazing!”

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Posted 7 months ago

“Quick, fast and easy service!”

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Posted 7 months ago

“Very professionaland.nice”

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Posted 7 months ago

“Great guys! Polite, respectful and careful with antiques. Will be using them again!”

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Posted 7 months ago

“We were so happy to locate your company. No doubt we will use you in the future! 😊”

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Posted 7 months ago

“Great guys! Polite, respectful and careful with antiques. Will be using them again!”

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Posted 7 months ago

“I was mostly satisfied with the pickup but metel rod was left behind it must of.fell off the truck. No need to come back i will dispose of it myself.”

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Posted 7 months ago

“quick and efficient”

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Posted 7 months ago

“Guys we awesome-worked very quickly and did a great job.”

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Posted 7 months ago

“Very nice people on time called ahead Very careful moving through doors”

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Posted 7 months ago

“Loadup was quick, affordable and the loaders were the best! Very professional! I highly recommend!”

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Posted 7 months ago

“Loadup was amazing. They were quick, professional and affordable.”

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Posted 7 months ago

“The loaders were awesome. Efficient, friendly, careful with furniture. They took care of everything perfectly. Would use them again and recommend highly to others!”

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Posted 7 months ago

“Great help getting rid of some items before a move with fair pricing.”

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Posted 7 months ago

“Guys very nice and did exactly what we needed. Thank you. Will give out your name to neighbors. They move a huge lounge chair from upstairs to our downstairs!”

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Posted 7 months ago

“I'm so disappointed with this service. I schedule my sofa to be picked up a week in advance. I was given a window of 4pm to 8pm. The driver showed up after 9am. There are mulitple representatives that have contacted me from 7 different numbers within a 2 day span of time. It was clear dispatch had to contact the driver multiple times, the back and forth was ongoing and frustrating. It was extrememly difficult to hold my small kids and my cats in a room while waiting for so long and so late. I suggested half for the inconvience, was given $10. Go with a different service, there are many out there.”

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Posted 7 months ago

“Friendly, knowledgeable and quick. Very pleased”

Helpful Report

Posted 7 months ago

LoadUp is rated 4.6 based on 6,986 reviews