LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 8,151 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 8,151 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“The first crew LoadUp sent was awful. Incomplete work, stumbling intoxicated(I could smell them upstairs when they were in the garage), didn't know how to do their jobs at all, and SHOWED BACK UP BANGING ON MY DOOR because they told the crew that we had made a complaint. We had to call LoadUp again to get them to leave. 0/10 I had to call at least five times to get taken care of, without a consistent point of contact. Took all day to get a new group sent out. The new crew was phenomenal. 10/10 They redid the work the prior crew had poorly done, listed everything without incident, and finished early. The disparity in service is terrifying, and I would hesitate greatly before using the service again, or recommending the service to anyone. We are 18 hrs behind schedule with a 48 hour van rental. Overall: Initial Crew 0/10 Customer Service: 8/10 The guy who TOLD THE CREW ABOUT OUR COMPLAINT: 0/10”

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Posted 10 months ago

“This was an excellent experience. Davin and his helper worked very hard and went out of their way to make sure I was satisfied with the assembly of my Modular’s sectional. I would definitely use them again.”

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Posted 10 months ago

“Upon moving our mother suddenly into hospice, we needed to clear our her room at the memory care facility she called home. LoadUp have is an excellent out-the-door quote with no hidden fees for the following day. They would have come the same day but we called fairly late. The service was excellent: friendly, professional, swift and thorough. I'm so grateful I found them!”

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Posted 10 months ago

“everything went fine, JOHN who delivered and put together the bed was excellent in doing so and very polite which was very much appreciated ! i had a very good night sleep after sleeping in a chair recliner a few nights waiting for my awesome adjustable bed to come !! you have a very pleased customer here enjoying every minute of the NECTAR BED and LOADUP services....thank you..”

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Posted 10 months ago

“Excellent service and staff Great job indeed”

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Posted 10 months ago

“Excellent service and staff Great job indeed”

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Posted 10 months ago

“Quick and easy.”

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Posted 10 months ago

“Great experience - scheduled a pickup two days out and Kyle showed up on time, friendly and on time. I have used several trash pick up company’s in the past ( being in the construction industry) the ease and schedule puts this company on top!”

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Posted 10 months ago

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Posted 10 months ago

“Great service!”

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Posted 10 months ago

“ALTHOUGH THEY WERE DELAYED, THEY QUICKLY REMOVED THE GYM EQUIPMENT WITH PROFESSIONALISM AND EXCELLENT CUSTOMER SERVICE.”

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Posted 10 months ago

“Great website describing their wide variety of services. A pick up date was easily scheduled. I was kept informed by text on updates. Carlos arrived as agreed to. He quickly disassembled the furniture legs and moved it out of my home into the truck. Carlos was very professional and friendly! I will highly recommend LoadUp company.”

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Posted 10 months ago

“Nicholas texted when he was on the way and then did an excellent job putting our treadmill together. I am totally satisfied with LoadUp and will use their services again.”

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Posted 10 months ago

“The former owner of our new home had left several cans of old paint in the garage. Load Up hauled it away for us, and actually recycled it by donating it to a community project. They were on time and very efficient. I highly recommend them!”

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Posted 10 months ago

“William was friendly, hard working, and kind, and he went out of his way to help me...my dog liked him too. Thank you.”

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Posted 10 months ago

“Arrived on time, dealt with a tricky fit with ease and professionalism”

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Posted 10 months ago

“Delivery personnel were very professional.”

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Posted 10 months ago

“Nana and Isaac were great. I had an item they were not familiar with but they quickly figured it out. They were friendly and efficient”

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Posted 10 months ago

“I was very satisfied with LoadUp's service. I had to change the order a number of times, and they responded quickly to each of my requests. The loader came on time and efficiently removed all of the items from the apartment. Great service!”

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Posted 10 months ago

“It was very easy to book and the price was quite reasonable. They made contact a good bit before they arrived to give me an ETA and they arrived right on time. Service was very professional and they were done in less than 5 minutes hauling away a piece of exercise equipment I no longer used. I'm very happy to have that space free again.”

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Posted 10 months ago

LoadUp is rated 4.6 based on 8,151 reviews