LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,399 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,399 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“DID A AWESOME JOB WILL USE AGAIN”

Helpful Report

Posted 7 months ago

“The worst experience I've ever had in my life. I scheduled a mattress disposal in the morning (8am-12pm) on July 1st, nobody contacted me in advance and nobody showed up in the end. Even on that morning I contacted the customer service and they told me that some people will show up around 10am but they didn't. I was only notified half an hour before 12pm that my order couldn't be completed, which disrupted my schedule completely and incurred extra fees for me. When I contacted the customer service, I was shocked to hear that reservation doesn't guarantee the order to be completed in that time window, and when I wanted to cancel the order because of their fault, they told me that only half of the payment can be refunded. I was totally disappointed by the solution and their attitude. I even felt that this was kind of scam because there is no contact in advance, nobody showing up, and no explanation after that and I lost half of the payment.”

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Posted 7 months ago

“Everything was excellent! Communication, service and price!! Will use again”

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Posted 7 months ago

“The website was really easy & clear. I was a little concerned not having used this service before because I had a schedule to keep but they arrived right on time. Super nice people/movers, working hard on a hot Arizona summer afternoon. I don’t write many reviews unless something really impresses me & this experience has.”

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Posted 7 months ago

“LoadUp is by far the best service I’ve ever used. They were very prompt to reply to my email, set up my appointment & kept me posted up until my service provider Daniel pulled into my driveway. Daniel was very kind, & worked quickly to get my new furniture set up. I was very pleased with the service I received.”

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Posted 7 months ago

“Really friendly, fast and efficient! Would absolutely recommend and use again!”

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Posted 7 months ago

“These were two very intelligent and polite gentleman. They did a fine job and I appreciate it. Thank you Edwin Westbay”

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Posted 7 months ago

“Amazing service kind and hard working people in affordable price 🌟🌟🌟🌟🌟”

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Posted 7 months ago

“very professional and courteous. Kept informed all through the process. would recommend to anyone. Very reasonable pricing.”

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Posted 7 months ago

“They were right on time and extremely kind. They went above and beyond and I am so grateful!! Robert was amazing!!”

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Posted 7 months ago

“Load Up teps Daniel & Emily were great. Punctual, friendly, warm, respectful and professional, they quickly executed a plan and hauled my old, heavy furniture away.”

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Posted 7 months ago

“Daniel & Emily arrived on time. They communicated w be via text and cell before arriving. They planned and removed my furniture with ease. They were warm, friendly, professional and I truly enjoyed doing business w them.”

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Posted 7 months ago

“Very easy process and reasonable pricing. Will definitely use this company again.”

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Posted 7 months ago

“Great service, Jasmine and Preston were fantastic!”

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Posted 7 months ago

“The guys were friendly, Professional, and efficient. Got the job done quickly.”

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Posted 7 months ago

“Great service! Roberto was extremely helpful, prompt, and worked very hard to load all our items. Excellent job. Thank you!”

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Posted 7 months ago

“Very easy process and reasonable pricing. Will definitely use this company again.”

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Posted 7 months ago

“The guys were prompt, fast and very efficient. I will highly recommend LoadUp!”

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Posted 7 months ago

“Great service! Roberto was extremely helpful, prompt, and worked very hard to load all our items. Excellent job. Thank you!”

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Posted 7 months ago

“This was a very heavy sofa bed, and the two LoadUp men moved it quickly. They alerted me as to when they would arrive. Exactly on time. Cannot beat the price. I’ve researched other movers, and LoadUp was the best price by far. I recommend this company highly. Fast, efficient and reasonable.”

Helpful Report

Posted 7 months ago

LoadUp is rated 4.6 based on 7,399 reviews