LoadUp Reviews

Name: LoadUp
Rating: 4.58

4.6 Rating 6,315 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,315 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service! Luis and his partner were awesome — they removed my very difficult couch quickly and with no hassle. Super friendly and professional. I highly recommend them!”

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Posted 1 month ago

“Professional Timely easy to schedule.”

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Posted 1 month ago

“I bought a mattress in a box, and the local bedding store (The Sleep Loft) used LoadUp as their mattress setup-and-removal service. These guys were great! They were in and out in 10 minutes (partly because we had cleared the way and removed everything from the old mattress, but mostly because they are fast!). Alex and his team did a great job. LoadUp is good about setting a time slot, communicating with you, letting you text directly with your driver, and getting the job done.”

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Posted 1 month ago

“Fast and easy service at a great price.”

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Posted 1 month ago

“Super easy process. Way cheaper and better than 1-800-got junk. I am very pleased with this service and would definitely use them again/recommend them!”

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Posted 1 month ago

“The two “junk haulers” turned out to be the most considerate, cheerful, reliable, courteous and professional movers I’ve had over the past years! Seriously, I would hire the same two guys to move anything I have. There was no complaining, no smoking, no cutting corners, the wiped there feet every trip in/out of the rain and offered to remove their shoes. They were dressed neatly and cleanly and worked quickly but carefully. I can’t say enough positive about Jamie and his partner. Fantastic job, Gentlemen!”

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Posted 1 month ago

“Worked exactly as advertised.”

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Posted 1 month ago

“Alfredo and his crew were terrific! They were punctual, professional and as courteous as they could be. I would definitely use LoadUp again.”

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Posted 1 month ago

“New customer. Two "sideboards" (47 inches long, each) with two sets of doors and 3 drawers per sideboard. They unpacked the large boxes and went right to work. Charles and Bruce did a great job! I thought the price was very fair for 1.45 hours of work. Thank you Upload!”

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Posted 1 month ago

“Billy is the best”

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Posted 1 month ago

“The first day I had some issues with the pickup, but when they came back on the following day, everything went perfectly.”

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Posted 1 month ago

“Best service I have received in a long time I highly recommend eliel alencar.”

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Posted 1 month ago

“Khalil and Richie were amazing. So professional, efficient and great to work with. They took very large pieces of furniture, disassembled a king size brass bed and took it all’ including the box spring and mattress. Couldn’t be happier with their service and would highly recommend”

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Posted 1 month ago

“Billy is the best”

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Posted 1 month ago

“Timely services!”

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Posted 1 month ago

“Excellent”

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Posted 1 month ago

“I recently lost my mom and I’m in the process of cleaning out the house and Nick was incredible! He was on time, got everything out in a timely manner and was very professional. I will definitely be using LoadUp for future projects plus I love that they donate items!”

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Posted 1 month ago

“Sam (and small kids) waited for us to return. Loading was efficient, and he very politely hewed to company police by declining items not included in the photo we sent prior. Time elapsed from placing the order to pick up was less than 30 hours.”

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Posted 1 month ago

“Loadup is a better alternative to Thumbtack and 800 junk. Their prices are better;straight forward and they aren’t charging inflated prices. The website is easy to use, you pick the time, tell them what you need hauled away, you receive a confirmation and a contact with estimated time of arrival. Especially thank you to the two who just arrived on a Friday evening of a long holiday weekend to complete the job. Much Appreciated! Also, all those at the call center were helpful, patient and friendly.”

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Posted 1 month ago

“Arrival within estimated time. Capable and very efficient.”

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Posted 1 month ago

LoadUp is rated 4.6 based on 6,315 reviews