LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,235 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,235 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Ron was very professional ! On time and fast with loading our item. Such a awesome loader to have working for you. Thanks again Ronald.”

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Posted 2 years ago

“We called in the evening for a pickup of a sleeper sofa the next day. The movers were prompt, efficient, and pleasant. They kept in touch prior to the move and the pick-up could not have gone more smoothly. We were pleased with the entire process and would use them again.”

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Posted 2 years ago

“Arrived within time window. Courteous and quick. Great service”

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Posted 2 years ago

“Two young men were on time, removed a couch and a sleeper couch in about 10 minutes this morning. They were friendly and efficient. I will use this business again.”

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Posted 2 years ago

“LoadUp was great. They were able to come early than scheduled and the two gentleman that loaded were great. Had everything taken care of in a short amount of time. They were very polite, efficient and helpful.”

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Posted 2 years ago

“Awesome service. Awesome individual Geraldo. Thank you”

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Posted 2 years ago

“Horrible company with bad customer service! Loader was over 5 hours past their 4 hour window for service. When I tried to cancel I was told I would be charged 50% for cancelling on the same day! Very rude and unprofessional people!!!”

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Posted 2 years ago

“Very quick, very professional and overall exceptional”

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Posted 2 years ago

“Arrived on time in the estimated window, gave a call ahead, and the guys were friendly, funny, strong and quick! Thank you!”

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Posted 2 years ago

“Frank was very helpful in setting up our Deal Bed and removing the old one. When one of the remotes didn't work he spent the time to read the instructions and link the remote. We appreciate the extra effort.”

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Posted 2 years ago

“Efficient, on time pleasant”

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Posted 2 years ago

“Kevin and his assistant were very quick and professional when removing our old furniture from the second floor of our home. This is the second time in the last few months that I have used LoadUp and both times the gentlemen who came to remove items from our home were very polite, professional, and careful not to damage any walls, doors, etc., in our home during the removal of items. I will definitely use them again.”

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Posted 2 years ago

“bad makes the word really nice no service no pick up just talk no action, no work”

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Posted 2 years ago

“This was the absolute worst experience. 1. The movers were an hour and a half late after they told me they would arrive by 10am. 2. Between LoadUp and the movers they selected there was NO communication in regard to securing the walls with cardboard as it stated in the moving agreement provided to them and mind you, they signed the agreement 3. The contracted movers that LoadUp selected had to some back a 2nd day and STILL did not remove everything as they were paid to do and their response was " my truck is full" 4. I had to hire another moving company to come and finish the job and of course pay more money 5. Communication with customer service SUCKS!!!!!! 6. You are literally gambling if you choose this company. They contract your job out and good luck with who you get. I would not recommend this company to anyone. Moving is already stressful but to have to move an office adds a higher level. This whole experience with this company was something I would not wish on my worst enemy!!! BUYER BEWARE!!!!!!! If I could give less than 1 star I would.”

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Posted 2 years ago

“Love this service! My loader today was Timothy and her was professional, communicated well with me (especially when he was to arrive later than expected), was kind and happy to be there helping me. Will definitely use this company again because of employees like Timothy. One suggestion would be to work on the website’s picture loading capability. Tried to load my requested photos several times and finally needed to contact costumer service for help.”

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Posted 2 years ago

“Buyer beware... They gave us a price for clearing out an office space and quit before it was finished. They caused damage to the hallways of the building and are now enforcing a 14 day claim rule even though they knew about the damage well before. We had to hire another company to finish the job. The additional cost was $4,000 and they credited us $700 for the work they did not do. Customer service was less than stellar. I will say the crew that did the work was good to work with for what they got done. As for the company, I could not recommend them less. They added way more stress to an already stressful situation.”

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Posted 2 years ago

“Easy to arrange; prompt service; regular updates; smooth experience - thank you”

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Posted 2 years ago

“EXCELLENT SERVICE AND NICE GENTLEMAN WHO TOOK CARE OF MY PROJECT . THANKYOU.”

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Posted 2 years ago

“Easy to arrange; prompt service; regular updates; smooth experience - thank you”