LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,004 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,004 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“From start to finish they did what they were hired to do with a great pleasant attitude. Highly recommend this company! They are honest, efficient and responsible. Very pleased.”

Helpful Report

Posted 2 years ago

“STAY AWAY FROM THE SCAM COMPANY.... I booked a sofa removal for today. I am getting a new one and needed this one gone TODAY to make room for for it. I booked time and PREPAID. Last night I get a call from a caller ID that states its a Medical company. They are calling to verify my booking. Red Flag #1 Then today I get a text stating unforeseen problem with my order we will do our best to complete pickup today. So I call and get run aground I ask to speak to manager and I am told i am being transferred to one. Turn's out they train their reps to pose as managers. He wasn't a manager at all. Finally I demand to speak to one. Told multiple times NO. Then finally get one on the phone that is BEYOND RUDE. I am told I did not pay upfront and the service is if we can get around to you we will and then you pay. This was a LIE. They authorized my card when I chose the PREPAY option. This is just a third party company that takes your money and hires another company to actually do the work. So, if they can find someone cheap enough they will hire them and then take a cut. When they cant find someone they will just not show up nor call you.”

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Posted 2 years ago

“Great service from Eric!”

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Posted 2 years ago

“I received a quote for removal of a mattress and a bookcase. When loader arrived, they arrived without any professional moving and packing equipment, resulting in a mess of wood chips and dust in the hallway of my apartment building. They also damaged the elevator of the apartment building as the bookcase was not padded, resulting in a $400 charge from my building. The loaders charged me $40 more than the upfront quote for the removal of two items. BE AWARE THAT THEIR UPFRONT GUARANTEED PRICING IS NOT GUARANTEED!!!! The new charge was not communicated to me until AFTER everything was done and they refused to leave without payment, with NO EXPLANATION OF THE EXTRA COST. I contacted LoadUp customer service and they refused to take accountability, saying that it was a "connect" order. It is fraud and false advertising at the very least. At every stage of the process they told me my "Loaders" and LoadUp Team were on their way, which led me to believe they would take accountability for the actions of their team. BE AWARE WHEN GOING THROUGH LOADUP THAT THEY DO NOT TAKE RESPONSIBILITY FOR THEIR CONTRACTORS! you may end up with responsibility for extra costs with no explanation, and for damages to your property during removal.”

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Posted 2 years ago

“Great Service”

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Posted 2 years ago

“Jorge and his crew were highly efficient and very conscientious. Did an excellent job and would highly recommend to others.”

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Posted 2 years ago

“Efficient from the first call to the pick up. Will definitely use this company again. Very impressed”

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Posted 2 years ago

“I didn't have a big haul so it was easy to do. What I appreciated was the constant contact between the loader and myself to let me know his eta for this service.”

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Posted 2 years ago

“This service was easy to use. Excellent communication. Recommend!”

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Posted 2 years ago

“LoadUp provides excellent service. The two workers arrived a few minutes ahead of time. They were courteous, professional and customer service oriented. I highly recommend LoadUp.”

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Posted 2 years ago

“My loader Napoleon was excellent! I love everything about what he did and he did go beyond what was his asked. I am disabled and he did everything to accommodate me. Wow!! There will be no other that I would ever ask for because he did it!”

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Posted 2 years ago

“Load Up was a life saver! They did a great job. They were punctual and extremely fast and helpful. I will for sure be calling again.”

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Posted 2 years ago

“The gentlemen were very courteous and very punctual. I appreciated the phone call prior to their arrival. I would definitely use their service again. And also recommend this service to everyone!”

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Posted 2 years ago

“Efficient from the first call to the pick up. Will definitely use this company again. Very impressed”

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Posted 2 years ago

“Professional, courteous, on time and reasonably priced! Thank you Jason!”

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Posted 2 years ago

“Pick came early. Love that!”

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Posted 2 years ago

“Great service; so easy to get a quote and schedule an appointment. The guys were on time, within the window given, and called 20 minutes ahead with arrival time. They were also really nice. Many text and email notifications came before and after, so no lack of communication. Definitely recommend and would absolutely use the service again.”

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Posted 2 years ago

“Jesus was great. In time. Very professional”

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Posted 2 years ago

“Punctual, friendly, respectful of the property and professional. Did job on promised time and professionally. I would hire them again and would be happy to recommend their service.”

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Posted 2 years ago

“Great and timely pickup of our items for donation. The mover was great, very careful and positive! Highly recommended!”

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Posted 2 years ago

LoadUp is rated 4.6 based on 7,004 reviews