LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,235 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,235 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“LoadUp was a God-send for me. Their customer service team was friendly, responsive, and caring to meet my same day needs. My loader, Leo, also worked around my schedule for the pickup and was courteous and professional. LoadUp fully met my expectations and at a competitive price. As I know that Loadup is a nationwide service company, I highly recommend LoadUp for any furniture disposal at least in the L.A. South Bay area.”

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Posted 2 years ago

“Eric and Annie showed up on time with all the necessary equipment to move a very large, heavy antique cabinet. They were friendly and efficient. All communication from LoadUp was helpful prior to their arrival. I would use them again.”

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Posted 2 years ago

“If I could give zero stars, I would. What kind of a company takes money weeks in advance to guarantee a service and then cancels the morning of? And they don’t return the entire amount you paid even though THEY were the ones who cancelled! And good luck trying to get through to them, they don’t respond. Horrible company.”

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Posted 2 years ago

“Good professional service.”

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Posted 2 years ago

“Great service! Will definitely use again!”

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Posted 2 years ago

“Great service! Will definitely use again!”

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Posted 2 years ago

“PLEASE BE AWARE OF LOADUP. There's a reason their prices are so low. Before you make the decision to employ Loadup, please be aware of what they really are: they subcontract all of their jobs to whoever will complete the delivery. This means that when you book your pickup time and day, they do NOT have a team ready for you until the day of, and in my case, my order was entirely dropped AFTER it was assigned. Any of their loaders can choose to drop your order even after they take it. It is a COMPLETE toss up as to whether or not your order will be fulfilled. In addition, since you prepay, you will lose 50% of your price should your order not be fulfilled. Customer service is non-existent as well, and you may receive conflicting messages through automated services. That's how this business makes their money - subcontract, automate, with zero guarantee. You will not get a human to actually help your case if you run into trouble - you are on your own here. Please find a reputable local junk removal company and build relationships with them instead. Do not be fooled by the fancy website, the reviews, and the pricing online. Do your research on this company and you'll see the many complaints about the same issue, and also be warned that because of the nature of their business practice, your loader is not guaranteed to be experienced or even capable of removing the items themselves - if they even show up. This is a company posting your job as a daily gig for anyone who wants to make an extra buck. There are no standards and you are gambling with your time and money.”

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Posted 2 years ago

“I had not used Loadup before when moving furnishing. I made an inquiry and order online, which was fast and easy. From that point on, the customer service contacts I made were extremely friendly / professional / with prompt response. From the point of my order through to the pick up they remained in contact with me so that was aware of everything related to the pick up of my item, which was picked up exactly as scheduled, and without a hitch. I will certainly reach out to Loadup for any future needs! Slightly more pricey that I would have hoped, but considering the quick service I decided it was worth it.”

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Posted 2 years ago

“Great service and extremely nice guys. I would highly recommend them.”

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Posted 2 years ago

“Excellent. Great communication. On time So easy Highly recommend”

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Posted 2 years ago

“John was extremely fast and friendly!!”

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Posted 2 years ago

“Quick , easy and great customer service ! Thank u!!”

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Posted 2 years ago

“Showed up within the first two hours of schedule d window. Very professional and friendly.”

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Posted 2 years ago

“Mr Sadler and his colleague were punctual, efficient and personable. They have my highest rating for there service and I will use your service again.”

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Posted 2 years ago

“Placed a order for pick up for Wednesday and nobody came will never do a online pick up again do not recommend cost me 100 and still have to take care of my mattress myself”

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Posted 2 years ago

“I forgot the Load up helper's name who assisted me in getting my stuff moved. However, I can say that he was a great worker who was on time, polite, and an efficient person who did an excellent job. I have now used Load up on two occasions. Both people who helped me excellent. I can say now that I will continue to use Load up whenever that I need their help with my moves.”

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Posted 2 years ago

“Great service, very nice and polite. They worked fast with no problems bringing my sofa and love seat down 4 flights of stairs. They came on time, sent a text message when they were on the way. You are able to track them. Prices are amazing. I would definitely use this company again.”

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Posted 2 years ago

“The service was reliable. Communication was great. I will use them again. Thanks!”

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Posted 2 years ago

“Very nice guys very professional, and did their job in a timely manner”

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Posted 2 years ago

“Very nice guys very professional, and did their job in a timely manner”

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Posted 2 years ago

LoadUp is rated 4.6 based on 7,235 reviews