LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,004 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,004 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Two very nice young men showed up on time and took care of business. They were very helpful and respectful.”

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Posted 2 years ago

“Communication with LoadUp was excellent and easy. I asked for a quote, received a quoted price the day I asked for it, and that price remained the same over many months until I was ready to schedule the pick-up. When I was ready to schedule, scheduling was easy and quick. They were able to schedule within a day of my phone call. Then LoadUp texted me a reminder that they were coming first thing in the morning the day of the pick-up. The two persons assigned to pick-up for me called before arriving, arrived on time, and were quick and very nice. Everyone at LoadUp was friendly and professional. I will definitely use them again whenever the need arises.”

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Posted 2 years ago

“The customer service by Miguel was excellent and they were in touch with me throughout the day after there was a miscommunication on the scheduled delivery. I had a couch and love seat picked up. Leo and Nick, the movers did a great job. They were courteous and professional. They showed thoughtfulness and patience when they had a difficult time getting my furniture out. They were very careful not to cause any damage. I will recommend Load Up to friends and use Load Up again should I need the services. Thank you.”

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Posted 2 years ago

“Loaders were very professional and quick. Thank you for your service.”

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Posted 2 years ago

“I had to click on a star...Buyer BEWARE! This company is horrible! From the initial quote to the company they contracted with locally - disappointing. I was told that they would donate what could be donated and then toss the rest. Not what the local pick up guy shared. Loadup, maybe get your company values aligned with the contractors you work with or don't promise what you can't deliver. We packed up garbage in bags so it would be easier for the pick up crew. I was given a pick up window from 8-12, had the contractor been given all 22 pictures maybe he would have shown up at 8am and the job could have been completed in time for us to leave. We worked 2 days to get the house ready because we were on a very tight schedule, had the company come at 8am it would have been done in the appropriate time frame. - The contractor they hired here locally was not given accurate information on the pick up so when he arrived our expectations were not aligned. Not at all upset with the local pick up company he was misinformed as well. They make you pay up front, I'll never do that again! They offered up many solutions none of which would work for the tight schedule we were on... They refused to give me a full refund so I had no choice but to deal with their solution. We've had to reschedule our flight to accommodate the 2nd contractor that Loadup sent out(their solution)- because they wouldn't give me a full refund, full fee was $3100, they would have kept half. So, extra money spent to change flight- So happy we could accommodate your company, it's just more money, right? - Your company is a joke. Beyond upset with this company, I will never suggest them to anyone. People in California or Nevada DO NOT USE LOAD UP!!!”

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Posted 2 years ago

“Fast and no hassle. Friendly people.”

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Posted 2 years ago

“Excellent info provided on order and pickup details. Very efficient all the way from order to pickup via emails and messaging”

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Posted 2 years ago

“First rate; fast, friendly and efficient”

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Posted 2 years ago

“Scheduler sent one individual to pickup large heavy sofa with a queen sleeper and two(2) large power recliners. This sofa needs two people minimum and the pickup person did not know it. I paid 190 dollars and had to help the poor pickup driver. The four hour window turned out to be 5 1/2 hours. Then scheduler at the office told my wife two options: reschedule for next day or extend today’s window till 8:00 pm.The pickup driver was very apologetic and did a great job. Poor rating is the highest I could give the company service. No courtesy call from company/ driver.”

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Posted 2 years ago

“Our loader, Jacque, (I think I misspelled that) did a great job. We will ask for him next time.”

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Posted 2 years ago

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Posted 2 years ago

“LoadUp employee & helper were excellent in removing a queen sized mattress. They were respectful of myself & property. Thank you. I’m”

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Posted 2 years ago

“The person took the garbage that the mattresses came in and then left it on our street. We would have had a ticket had we not seen it. We would’ve been better off had he just said he doesn’t remove junk.”

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Posted 2 years ago

“Do yourself a favor and overshoot your estimate. Dont rely on the notes section. Other than that, the process was great. Had a lot of stuff that was included in the estimate but they were very professional and nice about things.”

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Posted 2 years ago

“I usually ordered my queen size mattress to be picked up the time is between 12:00 and 4:00 this morning I ended up having appointments I had to get to so I called my driver Ivan Direct his number was on the email and I told him my situation and asked if he could come earlier he was at my house within 20 minutes it was so nice have such a quick response”

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Posted 2 years ago

“Great experience. Last was more than helpful”

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Posted 2 years ago

“Everything was great! The price was a little high and also in a time period of 8:00 AM - 12:00 PM, the guy showed up at 11:50!”

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Posted 2 years ago

“They contract locally. I went out of the area to get dependable service. Bad idea and bad service. Do not recommend them.”

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Posted 2 years ago

“Super efficient crew; everything was taken care of”

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Posted 2 years ago

“the drivers arrived on time, they were very efficient and courteous. i definitely recommend this service”

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Posted 2 years ago

LoadUp is rated 4.6 based on 7,004 reviews