LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.59

4.6 Rating 6,995 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,995 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Very friendly and helpful. Service was very fast and efficient. Would recommend to anyone”

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Posted 1 year ago

“The gentleman were very considerate.”

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Posted 1 year ago

“Juan and Sergio just completed the pick-up from inside my home. Their service was amazing! Not only did they take pride in their appearance and spectacular work ethic, but they were very respectful of my home and the property I rent. Downsizing from large bulky furniture can be intimidating and hard, but with wonderful representatives of LoadUp it makes celebrating the process that much sweeter. Thank you!”

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Posted 1 year ago

“Daniel and Devonte were outstanding, polite, and very efficient. Because of them, I will be using you again.”

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Posted 1 year ago

“They were quick, courteous and respectful. Excellent service.”

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Posted 1 year ago

“What can I say Brandon did one heck of a job. Very polite ,very careful in the process of moving a very huge 43 inch TV . Thank you again Tony”

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Posted 1 year ago

“Tony and Cedric were professional and very nice. They were quick and super careful. I'm so happy with the service I received. Thank you.....DM”

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Posted 1 year ago

“Affordable and easy to schedule. The loaders were friendly and efficient.”

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Posted 1 year ago

“Came on time. Very polite and completed the job in a timely fashion. Really impressed and the cost was very reasonable. Definitely going to use them to move. They we’re careful and didn’t not damage anything on it’s way out….. Very professional man and company. Harriet Juodenas”

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Posted 1 year ago

“LoadUp to take NO Accountability for the operational problems. LoadUp appointed the driver (who was more than 1 1/2 hours late) and failed to confirm that he had a capable assistant (not his 2 young small daughters). Not having an assistant that was capable of lifting heavy furniture downstairs forced him to use a dolly that dropped heavily on every single step. Then when it came to the outside steps the sheer force of the dolly dropping caused 6 of our bricks to be destroyed. This will require a mason to repair them and be very costly. LoadUp is assuming NO Responsibility for anything and putting it all on the "independent contractor" which is pathetic. They picked the driver and assigned the load without screening properly for an assistant. I expressed my dissatisfaction with the company's business practices, but they did nothing. I doubt I will hear from your driver and very doubtful he will pay to repair this which will probably cost him 5 to 10 times what he earned from LoadUp.”

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Posted 1 year ago

“Vincent was wonderful. Very kind and considerate.”

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Posted 1 year ago

“Vincent was wonderful. Very kind and considerate.”

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Posted 1 year ago

“The two who showed up were not late, as per our reserved slot, but had given to understand, by text, that they might arrive earlier. They didn't. They barely made the agreed upon schedule. But, once here, they worked quickly and efficiently and were gone within 20 minutes. Also, very polite. They could certainly use an improved ability in English (but that might be true of most gig workers in NYC.) Anyway, no complaints. Many thanks!”

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Posted 1 year ago

“WOW make $$$ at all costs!Ok so I had a chance to give my W/D to a friend. I paid on Wednesday and canceled same day and it said nothing about cancellation fees when I was booking. Then I read it will be 20% and it was confirmed by an agent 2 days later that I will get 80% back. It didn’t say 80% of what so I assumed of $139. My refund amounts to$ 69.90 which by no arithmetic standards calculates into 80%. Wow what a service of concealment!!!”

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Posted 1 year ago

“Great job . Easy to schedule guys went above and beyond. Thank you.”

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Posted 1 year ago

“Brett and his helpers were friendly, efficient and just plain nice!!”

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Posted 1 year ago

“Prompt and friendly!”

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Posted 1 year ago

“Your employees that arrived were very good and professional. Only complaint is the time of arrival. Was scheduled for between 12 to 4 but didn't arrive until 7 PM. They did advise 2 times with estimates, but the estimate of arrival was not very good. Bottom line they did an excellent job.”

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Posted 1 year ago

“Attendants were very friendly and professional”

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Posted 1 year ago

“first off, i was told between 12-4, and then received a notice saying between 1 and 2, which was wrong because he went elsewhere, then he says he's on his way but online it says expected arrival between 4-5. Thats unexceptable, I will never use your services again. Obviously you don't post bad reviews”

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Posted 1 year ago

LoadUp is rated 4.6 based on 6,995 reviews