LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 6,041 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,041 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Although the two men who came to move a heavy upright piano were courteous, they were unable to perform the task without the help of my husband's assistance and additional supplies. We had clearly communicated the size and weight of the piano when we set up our appointment; at the very least, three men should have been assigned to this task - and had additional supplies to aid in moving this large, heavy item. After contacting customer service, I was offered a small refund but felt it should have been a third of the cost since my husband was the third helper. The goal of removing the piano was met (somewhat safely - our hardwood floor suffered scratches), but I was disappointed and dissatisfied with the communication aspect- as this issue could have been easily resolved.”

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Posted 2 months ago

“Great experience from start to finish. Hassle free. Would definitely go with them again for my next junk removal needs.”

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Posted 2 months ago

“Outstanding customer service and support. My pickup was flawless! Thanks again!”

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Posted 2 months ago

“We bought a new couch. Our old 20 year old couch needed to go, but we had no way to haul it away. We contacted LoadUp to come get it. We said if it could be donated, we would like it to be. I called on a Sunday around 9am and they came the same day around 2:30p. There was good communication and the two people who came were very pleasant and professional. They were in and out - easy! We are getting a new bed later this year and I've got some things in my basement that need to be hauled away. This summer I'll be calling LoadUp again and asking for RJ, the person who helped me with the couch.”

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Posted 2 months ago

“5⭐️ Stars Service! Thank you guys. Pick up was on time, clear communication, reasonable price.”

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Posted 2 months ago

“My first time useing Loadup service and didnot know what to expect was very nervous. Their customer service was awsome answered every question i had up till the day of the pick up, The man they sent(Nicholas) and his son were awsome. I had a full apartment cleanout and they had it done under 3 hours no mess and always miling and joking while working it was fantastic. I will not hesitate useing their service again as i was a great ex[perience for me, Thanks Dennis Webb”

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Posted 2 months ago

“Do not use this company! They illegally dumped 2 of my couches. I paid about 200.00 to them and they dumped the couches on the same property i live on. Contacted customer service and they said the issue would be fixed. It was not. Instead of refunding me they choose to ignore my requests. Company is a scam!”

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Posted 2 months ago

“Professional and quick. Will use again!”

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Posted 2 months ago

“Leonard and Mike were very professional and kept us informed on the time they were coming to pick up our mattress. They were very careful when removing the item. They were also very friendly and nice people.”

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Posted 2 months ago

“Charles and crew were great communicators and very proficient and organized. They were done in less than 20 mins and asked me to make sure they got everything. They did and I just sat in my office and worked. Will definitely use again”

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Posted 2 months ago

“Easy, quick service. They were fast and removed my items with ease. Definitely will use them again”

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Posted 2 months ago

“Easy, quick service. They were fast and removed my items with ease. Definitely will use them again”

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Posted 2 months ago

“The guys were friendly, fast. careful, provided great service. So easy, I definitely recommend and would use again!”

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Posted 2 months ago

“Jamal was great! He communicated when he would be here. And responded to my messages. He was very polite and made the process quick and easy.”

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Posted 2 months ago

“The man that showed up were quite pleasant and loaded everything into the truck secured it and left. I was very pleased. They were quite polite and very nice to deal with. I’d give them a raise.,!”

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Posted 2 months ago

“The loader, Shandul, was outstanding. I would recommend your company to anyone.”

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Posted 2 months ago

“Very nice and professional”

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Posted 2 months ago

“Thank you Load-Up for your great service! I came across your information while searching the internet after several estimates and inquiries I was just about ready to give up and your business logo came up and I decided to give you all a call best decision ever. Load-Up is very reasonable and not stacked with fees.... Two men one hour 149.00. The loaders we're very professional and skilled I am very satisfied with the service that I received. I would highly recommend Load-Up to anyone who is looking for professional workers at a reasonable price....”

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Posted 2 months ago

“It was easy to schedule, the driver arrived in the window, was so fast, careful, and professional. Thank you for a great experience!”

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Posted 2 months ago

“Loaders were on time and stayed in touch prior to arrival. They were courteous and professional. They were very careful with our time and in a very short period of time they were done! I highly recommend them and will use them again. Thank you!”

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Posted 2 months ago

LoadUp is rated 4.6 based on 6,041 reviews