LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 8,036 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 8,036 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“I had booked a service for 8 am to 12 pm and I never received any communication. I had to call them 4 times to get any answers. It turned out they never had a team that could pick up my couch. If you need something removed and want a company to pick something up with in their scheduled time do not go with this company. Every time I called them they said they would call me back, which they never did, and that they would try and get a team to remove my couch. For a prepaid service, I’d expect that they would be able to accommodate the time that they allowed me to schedule. The last time I called they informed me 2 hours later by text that they would not be able to fulfill my order until 3 days later within a very small time period and I would have to accommodate them. I waited around all day for them to show up when it’s supposed to be a 4 hour window. I even opened the window to 8 am to 8 pm when my initial time was 8 am to 12 pm. Then they told me that I have to call them back at the end of the day to talk about cancellation when It’s not my fault that they failed to show up.”

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Posted 2 months ago

“Good conversation fast service”

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Posted 2 months ago

“The pickup order was processed within 2 days of my request. Tyron and his helper were professional and took care of everything. I would definitely use this service again.”

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Posted 2 months ago

“Absolutely horrible experience and company. I had them scheduled on a specific date between times of 8-12 for arrival. They didn’t show up. I had to call a different company to come complete the job. When I asked for a refund, they said they would only give me a 50% refund since they said I was cancelling their service. When I said I wasn’t cancelling, but rather they didn’t show up for the job they sent me their terms and conditions that say they cannot guarantee a specific time or even a specific date for a job to be completed. So, they just literally didn’t show up for the job and stole $300 from me. Absolutely disgusted with this company.”

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Posted 2 months ago

“Great to schedule with! Arrived on time and worked so hard to quickly remove EVERYTHING!”

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Posted 2 months ago

“On time Accurate Pleasant”

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Posted 2 months ago

“On time Accurate Pleasant”

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Posted 2 months ago

“Michael was great”

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Posted 2 months ago

“Good communication by phone and text. The drivers did a fine job.”

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Posted 2 months ago

“Hello, my name is Sherika" Today was My Husband and i my first time using load Up furniture trash, and pick up move-in services company the experience was amazing and outstanding I couldn't ask to be Service . any more better than this. We will most definitely will be using the service in the the future the young men, we're very professional and most definitely about their job. we will be recommending this company to our family and friends. thanks again for your wonderful services. looking forward to being remaining customers in the future.”

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Posted 2 months ago

“I booked this company for work to be completed yesterday…they never showed up and then wouldn’t refund my money! Poor service!”

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Posted 2 months ago

“First driver canceled. No way to contact company except Ai. Promised to connect me with someone who could give job to a second driver but no response for hours. 2nd driver finally reached someone after multiple attempts and I authorized the 2nd driver to do first drivers job. Miserable day. We had to be out by the 1st. Both orders were paid in advance. Pablo was awesome. Rickie was a nightmare.”

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Posted 2 months ago

“The two men that came for our pick up were on time, courteous and very efficient! Would highly recommend Loadup!!”

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Posted 2 months ago

“Quick and Professional!”

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Posted 2 months ago

“My team was excellent. They arrived earlier than scheduled and called ahead of time to let me know they were arriving early. They took much care in loading the items and were very professional.”

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Posted 2 months ago

“Quick and Professional!”

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Posted 2 months ago

“It was so fast and a great service!”

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Posted 2 months ago

“Load up was very easy to work with did a great job took it all very appreciated I will spread your name around thank you again”

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Posted 2 months ago

“Quick and good”

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Posted 2 months ago

“Last minute call to pick up old furniture before we loved. Quick response. Everything was taken care of.”

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Posted 3 months ago

LoadUp is rated 4.6 based on 8,036 reviews