LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.59

4.6 Rating 6,979 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,979 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“On time & great service”

Helpful Report

Posted 2 months ago

“I was very pleased with my experience with LoadUP. I would recommend for their on time arrival, efficient methods, and great customer service.”

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Posted 2 months ago

“Easy to book, competitive price…..but no show at designated 8-12 pm timeframe. Then advised before 4 pm….then by 8 pm. Ended up taking a day off of work only to have no pickup. Very disappointing but now realize LoadUp is like an Uber who just hires local contractors that may, or may not, show up.”

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Posted 2 months ago

“The refrigerator we had was stuck in the space used for it and was not movable. The Best Buy people could get it free to install our new refrigerator. These guys from Loadup worked very hard to free the refrigerator and were able to get it loose and out of our way. Good job, worth every penny spent.”

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Posted 2 months ago

“I am and was 100% satisfied with them! I called them at 7pm, asked when was the earliest time they could come get my item. The gentleman told me he was currently at church and he can get it afterwards. At 9:00 at night he came and got my items. I will definitely use them again, and HIGHLY recommend this company.. fast, easy, courteous, and professional”

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Posted 2 months ago

“Great communication. Driver was very friendly, respectful and arrived well within the time frame. I highly recommend LoadUp.”

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Posted 2 months ago

“Quick and easy! Came on time”

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Posted 2 months ago

“Loader Nana and his helper were very friendly and very polite ! They were working with professional way, quick and neat, Very good, must be 5+ to rate them ! My compliments and thanks! 👍👌🎉😀🎊🙏. From Henry’ Q.”

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Posted 2 months ago

“I had a 26' Penske backed up to the door at 10am with a Noon-4PM reservation with LoadUp, the driver never responded to my text, did not have voicemail setup and never showed up. Customer service was notified and no one got back with me until after 4PM. We had 3 ladies over 65 years old, one 63-year-old guy and a 40-year-old load the entire 3-bedroom home content on our own to meet our commitment to make the move from Sanford, NC to Myrtle Beach, SC on August 14, 2025. Very disappointed.”

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Posted 2 months ago

“First I will say that LoadUp does so much more than junk removal. In my case, they came out to disassemble an old bed frame and then assembly a new bedframe/foundation. The crew were absolutely wonderful and they did a fantastic job. I recommend LoadUp wholeheartedly.”

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Posted 2 months ago

“Samone was well within the 4-hour time frame and took old Matress and for up charge took the box spring. He did get the air bed hooked up and made sure the wireless remotes we’re working all within 1/2 hour”

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Posted 2 months ago

“Very good! Bryant was very professional. I would highly recommend them.”

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Posted 2 months ago

“Everything went very well. On the pickup morning I was contacted about the particulars. I was informed about who would be picking up and when they would arrive a number to contact them if need be. They also sent me a tracking link. Friendly workers came and managed to get an enormous wide couch bed through a doorway that had a very tight angle turn. Highly recommend and will go with them next time.”

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Posted 2 months ago

“Travelled a distance to get to my property, but maintained updates throughout. Once the team showed up they quickly went to work and completed the tasks as agreed.”

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Posted 2 months ago

“Rapid service. Reasonable price”

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Posted 2 months ago

“Service was excellent. Team called and gave us updates on their arrival time. Team was polite and this experience was outstanding.”

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Posted 2 months ago

“If you need junk or large items gone quickly this is the service to use! They handled everything next day with little notice and were no hassle. Very professional and let me know the stages of arrival and when my order was finished, this is the service to use! Thank you again!”

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Posted 2 months ago

“Service was excellent. Team called and gave us updates on their arrival time. Team was polite and this experience was outstanding.”

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Posted 2 months ago

“Professional and polite team. Team knew what they were doing.”

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Posted 2 months ago

“I tipped your workers after the truck was loaded. They were great guys. You should be great to have them.”

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Posted 2 months ago

LoadUp is rated 4.6 based on 6,979 reviews