LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 6,050 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,050 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Remove old - install new matress On time, fast, did a good of keeping the change out simple and clean Thank You”

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Posted 3 months ago

“Thank you William. He was very efficient, kind and thoughtful. Thank you!!”

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Posted 3 months ago

“The guys did an excellent job. They were really helpful, friendly. I will definitely use them again”

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Posted 3 months ago

“Vincent and Derick were prompt, friendly, and very efficient.”

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Posted 3 months ago

“They did an excellent job. Even help with the replacement chairs. What a wonderful experience. I can’t say enough good things about them.”

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Posted 3 months ago

“Prompt, efficient and professional. They were pleasant and well qualified. I would use them again.”

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Posted 3 months ago

“wonderful service! Quick and efficient ! Came on time as scheduled!”

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Posted 3 months ago

“Got next day pickup !! 3 men and a truck arrived and had the sofa moved from the garage to the truck in 3 min. flat !!! Would definitely use “Loadup” again !!!”

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Posted 3 months ago

“wonderful service! Quick and efficient ! Came on time as scheduled!”

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Posted 3 months ago

“Excellent removal of a large 12 piece sectional couch!! It was tight getting it out of our office, but they did it without even bumping a wall!! Very pleasant!! I would highly recommend!!”

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Posted 3 months ago

“Excellent service on time service I recommend loadUp …”

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Posted 3 months ago

“Prompt, professional service and staff. Will use again.”

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Posted 3 months ago

“Quick and efficient. Great job”

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Posted 3 months ago

“Quick and efficient. Great job”

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Posted 3 months ago

“Terrible customer service. Gave me a window of 4-8pm and when I did t hear from them by 7:45pm I sent a text. At that point I was told they couldn’t find anyone to accept my job. If I would not have reached out I suppose they were going to no show. When I let them know how upset I was they informed me they never guarantee times or dates 😳”

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Posted 3 months ago

“Both Jamel and Nicole did an excellent job. They set up our bed and took away the old ones in a short amount of time. They both acted professionally and were polite. We were very happy.”

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Posted 3 months ago

“Workers Marcus & Andre did a really great job setting up my adjustable bed. The were nice & courteous & cleaned up all the empty packaging. Great customer service !!”

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Posted 3 months ago

“Very friendly and informative with the process and when I could expect him.”

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Posted 3 months ago

“The 2 ladies were great. We had a very heavy piece of furniture and they handled like a champ.”

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Posted 3 months ago

“We are very pleased with our experience with LoadUP. Fast, easy and reasonably priced. We liked how we were kept informed at every step of the process. LoadUP will be our go to company in the future.”

Helpful Report

Posted 3 months ago

LoadUp is rated 4.6 based on 6,050 reviews