LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 6,050 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,050 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Fabulous. Rodrigo and his colleague were fantastic. The best service.”

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Posted 3 months ago

“My loader was Miguel and he was outstanding. I was very happy with the exceptional service received, from the time I scheduled the pick up to the day they arrived and picked up the items. They were on time and kept me updated every step of the way. They are a true 5 star company. Very professional, and great service. Thank you, very much!”

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Posted 3 months ago

“Johnny and his team worked extremely fast, showed up on time and even helped with extra work for no charge. Highly recommended!”

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Posted 3 months ago

“Owen was great. He communicated the time for arrival and was very professional.”

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Posted 3 months ago

“Very good service and friendly people”

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Posted 3 months ago

“Ruben and partner were very nice and polite . They got in and out in Record time”

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Posted 3 months ago

“I called regarding a double size foam mattress topper that is less than 1 year old how to dispose of and or donate. I was told your company could not help but would send me a list where to dispose of or donate. Never received a list or call back regarding assistance is re cycling, disposing and or donating. I don't think I would use a company that would just ignore all in recycling or donations. Grace”

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Posted 3 months ago

“Thank you for the excellent service you provide. Our loaders were on time and very polite and efficient. I will certainly recommend your service and use you again.”

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Posted 3 months ago

“Very friendly and professional from start to finish. I was kept in the loop from start to pick up. I would definitely recommend this service and would use again”

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Posted 3 months ago

“Great job Will use you again”

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Posted 3 months ago

“First of all the communication on appointment and arrival were awesome. Hector and Bobbi Jo were absolutely hard working and an amazing team. They took special care in protecting my home during removal of my treadmill…They explained on location…every step along way of what was necessary to get the job done… Can do attitude! 👍”

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Posted 3 months ago

“I love that I got someone to come out the same day to help us remove furniture. However, the time frame given was 8 AM-8 PM and the loader did not arrive until 11 PM. The LoadUp team responded quickly to my questions about our order, but they also sent multiple messages stating that the furniture had been picked up when it had not been picked up yet. The driver also informed be that their ETA was 8:38 PM. The big issue here is the lack of communication from the driver.”

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Posted 3 months ago

“Gerardo was earlier than expected & efficient! Pricing is great too!! Thank you!”

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Posted 3 months ago

“Very polite, and got the job done quickly and with grace. They definitely know what they're doing. Overall excellent and affordable service. Thank you very much. Will be using this service again in the future.”

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Posted 3 months ago

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Posted 3 months ago

“Movers were very friendly and quick! Would definitely recommend!!”

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Posted 3 months ago

“Great service I will use LoadUp again in the future. Thanks a lot”

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Posted 3 months ago

“Try dealing with a business that actually does the work vs a business that outsources the work. When the actual movers came they said they weren’t able to take everything that was itemized in the contract. Loadup should have arranged another truck. This was a whole house cleanup.”

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Posted 3 months ago

“On time & very friendly. Did a great job. Would use them again!”

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Posted 3 months ago

“Overall excellent service by Cody and his helper. My appointment was between 12-4. Lets start with the texts. First one arrived about 12:30 telling me Cody was on his way. Second text said Cody would be at my place between 1:00-2:00. That was very helpful since my appointment was 12-4. I believe Cody and his helper got to my place around 1:45. We had the recliner ready to go except we couldn't get the back off. No problem, they knew how to release the catch. The took the chair out through the side door off the bedroom. I gave them the instructions that came with the chair, we talked about all the features, recline in multiple positions, heat and massage. I signed the paperwork and they left. Overall it took around 15 minutes. Very efficient and well worth the money to have Load Up dispose of my recliner. I'll be sure to use them next time I need things removed.”

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Posted 3 months ago

LoadUp is rated 4.6 based on 6,050 reviews