LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 6,050 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,050 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“The gentlemen were on time, very polite and very professional. They want to know if there was anything else they could do for us.”

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Posted 3 months ago

“Polite, courteous and efficient.”

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Posted 3 months ago

“Napoleon was excellent! Kept me posted as to arrival time. Fast and convenient will use Load Up again.”

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Posted 3 months ago

“Very efficient workers. Very friendly as well. Cleaned up after themselves. Went quite well. I’m pleased.”

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Posted 3 months ago

“Terrell was very careful and efficient. Great job.”

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Posted 3 months ago

“Horrible service. Appointment booked 4 days in advance. Got a call stating loader would be here between 5 and 6 pm. Then got a call at 6:30 stating they had no loader to send and would have to be rebooked. Then another call saying someone was coming out and would be here by 7pm. Now 7:30 and no show. Do yourself a favor and use a more well known company. Hopefully I get my money back. Something here sounds like a scam. I will rate the refund process after I get my money back i”

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Posted 3 months ago

“The guys did a good job, including with disassembly of our large double recliner sofa. Donovan was friendly and efficient and got things taken care of very satisfactorily.”

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Posted 3 months ago

“This company really deserves 0 stars! I called to cancel 3 days in advance of scheduled pick up. The customer service rep explained to me there was a 10% cancellation fee. I missed the 10 minute window the day of booking in order to receive 100% refund. The next day I received a phone call from the supervisor explaining to me that there’s a 20% cancellation fee. There’s no communication between departments. The supervisor did not resolve the issue instead proceed to repeat the cancellation policy. When I asked to speak to someone else they were giving me the run around. It all started to feel like 100% scam. This is the worst experience I’ve had with a company! Save your money. Save your sanity and go with a more professional and established company.”

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Posted 3 months ago

“Wonderful company. Would definitely use them again.”

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Posted 3 months ago

“Roberto and his crew were prompt and very nice to deal with -- they clearly are experienced movers and we appreciate that. We will using LoadUp again in the future!”

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Posted 3 months ago

“Luke and his partner were fabulous! They communicated well upon arrival and did the job so fast! Highly recommend.”

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Posted 3 months ago

“The couple were on time. They worked efficiently and picked up everything with no problem.”

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Posted 3 months ago

“Very professional. Excellent customer service.”

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Posted 3 months ago

“Brandon was efficient, neat, polite and very nice 👍”

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Posted 3 months ago

“Excellent service. Quick and easy. Good customer care.”

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Posted 3 months ago

“He was on time. Very professional and got right to work assembling an L shaped desk and office chair. Cleared the debris afterwards. Would use them again.”

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Posted 3 months ago

“Kevin was right on time and did a great job.”

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Posted 3 months ago

“Service was quick and easy to set up, and the workers who came were friendly and worked quickly and efficiently. Great service and would recommend to anyone who has items that need to be removed.”

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Posted 3 months ago

“The guys did a good job, including with disassembly of our large double recliner sofa. Donovan was friendly and efficient and got things taken care of very satisfactorily.”

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Posted 3 months ago

“Everything went well!”

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Posted 3 months ago

LoadUp is rated 4.6 based on 6,050 reviews