LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 6,050 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,050 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication, did all that was promised efficiently, neatly, pleasant and polite. A pleasure to deal with.”

Helpful Report

Posted 3 months ago

“This experience was superb. Pleasant interaction with phone contacts. Quick schedule of move - came in less than 24 hours! Executed the move flawlessly. THANK YOU!”

Helpful Report

Posted 3 months ago

“This company is the best I’ve ever worked with and i have no complaints at all they are 100% i would recommend them to anyone”

Helpful Report

Posted 3 months ago

“I want to thank Michael for getting the job done. However it's a shame that I the customer had to help move my old mattress. LoadUp, you sent one man with a pickup truck and a hand truck to pickup a King Size Purple Mattress. Those Purple Mattresses are extremely heavy and flopping. It was impossible for him to do alone without causing damage to my property. To get the job done I was force to help him. Smh. That's not what I paid for. My New Big Fig Mattress better be great because now my back hurts.”

Helpful Report

Posted 3 months ago

“Great & quick service!”

Helpful Report

Posted 3 months ago

“Quick and painless!”

Helpful Report

Posted 3 months ago

“The worst company I ever have the bad experience to work with, I use to be a loader, The driver are treated like trash, we not have not right to speech and for any reason Load up hold your money and not want to pay the jobs you do for them, For is all about the customer, they treat the driver like workers machines, they are not care about the fact that you spend your gas, put miles on your vehicle and time, the worst experience as hard worker I ever have in my life, if you as driver need to make some extra cash, DO NOT DO LOAD UP, you are wasting your time and destroy your vehicle over nothing, is not work it.”

Helpful Report

Posted 3 months ago

“Upload was very reasonable,on time,kept me updated on there location and on time.I would use them again.”

Helpful Report

Posted 3 months ago

“Rick came to assemble our bicycles. He was on time friendly and he was all Business. I would recommend him to anybody looking for work like this.”

Helpful Report

Posted 3 months ago

“The mover who came out to move my washer and dryer was pleasant although I do not remember his name. He moved my washer and dryer out for me. I know it was in a tight space in my bathroom he got the job done and loaded it up he did a fantastic job.”

Helpful Report

Posted 3 months ago

“Great customer service. Will use him next time.”

Helpful Report

Posted 3 months ago

“Michael was pleasant and efficient and on-time. Highly recommend!!”

Helpful Report

Posted 3 months ago

“The two LoadUp guys did an exceptional job. The kept me well informed of their ETA throughout the day. Upon the workers arrival, they were very respectful and considered by removing their shoes to avoid tracking snow and water through my home. Also, the LoadUp workers were very professional, kind and friendly great job!”

Helpful Report

Posted 3 months ago

“Michael was pleasant and efficient and on-time. Highly recommend!!”

Helpful Report

Posted 3 months ago

“1 out of 5, I’m giving the workers a 10. They were amazing. They quickly were able to figure how to move the sofa down a flight a stairs with a narrow pathway. They were professional, proficient, and very nice gentleman! Thank you! I will definitely use your service again!”

Helpful Report

Posted 3 months ago

“Fabulous. Rodrigo and his colleague were fantastic. The best service.”

Helpful Report

Posted 3 months ago

“Reasonable price…great communication and quick load up… thank you”

Helpful Report

Posted 3 months ago

“We hired LoadUp to remove a mattress. The very morning they were due to pick it up we received a text from the driver saying he had an emergency with his young child and could we reschedule. We gave him the grace to reschedule for 48 hours later between 8am and 12 pm. When we called to confirm this appt, we were told it could be up to 8 pm at night. We cancelled at that point, being unable to sit around all day and wait, especially since my husband already lost 1 day of work waiting and we were told the rescheduled time would be between 8am and 12pm. Only half of our money was refunded. They charged us a cancellation fee. Keep in mind that they first asked to cancel the original appt. Shame on them! We were kind enough to understand the issue with the driver’s child but they chose to keep half of our money. We would never recommend this business!”

Helpful Report

Posted 3 months ago

“Awesome job”

Helpful Report

Posted 3 months ago

“LoadUp kept up great communication and arrived when they said they would. The person who picked up my sofa was in and out in about seven minutes. He was prepared, professional, and did what was required without any fuss. I highly recommend this service.”

Helpful Report

Posted 3 months ago

LoadUp is rated 4.6 based on 6,050 reviews