LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,205 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,205 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Crew needs some training. One of them was reeking smoke/weed smell. Walked in straight with shoes on.”

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Posted 3 months ago

“The guys showed up 3 hours after the requested pickup time slot.”

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Posted 3 months ago

“Great first time experience with this company. Will use again in the future. Gentlemen were very courteous and professional”

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Posted 3 months ago

“I paid nearly $300 for LoadUp to remove a queen bed (with mattress), sofa, and desk. The cost itself wasn’t my issue. I would have gladly spent $500 elsewhere had I known how unnecessarily complicated and stressful their process would be. From the start, I was sent in circles. Their virtual assistant quoted me, asked if the bed frame needed disassembly (I said yes), then an agent texted me the same question again (I said yes again). Hours later, another message came asking which part of the bedframe needed disassembly. How is a customer supposed to know that? I offered to send a picture. Instead, I got a call where they repeated the same questions as if I had never ordered at all. Then they claimed disassembly wasn’t included, despite me confirming it multiple times. After wasting another 30 minutes repricing the order, I paid again just to get it finalized, this was already 12 hours since my first booking. On removal day, the worker they sent asked if the mattress was included, because apparently that wasn’t on the order. At that point I nearly lost it. I handled it directly with the worker because if I had to deal with LoadUp again, I would have had a stroke. The problem isn’t the money. It’s the absolute incompetence and chaos in how LoadUp handles orders. If you charge differently for different frames, disclose that upfront. If your AI assistant can’t properly record what the customer confirms multiple times, don’t use it. And if your team can’t read or update the order consistently, don’t make the customer repeat themselves endlessly. This company turned my moving day into a nightmare. I do not recommend LoadUp to anyone. Save yourself the headache and hire someone else.”

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Posted 3 months ago

“Wonderful! Very nice guys! Efficient!”

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Posted 3 months ago

“Real nice. On time.”

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Posted 3 months ago

“LoadUp is our go to for junk removal. The teams are always professional and ready to help. They’ll even come on short notice. Thank you, Luis! Won’t trust anyone else.”

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Posted 3 months ago

“They were on time,called ahead,quick and efficient. Nice people.”

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Posted 3 months ago

“Excellent service. Alan and his partner were courteous and professional.”

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Posted 3 months ago

“Todd and Denise were absolutely outstanding! They communicated with us every step of the way and were consistently prompt, courteous, and professional. Their teamwork and dedication truly made a difference — an exceptional experience all around!”

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Posted 3 months ago

“The collectors were awesome. Very professional and careful with removing everything. I highly recommend them!”

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Posted 3 months ago

“Great business practices what they advertised no beating around the bush.Would strongly recommend them again”

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Posted 3 months ago

“Mr. Leo and his helper was very thorough very polite. Went above and beyond. Very compassionate. Worked hard, careful and fast. We would recommend them to anyone else we know that are looking for help. Thanks so much”

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Posted 3 months ago

“Very good service. Staff friendly and professional.”

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Posted 3 months ago

“Great business practices what they advertised no beating around the bush.Would strongly recommend them again”

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Posted 3 months ago

“Excellent Communicated well and very efficient”

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Posted 3 months ago

“Awesome service! Thanks to Nicole and Jamel! You did a wonderful job moving my furniture to the basement. I appreciate the care you took when relocating my 6-piece sectional. Thanks so much! I’m happy! Yay!”

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Posted 3 months ago

“Very pleased with the entire service. The loaders were courtesy and professional.”

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Posted 3 months ago

“Had a garage full of junk. Now I have a garage junk free. The guys with LoadUp are excellent & timely!”

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Posted 3 months ago

“Very pleasant loaders, arrived on time. I will use LoadUp again.”

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Posted 3 months ago

LoadUp is rated 4.6 based on 7,205 reviews