LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.59

4.6 Rating 6,983 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,983 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Yudiel and Carlos were absolutely wonderful! So polite and respectful of us and the items we were donating. What awesome young men you have as representatives of your company! God bless you guys and thank you for your help! We'll be sure to tell everyone about your stellar employees and company! Helen and Victoria Prior”

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Posted 3 months ago

“Very easy set up. Communication was prompt and pick up went smoothly. Friendly service. Will use again.”

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Posted 3 months ago

“Great job!! They did everything they said they would. Recommend this service with out question.”

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Posted 3 months ago

“The service from upload was great!! I knew when they were on their way and the name of the driver. They were friendly, quick, careful and all around super guys. The help to move the very heavy items was worth every penny!!!”

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Posted 3 months ago

“Another great experience working with Loadup! 3rd time using them in the past several months! Removed all my demo debris and garage stuff as expected. Don't hesitate to call them when you need a hand with anything! Jan”

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Posted 3 months ago

“Fast and efficient service. Israel was very professional”

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Posted 3 months ago

“I would greatly recommend LoadUp for your future junk removal. This is my first experience using this company and I would rate my driver, Victor with an "A+". He contacted me by text to let me know due to the weather conditions of so much rain, that he still would fill the window slot I selected for today. EXTREMELY nice guy with a great personality who as well was very professional! If ever in need, please give this company and their employees a try and you will be sure to keep their number in the future if you need anything removed again. Special kudos to Victor and his team player for a great experience ... Well done gentlemen....”

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Posted 3 months ago

“I rarely write reviews and give more grace than most, but I had to on this company because the experience was awful. We were cleaning out a house of a family member who passed away and we thought this would be easy. I sent my pictures in, talked to someone on the phone said I needed a morning pick up got my quote and set it thinking it would be in the morning and we could drive home (8 hrs away with no traffic). Come the day of pick up I get a message that the person coming is 3 hours away and won't be there until between 12 - 1, clearly not morning. Because they were going to be late my husband and I removed most if the stuff in the house to the garage ourselves so I went on the link to change our order thinking that since the things were now in the garage they would be part of the $800 garage clean out instead of the individual pricing for removing them from the house. That was a nightmare yo convey to the two different people contacting me and I gave up. When the guys showed up it was clear they would not be able to get everything and they said they would take one load to the local donation center and then come back. What was the point of taking the pictures except to charge more?! I thought they would send someone who would be equipped to take everything in one load. Strike 1: not a morning pick up Strike 2: awful communication trying to change my order since we moved stuff ourselves Strike 3: not being able to take things in one load. I would like to say that the two men who came were great and I explained I was not mad at them but with Load Up for their poor communication. It was not their fault and they did help us come up with a solution so that we could get on the road. Maybe I should have researched more about them and realized that they were not a local company, but you are not always thinking clearly during certain life events.”

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Posted 3 months ago

“Super easy, very friendly, and good communication!”

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Posted 3 months ago

“The team was efficient, polite and quick.”

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Posted 3 months ago

“Aariona and his partner did a fantastic job. Great experience with this company”

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Posted 3 months ago

“The team was efficient, polite and quick.”

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Posted 3 months ago

“I’ve used LoadUp several times now and each time was an excellent experience. In moving there always items that are in between keeping and throwing away. Each time I’ve used LoadUp they were quick to respond, stayed true to their quote, were very easy to communicate with as I needed changes, and the movers who picked up the items were communicative, professional, on time, and very friendly. My latest mover Adam was a total pro. I didn’t have the time or vehicles to deliver old mattresses and certain large furniture to a new home or the trash. LoadUp re-houses or disposes of items in its discretion - it is not strictly throwing things out- which I appreciate. Definitely will use them again. Five stars!”

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Posted 3 months ago

“Excellent experience. Friendly and professional. Removed all items efficiently and timely.”

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Posted 3 months ago

“They were so helpful getting us into a timeline that fit into our schedule, kept us informed from start to finish Everyone we dealt with was patient, kind and efficient. The young lady and young man that handled the actual pick up, were exceptional.”

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Posted 3 months ago

“Picked up sofa with no issues. Pleased.”

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Posted 3 months ago

“I received great communication, they arrived early. The two Gentlemen who arrived were friendly and efficient.”

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Posted 3 months ago

“The bill was exactly as quoted, and the service was prompt and accurate.”

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Posted 3 months ago

“We had to schedule upload emergently after the movers we scheduled changed our 1 pm appt to 7pm. Matthew and his helper were INCREDIBLE. They were on time, polite, fast and efficient. I would definitely recommend them.”

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Posted 3 months ago

“⭐️⭐️⭐️⭐️⭐️ 5/5 – Great Experience! I had a great experience with LoadUp. The customer service was friendly and helpful from the start, and everything went smoothly. The driver arrived right on time and got straight to work. They removed my old furniture quickly and efficiently—no hassle at all. The price was fair and exactly what I was expecting. Overall, I’m really happy with the service and would definitely use LoadUp again!”

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Posted 3 months ago

LoadUp is rated 4.6 based on 6,983 reviews