LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,638 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast great job!!”

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Posted 3 years ago

“Fast great job!!”

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Posted 3 years ago

“Fast great job!!”

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Posted 3 years ago

“Fast great job!!”

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Posted 3 years ago

“I scheduled an appointment online on Tuesday, 10/25, for pickup of a mattress & box spring. The appointment was scheduled for Saturday, 10/29, between 8 & 12. On Thursday, the 27th, I received a text from LoadUp asking if they could do this on Friday, the 28th. I told them as long as we could have them pick it up at 5PM it was okay. Then at 12:50 AM I get a text on Friday, the day that the set was supposed to be picked up, saying "Hello, I am coming today for a mattress". This is at 12:50 AM!!!!! I messaged back at 7:01 AM saying "yes it is a mattress & box spring. He then started asking for pictures and if I needed a receipt. I told him that I was getting ready to leave the house and really did not have time to take pictures but I did. He then told me he cannot make it and someone else was coming out. I then started getting really suspicious and told him not to text me again. He then started saying he did not do anything wrong and that no-one would show up for the job and that it will not hurt his 5 star rating. Well, he was right. No one showed up on Friday or Saturday. I was the one that had to text and ask if someone was coming. This company is strictly run by the internet. No phones. They sub out the work so you do not know who is coming to your home. Now this person has my address & name - scarry!!! When I asked for a manager to call me, got no call. Not a coincidence someone named "Linda" left a good review the day they sent me a text asking me to leave a review. I was waiting until after the job was complete to leave a review. This tells me their so called 5 star-rating is self-generated. If you look a little deeper, they have 3.5 starts at most. BEWARE!!!!!”

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Posted 3 years ago

“From initial contact through pick up, I’m impressed by the professionalism, the care and concern for details, and the ease in keeping the customer well informed from beginning to end! Thank you all so much!”

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Posted 3 years ago

“The phone number in front of your ad for update for delivery is the wrong number. Update phone #”

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Posted 3 years ago

“Estimating how many boxes and the state they’re in can be challenging, but the contractors I’ve had come by have both been tremendous and professional. They really go above and beyond.”

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Posted 3 years ago

“The two men who did the pickup were on time and very professional. I had a large king size, dismantled waterbed with large headboard, exercise machine and a large, heavy wood credenza. It only took them 15 minutes and I am on a second floor condo no elevator. I would definitely recommend and use them in the future.”

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Posted 3 years ago

“Great notifications of arrival time and Damian took excellent care removing items from home. Thank YOU!”

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Posted 3 years ago

“My one LoadUp driver can in took care of paperwork , took apart the couch two-piece sectional oversized took it out by himself took care everything it took three people to bring it in here when I got the Crouch?? Thanks 😊”

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Posted 3 years ago

“The truck was an hour late, and they had no way to load it. The "helper" was useless just stood around. They had to borrow TWO fork lifts from our tenant to load it. Next time I'll use a more professional company.”

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Posted 3 years ago

“Dean was efficient, courteous and speedy in loading our junk. Thank you!”

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Posted 3 years ago

“Genesis team ---rated 10-Very good experience On time- gave heads up on arrival time Efficient-Came prepared- pick-up went easy Pleasant, Professional - would recommend highly”

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Posted 3 years ago

“Quick and easy”

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Posted 3 years ago

“Awesome service!!!! Very satisfied 🙂!!”

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Posted 3 years ago

“I will never use this service again! There is no guarantee for service on the day you book it but you have to pay in advance! The service is very over priced! The contractors were awesome! I’m glad that I have their info to skip this service in the future when I need help! Don’t waste your time or money!”

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Posted 3 years ago

“Easy & efficient!”

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Posted 3 years ago

“Great communication and fast service!”

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Posted 3 years ago

“Schedule went well pickup was easy and efficient. Thanks”

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Posted 3 years ago

LoadUp is rated 4.6 based on 7,638 reviews