LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,632 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,632 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Easy to work with. Called the day before and they were able to get it done the next morning. Great on follow up. Gave a nice reasonable window for pick up. Sent a lot of voice and text messages beforehand. Driver and assistant arrived on time and worked quickly.”

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Posted 3 years ago

“We were so pleased with the service that we received from team LoadUp, Elvis and Junior! They were caring, and careful and thought out what they were going to do before moving the huge TV cabinet from our home. Bravo to both of them and thank you!”

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Posted 3 years ago

“Excellent service!! Corresponded the entire time leading up to coming Worked so good together and removed my king size mattress without issue Great job!!!”

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Posted 3 years ago

“Load-up guys were friendly and professional and kept us informed on delivery times. Would definitely use this service again.”

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Posted 3 years ago

“My driver Neapolitan communicated the entire time and handles the pick smoothly! Great guys.”

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Posted 3 years ago

“Estimating how many boxes and the state they’re in can be challenging, but the contractors I’ve had come by have both been tremendous and professional. They really go above and beyond.”

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Posted 3 years ago

“They were so friendly and very efficient. I would recommend them to anyone looking for a reliable disposal or moving crew.”

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Posted 3 years ago

“They were so friendly and very efficient. I would recommend them to anyone looking for a reliable disposal or moving crew.”

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Posted 3 years ago

“Price was reasonable to remove a large piece of my leather sectional. I received constant updates on my scheduled pickup, workers were right on time, and very competent and pleasant. Happy to give them a gratuity 😊 Would definitely use them again in the future.”

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Posted 3 years ago

“Jesus and Melissa were friendly, polite, and efficient. I highly recommend their services!”

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Posted 3 years ago

“Excellent service! Thank you!”

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Posted 3 years ago

“My driver Neapolitan communicated the entire time and handles the pick smoothly! Great guys.”

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Posted 3 years ago

“On time and very nice team to work with”

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Posted 3 years ago

“Jesus and Melissa were great! Got the job done quickly and safely. They were very friendly and polite. 5 Star service”

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Posted 3 years ago

“Fast great job!!”

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Posted 3 years ago

“Fast great job!!”

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Posted 3 years ago

“Fast great job!!”

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Posted 3 years ago

“Fast great job!!”

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Posted 3 years ago

“I scheduled an appointment online on Tuesday, 10/25, for pickup of a mattress & box spring. The appointment was scheduled for Saturday, 10/29, between 8 & 12. On Thursday, the 27th, I received a text from LoadUp asking if they could do this on Friday, the 28th. I told them as long as we could have them pick it up at 5PM it was okay. Then at 12:50 AM I get a text on Friday, the day that the set was supposed to be picked up, saying "Hello, I am coming today for a mattress". This is at 12:50 AM!!!!! I messaged back at 7:01 AM saying "yes it is a mattress & box spring. He then started asking for pictures and if I needed a receipt. I told him that I was getting ready to leave the house and really did not have time to take pictures but I did. He then told me he cannot make it and someone else was coming out. I then started getting really suspicious and told him not to text me again. He then started saying he did not do anything wrong and that no-one would show up for the job and that it will not hurt his 5 star rating. Well, he was right. No one showed up on Friday or Saturday. I was the one that had to text and ask if someone was coming. This company is strictly run by the internet. No phones. They sub out the work so you do not know who is coming to your home. Now this person has my address & name - scarry!!! When I asked for a manager to call me, got no call. Not a coincidence someone named "Linda" left a good review the day they sent me a text asking me to leave a review. I was waiting until after the job was complete to leave a review. This tells me their so called 5 star-rating is self-generated. If you look a little deeper, they have 3.5 starts at most. BEWARE!!!!!”

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Posted 3 years ago

“From initial contact through pick up, I’m impressed by the professionalism, the care and concern for details, and the ease in keeping the customer well informed from beginning to end! Thank you all so much!”

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Posted 3 years ago

LoadUp is rated 4.6 based on 7,632 reviews