LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,632 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,632 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick. Efficient professional”

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Posted 3 years ago

“Quick n easy for home owner. Guys were pleasant n professional.”

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Posted 3 years ago

“Excellent Service.”

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Posted 3 years ago

“Excellent Service.”

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Posted 3 years ago

“Rosendo was very polite and rendered quick and efficient service, thank you! 🙏 I would recommend this to anyone looking to haul away things 🙂”

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Posted 3 years ago

“driver christa chavez was communicative and even when running late was still in the estimated arrival time.”

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Posted 3 years ago

“Loadup is a very good and reliable company!! Jose came from Loadup and put my electric base for my bed together, he is very knowledgeable about the base!! He had to do adjustments to the legs , did an awesome job!!! I highly recommend Loadup!! Ask for Jose he will do a fantastic job!!! Thank You Jose and Loadup for a great experience!!!”

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Posted 3 years ago

“I was pleasantly surprised how quickly the item pick up was completed. If I have similar items to dispose of in the future, I would choose LoadUp first.”

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Posted 3 years ago

“Terrible customer service. Original time of 12-4p pushed back to 6-7p w/o a call to confirm if time was good. I reworked my schedule to be home during that time and no one came. After leaving several voice-mail and text voicing my annoyance, it was arranged for another vendor to p/u my sectional. I would never recommend your services.”

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Posted 3 years ago

“Tyler was so friendly and professional. It made the whole experience an enjoyable one.”

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Posted 3 years ago

“They did a great job. They just forgot to put the “protective sheet” on the mattress and I had to get some help to do it.”

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Posted 3 years ago

“Will go with "Got Junk" n ext time. They are much more prepared and professional.”

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Posted 3 years ago

“Great service!! Fast pickup, nice guys doing heavy lifting”

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Posted 3 years ago

“Right on time! Short and sweet - very nice guys. Very professional. I would use this service again.”

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Posted 3 years ago

“Prompt, professional and friendly, definitely recommend!”

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Posted 3 years ago

“Great service! Easy to use with an upfront price! Will definitely use them again. I have used other services and this was the most reasonable and simplest to use.”

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Posted 3 years ago

“DO NOT use this service if you have any type of time frame requirement whatsoever. Please don't be fooled by the option to choose your preferred time. They told me after the fact that they take zero responsibility for the time frame no matter how long it takes. Also, you cannot actually track the delivery. There is just an estimate that you are sent, but in my experience it means nothing. Here is my experience: LoadUp accepted my request for 8am to noon pickup, but informed me around 9am on pickup day that they didn't have someone until 6:30pm. I asked for earlier as I was moving out of my apartment and they said sure someone will come at 4pm. No one came until 7pm (this was a pattern where they would WAY over promise and completely under-deliver. they seem to have zero consequences for agreeing to something they can't follow through on). I had noted my couches were heavy, but the person who came didn't bring someone to help and therefore couldn't remove them. You would think LoadUp would ensure 2 people came to load my couches, but no they say that isn't their responsibility. I was rescheduled for the next day between 8am-noon and again around 10am they informed me they didn't have anyone. After so many phone calls and another day of staying home and waiting a loader finally came at 3pm. The loader was great, but I would have much rather worked with him directly rather than go through this awful company. The most they offered to refund me for all of the trouble they caused was $10. Every time I called to talk to customer service, it took many tries and many times of explaining the same thing over and over to different people who were equally unhelpful. They only care about getting the money from the customer initially, not making sure your service happens in a timely manner. Find a loader on your own. I thought going through a company meant more accountability, but from my interactions it is clear it doesn't. Not worth the fees they are charging.”

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Posted 3 years ago

“Great service! Easy to use with an upfront price! Will definitely use them again. I have used other services and this was the most reasonable and simplest to use.”

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Posted 3 years ago

“Two items were hauled away out of the four I requested. The king size bed frame and cement bird stand were picked up. I was told he would return with a truck and partner to pick up the rest. Since no one returned to pick up the grill and the metal shelving unit, I gave two stars because the one who came to pick up the bed was very friendly and did a great job fitting the bed frame in his car. I will not be recommend this company to anyone. Very poor service. I can't believe they have employees picking up items in a sedan. Not a very professional company. Picture show grill and shelving unit still on my patio. Since I paid for all to get picked up I'm hoping they pick up the rest.”

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Posted 3 years ago

“I will recommend this company to everyone. This is the only junk removal company that would provide a guaranteed price estimate for the removal. The driver was timely, professional and friendly. He was also able to load our sleeper sofa and loveseat into the truck without assistance. That was amazing. This was a great experience.”

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Posted 3 years ago

LoadUp is rated 4.6 based on 7,632 reviews