Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Go Outdoors Reviews

2.0 Rating 632 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

2.0

Based on 632 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08450 020888

Write Your review

Tell us how Go Outdoors made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Go Outdoors 3 star review on 2nd January 2023

Go Outdoors 1 star review on 14th July 2022

Go Outdoors 5 star review on 18th June 2022

Go Outdoors 5 star review on 18th June 2022

Go Outdoors 5 star review on 18th June 2022

Go Outdoors 5 star review on 15th April 2022

Go Outdoors 1 star review on 4th March 2022

9

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service. Half an order arrived, tent porch but no tent. Tent porch damaged and had to take it to a shop to change. 2 weeks later, tent not arrived and told the order cancelled. There are still tents available online so why can't they just send one out. Now being told to order again!”

Posted 2 years ago

“I placed an order with GoOutdoorGear.com the first of the week and recieved my order by the end of the same week. Quick shipping. Order was 100% correct. Very satisified.”

Posted 2 years ago

“After reading the online reviews for Go Outdoors there appears to a negative response for the customer service !!!! Couldn't agree more. I contacted customer services, approximately 7 weeks ago, to check whether I was entitled to the 10% online discount advertised as Get10 on an attempted online order. Their payment system wasn't working and didn't accept the payment . Consequently I had to drive to their store 10 miles away to get the items as I needed for my planned walking trip. The store would accept the code. I contacted the CS to see if I qualified for a refund numerous times. Each time after explaining my question ,promises were made that someone would ring me within a few days. These uncontactable imaginary people must be stationed on the Mary Celeste. I appreciate that they are busy BUT l consider that no reply in 6/7 weeks is unacceptable and poor practice. There is no point the customer service team promising anything if its not followed up.”

Posted 2 years ago

“Ordered items, they cancelled items without explanation the next-day, and then parcel undelivered. Customer service did not help at all with regards to missing parcel. Just a "we will get back to you"”

Posted 2 years ago

“Paid extra for fast delivery items did not turn up. Phoned customer service complete waste of time. First time I’ve used this company and the last it’s back to Amazon for me.”

Posted 2 years ago

“Took my money they cancelled half of my order days later , absolute joke of a company will NOT order from here again and I would recommend the people reading this don't order from there also , shocking”

Posted 2 years ago

“Like many others, they cancelled my order several days after payment was taken.”

Posted 2 years ago

“Ordered some fishing equipment for my husband for his birthday and they took the money including the yearly membership card (£5) then 5 days later cancelled the order but still have to pay for the card . Can't speak to anyone as the customer care no longer is in operation and just got an standard email back stating that even though the items may show available on website they may be out of stock. Terrible way to run a company and feel I've been tricked into buying there membership card. Don't want anyone else to fall for this dirty trick.”

Posted 2 years ago

“Your Derby store Ascot Drive has a young lady Katie who helped me whilst choosing a few pair of walking sandals. She seemed very aware of what sizes were in stock and the makes of different shoes. A few days later I returned to buy some for my husband and again Katie stepped in and went out of her way to help us. Thank you Katie.”

Posted 2 years ago

“Extremely poor customer service. Ordered online and wrong item arrived despite delivery note having the correct item stated. Phoned Customer Service to arrange exchange to be told I’d need to wait in for a courier to collect new item, wait for refund and then re-order. Explained this would cost us as there’s currently 15% off to be told to reorder at full price and phone Customer Service and ask for a 15% credit. Not interested in the fact it was originally their mistake. Avoid online ordering.”

Posted 2 years ago

“Dreadful service - ordered a coat - the wrong coat and wrong size came - paid fot the return - orederd it again - this time a pair if ski pants arrived instead - paid for the return .Now 3 months later still waiting for my refund on my coat - DO NOT order from this company - very very poor customer service and still my money has not been returned . Dreadful !!”

Posted 2 years ago

“Graham of the Swindon branch was fantastic, extremely patient and understanding after I wanted to try several pushbikes Extremely happy with my purchase. Love it.”

Go Outdoors 5 star review on 15th April 2022

Posted 2 years ago

“Smashing sales assistant Leeann couldnt be more helpful”

Posted 2 years ago

“Couldn't sleep so looked at Go Outdoors fishing gear. Found something I liked so ordered for collection from Canterbury all items showing in stock. Still couldn't sleep and thinking about more fishing gear which resulted in a second Go Outdoors order, all in stock. Next day had more fishing thoughts and placed another order for collection, again all showing in stock. In total had three orders with nine items all ready for me to pick up on my way to the lake after work. Lunchtime I get an email (3 emails) saying all my orders have been canceled due to inaccuracies in stock levels. Talking to friends who regularly shop at Go Outdoors this is quite normal. SORT YOUR LIFE OUT GO OUTDOORS”

Posted 2 years ago

“10400451 683133862 Steven Davis GU34 3NQ SENT DETAILS over as requested 6 days ago and still not received a reply”

Posted 2 years ago

“Saltney branch store employee takes pictures of children on his phone. Argument active when challenged and non of the other staff seem bothered apart from chatting and hanging out with their friends”

Posted 2 years ago

“Used to be a time when you could buy Quality clothing that lasts now it turns to rags after months whether it's Berghaus, Peter storm what ever”

Posted 2 years ago

“Just wasted a load of my time at the go outdoors loughborough store. firstly when you drive into the car park at the rear you are greeted with a 15 foot high fence the top of which curls inward with razor wire wrapped around it. i dont know how important this camping gear theyve got its but it looks like colditz walking in. so i try on a bunch of jackets checking by style and price and eventually decide on one item. its priced clearly at £45 and i think 'ok its not amazing quality but its not too over priced at 45 quid" so i get to the counter (there are three staffed tills and one customer is being served while one other waits and i select the empty till), she rings it up and says "that will be £60 please"!!!!! it turns out that every single item in this store is priced with a special membership discount so none of the prices on the itmes are what you will actually pay unless you have the membership. so im thinking well ok maybe ill just get the membership and then i can have the discount since its unlikely that ill ever come back in here again anyway.... but nope, she says the membership costs £5 bascially go outdoors is a private members clubs masquerading as a regular retail store. save yourself some time and disappointment and just go straight to decathlon like eveyone else does!”

Posted 2 years ago

“Had a very good experience in go outdooors on Saturday 5th March 2022. I bought some wet weather trousers. Josie was super polite and just lovely. She offered a bag which I declined but did check that I was receiving all discounts available be to me. As it happened I am ex military and she offered me that. Well done Josie.”

Posted 2 years ago

“I brought a 5kg bag of Boilies online to go fishing. When it arrived they only sent out 1kg. The weight on the delivery bag said 1kg. But the order number said 5kg so I paid £41 for 1kg. What a joke will never use this company ever again, stay away and buy from your local fishing shops. Customer service really bad and not helpful.”

Posted 2 years ago

«
1
2
...
5
6
7
8
9
»

Go Outdoors is rated 2.0 based on 632 reviews