Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 656 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

Questions

Metrics

2.0

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08450 020888

Write Your review

Tell us how Go Outdoors made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have a considerable amount voucher to spend in Go Outdoors given as a birthday present, I have tried for 6 months to buy a pair of walking boots from the Pudsey branch, but they never have a size 5 in, they are unwilling to order them in, they tell you to order online and pay for them first (again they can't do this in store) so they tell you to order online, but the voucher won't work online, despite ringing customer service to be told my voucher is still in date. But they can't let me use it online even though there are size 5s online. Asked for a manager to call back, still not had a call back. Its appalling”

Helpful Report

Posted 3 years ago

“Avoid ordering anything online with Go Outdoors!! Their customer service is the worst have have ever experienced. They are rude, lie and even shout at you on the telephone!!! Avoid at all cost and go elsewhere. Shame I had to give one star as they are not even worthy of that!!!!!!”

Helpful Report

Posted 3 years ago

“Currently on the phone for the 3rd time, over an hour later still on hold, just need to return an item as it’s not as described on the website!! can’t email me to confirm this AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“On day 8 waiting on a three-day delivery, then I found out that GoOutdoors is owned by Peter Cowgill of JD Sports. The man who runs manual warehouses does not believe in computer systems for logistics and has ruined Evans Cycles by knowingly selling items, out of stock as in stock. I would have bought it from Decathlon if I had known.”

Helpful Report

Posted 3 years ago

“Shocking customer service. Half an order arrived, tent porch but no tent. Tent porch damaged and had to take it to a shop to change. 2 weeks later, tent not arrived and told the order cancelled. There are still tents available online so why can't they just send one out. Now being told to order again!”

Helpful Report

Posted 3 years ago

“I placed an order with GoOutdoorGear.com the first of the week and recieved my order by the end of the same week. Quick shipping. Order was 100% correct. Very satisified.”

Helpful Report

Posted 3 years ago

“After reading the online reviews for Go Outdoors there appears to a negative response for the customer service !!!! Couldn't agree more. I contacted customer services, approximately 7 weeks ago, to check whether I was entitled to the 10% online discount advertised as Get10 on an attempted online order. Their payment system wasn't working and didn't accept the payment . Consequently I had to drive to their store 10 miles away to get the items as I needed for my planned walking trip. The store would accept the code. I contacted the CS to see if I qualified for a refund numerous times. Each time after explaining my question ,promises were made that someone would ring me within a few days. These uncontactable imaginary people must be stationed on the Mary Celeste. I appreciate that they are busy BUT l consider that no reply in 6/7 weeks is unacceptable and poor practice. There is no point the customer service team promising anything if its not followed up.”

Helpful Report

Posted 3 years ago

“Ordered items, they cancelled items without explanation the next-day, and then parcel undelivered. Customer service did not help at all with regards to missing parcel. Just a "we will get back to you"”

Helpful Report

Posted 3 years ago

“Paid extra for fast delivery items did not turn up. Phoned customer service complete waste of time. First time I’ve used this company and the last it’s back to Amazon for me.”

Helpful Report

Posted 3 years ago

“Took my money they cancelled half of my order days later , absolute joke of a company will NOT order from here again and I would recommend the people reading this don't order from there also , shocking”

Helpful Report

Posted 3 years ago

“Like many others, they cancelled my order several days after payment was taken.”

Helpful Report

Posted 3 years ago

“Ordered some fishing equipment for my husband for his birthday and they took the money including the yearly membership card (£5) then 5 days later cancelled the order but still have to pay for the card . Can't speak to anyone as the customer care no longer is in operation and just got an standard email back stating that even though the items may show available on website they may be out of stock. Terrible way to run a company and feel I've been tricked into buying there membership card. Don't want anyone else to fall for this dirty trick.”

Helpful Report

Posted 3 years ago

“Your Derby store Ascot Drive has a young lady Katie who helped me whilst choosing a few pair of walking sandals. She seemed very aware of what sizes were in stock and the makes of different shoes. A few days later I returned to buy some for my husband and again Katie stepped in and went out of her way to help us. Thank you Katie.”

Helpful Report

Posted 3 years ago

“Extremely poor customer service. Ordered online and wrong item arrived despite delivery note having the correct item stated. Phoned Customer Service to arrange exchange to be told I’d need to wait in for a courier to collect new item, wait for refund and then re-order. Explained this would cost us as there’s currently 15% off to be told to reorder at full price and phone Customer Service and ask for a 15% credit. Not interested in the fact it was originally their mistake. Avoid online ordering.”

Helpful Report

Posted 3 years ago

“Dreadful service - ordered a coat - the wrong coat and wrong size came - paid fot the return - orederd it again - this time a pair if ski pants arrived instead - paid for the return .Now 3 months later still waiting for my refund on my coat - DO NOT order from this company - very very poor customer service and still my money has not been returned . Dreadful !!”

Helpful Report

Posted 3 years ago

“Graham of the Swindon branch was fantastic, extremely patient and understanding after I wanted to try several pushbikes Extremely happy with my purchase. Love it.”

Helpful Report

Posted 3 years ago

“Smashing sales assistant Leeann couldnt be more helpful”

Helpful Report

Posted 3 years ago

“Couldn't sleep so looked at Go Outdoors fishing gear. Found something I liked so ordered for collection from Canterbury all items showing in stock. Still couldn't sleep and thinking about more fishing gear which resulted in a second Go Outdoors order, all in stock. Next day had more fishing thoughts and placed another order for collection, again all showing in stock. In total had three orders with nine items all ready for me to pick up on my way to the lake after work. Lunchtime I get an email (3 emails) saying all my orders have been canceled due to inaccuracies in stock levels. Talking to friends who regularly shop at Go Outdoors this is quite normal. SORT YOUR LIFE OUT GO OUTDOORS”

Helpful Report

Posted 3 years ago

“10400451 683133862 Steven Davis GU34 3NQ SENT DETAILS over as requested 6 days ago and still not received a reply”

Helpful Report

Posted 3 years ago

“Saltney branch store employee takes pictures of children on his phone. Argument active when challenged and non of the other staff seem bothered apart from chatting and hanging out with their friends”

Helpful Report

Posted 3 years ago

Go Outdoors is rated 2.0 based on 656 reviews