Go Outdoors Reviews

Name: Go Outdoors
Rating: 1.99

2.0 Rating 662 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“I ordered online and they 2 items that were completely the wrong size and colour - but there is no option to return them for free, and they do not reimburse postage costs (even though it was their mistake causing me to return!) It's a ridiculous company, the whole 'Go outdoors card' thing is an absolute racket and they know it - it's just an excuse to slap an extra five quid on top of every order, because they know nobody carries the bloody card around with them at all times”

Helpful Report

Posted 3 years ago

“Bought something online and paid for next day delivery. Parcel arrived, wrong item sent. Contacted them and they refunded my delivery charge. Took the wrong item back to the store and 3 weeks later still waiting for refund for the item. Contacted them and received about 10 emails in the space of 4 days all asking the same question and from a different advisor each time - still no refund. I have given up trying to get my refund for something which had they sent correctly in the first place wouldn't have had to return. Terrible company to deal with, lesson learnt will never deal with them again!”

Helpful Report

Posted 3 years ago

“Wigan store, Nikki on footwear was veryhelpful. Def revisiting next month🙂”

Helpful Report

Posted 3 years ago

“I've placed 2 click and collect orders and both have been messed up. Really regret trying this company out as they are useless”

Helpful Report

Posted 3 years ago

“Sadly on numerous occasions delivery on Internet orders have been delayed. This has been on standard and next day shipping. And whilst postal costs have been refunded we have still been left without items in time for what we ordered them for. Will not be using again as isn't just a one off now.”

Helpful Report

Posted 3 years ago

“I ordered a wetsuit online and once it arrived it didn’t fit me correctly so I went onto the returns link to create a returns label. I was then told I couldn’t return the wetsuit as it’s not eligible for a refund and to contact customer services. After about 10 emails back and forth I was told that wetsuits fall under swimwear and cannot be returned if there is not a hygiene strip on the inside. However wetsuits don’t come with a hygiene strip as clothing is commonly worn underneath. I was told I could try and go to my local store and maybe they could sort it out. I refuse to pay extra costs to travel to a store without a definite refund. No where on the product description or returns policy does it state that wetsuits aren’t able to be returned. I’ve opened a case through PayPal and hopefully they can help as I’m now £50 down with a wetsuit that doesn’t fit.”

Helpful Report

Posted 3 years ago

“Went to Go outdoors Canterbury branch to buy a single air mattress. Looked round could only find dozens of double mattresses, all singles sold out. Does that that tell those higher up that single air mattresses are more popular than doubles. Get your act together go outdoors and stock more of the popular single one. Another gripe the price that’s on some on some items looks good until you read the small print underneath saying a more expensive price if you haven’t got a membership price.Sorry but to me that’s not good customer service just give the customer a realistic price.”

Helpful Report

Posted 3 years ago

“Went to buy a bike for my grandson yesterday and the lady said that she was the only one that could sell a bike but hadn’t got time to sort one out told me to come back in a week when they’ve got more time so we got in the car and went to Decathalon in Telford picked a bike they checked it over very nice gentleman in Decathalon his name was Henry would highly recommend if you want to Bike go to Decathalon”

Helpful Report

Posted 3 years ago

“Ordered a awning with a membership card, order did not arrive, went to my account and the item had been cancelled, no email to tell me this had been cancelled but still charged for card, so i reordered an other produce on the 3 August, heard nothing till the 16 August, looked at tracking from Evri, still at depot, contacted Go outdoors, said parcel had been lost, without telling me and before I could ask for refund they had resent new order, that means I will not receive until 23 August at the earliest if I do receive at all, twenty days plus to receive items is a disgrace terrible company to deal with”

Helpful Report

Posted 3 years ago

“made a order ,said the dreaded avri was delivering 2 -6 days, no email nothing ,emailed said it was on way give it up to 6 days still nothing on tracking from avri, emailed again said it was lost in transit , load of ruvbbish never even left them , so they have send another same email saying theyb sent it again to dreaded avri , so here we go again fornight plus of being nothing on traced and and same emails from go outdoors , really bad company , discgrace only worse than this is a dodgy scamming china companys , and they seem not willing to correct it .”

Helpful Report

Posted 3 years ago

“Go Outdoors automatically added a Member's card to my order when I bought a tent and took the £5 for the card. But then it cancelled the tent (gave no reason) for which it gave me a refund but didn't cancel the Member's card. I don't need anything else so that's £5 wasted. Feel I've been conned.”

Helpful Report

Posted 3 years ago

“£16 for an OS map......absolutely disgraceful charge.”

Helpful Report

Posted 3 years ago

“Order on 10 August then decided to cancel once I realised goods would take 4-6 days delivery. Called to cancel told to wait 24 hours then call back. Did this yet received email informing me my goods had been dispatched. Called back 2 times told a cancellation was requested. 14 August returning from camping good state delivered in email. Spoke to then while travelling told I'm sorry we cannot guarantee cancellation. Sometimes sorry is just not enough. All I wanted was to cancel the order before it was dispatched and received a refund. Now I'm gonna end up waiting god knows how long for a process I was told was completed on Thursday 11 August. CUSTOMER service is poor o don't appreciate being lied too or trying to keep my money and making my life difficult. I would never ever recommend this company.”

Helpful Report

Posted 3 years ago

“Don't use the online order service, goods if arrive at all are broken and it is difficult to get a satisfactory response from the customer service. The CS appear to skim read email, assume they know what they have responded and missed the point completely. Then when reporting a partial delivery I am expected to do the chasing and form filling for the replacement. Shop in store would be my advice.”

Helpful Report

Posted 3 years ago

“Ordered a table on the 1st of August for camping and it still hasn't arrived and we go camping in a couple or days . Wish i Wouldham known how long it was going to take I'd have got one from elsewhere”

Helpful Report

Posted 3 years ago

“After been given the run around for 2… After been given the run around for 2 days Been sent into the shop twice by customer services Still no goods And been told by manager that it was my fault going to the store as I shouldn't listen to the customer care team I have now cancelled my order and will not shop there again”

Helpful Report

Posted 3 years ago

“Goods just simply didnt arrive.”

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Posted 3 years ago

“Terrible service I would never use this company again over two weeks and still no product not helpful”

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Posted 3 years ago

“Been waiting for over a week and contacted customer service via twitter who said my items had been delivered on Saturday & awaiting to be scanned in by the store. I called Sunday morning & was told that one pair had been cancelled but they didn't notify me of this and like another review said I wouldn't have known unless I'd called the store. The guy on the phone was very helpful and checked to see if they had them but please management sort out the your system as my other order is not in store and in still in transit?? 😡”

Helpful Report

Posted 3 years ago

“Orders some items for click and collect next day as it said online they were in stock. The items were sun hats and a dinghy for my kids to take away on holiday. I waited 3 days for the text to confirm I could collect and heard nothing so decided to call the store to find out if they had received the items from another store. Turns out the man on cycles who I spoke to over the phone said that the system had cancelled my order but forgot to notify me??? Poor lad did his best to run round the store to find the items I wanted but they weren't in stock. He was apologetic but there should be better systems in place to stop this from happening as I couldn't get the items I wanted delivered in time for our holiday and would not have been notified unless I had called them. Sad thing is that this has happened to me previously but I thought they should have changed systems since the last time I ordered from here but seems not. I wouldnt recommend ordering online, just go to store if you can and see what's available there.”

Helpful Report

Posted 3 years ago

Go Outdoors is rated 2.0 based on 662 reviews