Goldcar Reviews

Name: Goldcar
Rating: 1.09

1.1 Rating 361 Reviews

2 %

of reviewers recommend Goldcar

Company Reviews

Questions

Metrics

1.1

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Goldcar made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mary John

Anonymous

Supreme Assets Recovery AT G Mail .com

Goldcar 1 star review on 17th January 2025

Natalie

Goldcar 1 star review on 23rd September 2024

Rts

Charlie Eadie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tring to say we have marked the car! Mark clearly visible upon collection! £168 has now apoeared on my credit card! Absolute scammers!”

Helpful Report

Posted 5 years ago

“Replusive company they will scam you til the end! Ended up paying almost 4 times the price of the original quote. Customer service is digusting and spend the whole holiday worrying about getting ripped off by these con artists!! AVOID AVOID AVOID!!!”

Helpful Report

Posted 5 years ago

“They will rip you off for every penny they can, even if you have the proof that you were not to blame. Do everything to the book, get confirmation that all is well, they will still charge you for something extra.”

Helpful Report

Posted 5 years ago

“They will rip you off for every penny they can, not accept proof that you are not to blame. The staff are rude and have anger management issues. Be warned, you can do everything to the book, get confirmation of this and they will still charge you for something extra.”

Helpful Report

Posted 5 years ago

“I feel scammed, Goldcar offers very low prices until everything is right there, when I pick up the vehicle a few kilometers from the airport to which I am transferred with a van from the company to a checkpoint next to a hotel, the officeman offers me 3 times more expensive insurance than the total rental of the vehicle costs me, it warns me that some clients have problems with the blows of more than 5 cm that they are charged a lot of money to repair those blows, I refuse to take out the insurance because I'm going to hire him at RENTALCOVER for £ 51 for 14 days that the rental he hired lasts. Then goldcar charges me €1617 on my Visa card, from that moment the officeman treats me with indifference and does not look me in the face when I ask about the damage that the rented vehicle has, which is dented and scraped on all sides to explain the meaning of the damage part of the checklist that you have given me because I do not understand it, his answer is I read it to me and it does not explain anything else. When I return the vehicle at the end of the rental they tell me that they will return the €1617 that they have withheld from my visa card after 2 hours, after 8 hours I call the Goldcar headquarters to ask for my money and they tell me they will return me Money between 8 and 10 business days after having delivered the vehicle, upon receiving the money after a few days I am charged almost €30 fuel management which I return full to the top. After delivering the vehicle they tell me to wait at the door of the hotel where they will pick me up with the goldcar van, the driver of that van is a small man with a very bad mood and very rudeness, when a French gentleman tells him that he is going to losing the plane, the little man speaks to him with very rudeness, in the end I agree that the French gentleman gets into the van so that he does not lose the flight after waiting for several minutes I had to pay a taxi to take me to the airport and not take a risk to miss the flight The only positive thing I can say is that the guy who checks the vehicle on delivery is a good honest and polite professional.”

Helpful Report

Posted 5 years ago

“Extremely rude and aggressive staff, made to pay excess insurance charges as booking made in husbands name therefore unable to use my credit card for deposit. Staff should not be in a customer facing role, unnecessarily rude in front of my 8 year old daughter, a horrible example of how to behave.”

Helpful Report

Posted 5 years ago

“STAY AWAY FROM "GOLDSCAM" !! STAY AWAY FROM "GOLDSCAM" FOR YOUR MENTAL HEALTH!. I booked a car in Madrid for what I thought was a good deal. I was a bit reluctant about using Goldcar because the terrible reviews I have seen on the internet but I thought it coudl be different for me if I played it carefully. 1. Collection day. We got a very old car full or scratches. My worry was that they could use any of them to charge me for it. I took endless pictures and spoke to the guy to confirm all of them were in the report. Goldcar took GBP 1410.44 as 'deposit'. 2. Retun day. I got confirmation the car was fine so not surprises with any claims later on. I returned full so no issue. I asked for a receipt BUT they said they will send it by email... TRICK!, they claimed the email address was incorrect (false as I asked the desk to enter it and I even wrote it down for them). Needless to say I never got any email with the receipt from GOLDSCAM! 3. Deposit return. A few days later they returned GBP 1292.2. I called them endlessly and sent emails to no avail. Issue: the take the deposit using a ccy rate and return it using another one. I ended up losing GBP 118.2. Goldcar claimed they returned the deposit but because the exhorbitant exchange rate they use the customer doesn't recover it in full while Goldcar makes a profit with the exchange rate. One more thing. I bet GOLDSCAM is charging multiple customers for the damages on the car (mine was full of them) without never fixing them. How can they charge for a damage but they don't fix them?. Certainly ILLEGAL!. Moral of the story: the saving you may think you will make is not worthy compare to the headaches ahead. AVOID!”

Helpful Report

Posted 5 years ago

“We arrived at the correct time to collect our car, the large tattooed man behind the desk couldn't find our booking and tried to rent us a car for over 10 times the sum we had already paid one for. They were most unhelpful then we were then asked to leave. We had to get a taxi (over €100) after we reached our destination we were told they had found the car and if we didn't return they would "fine" us €50 for a no show. Very poor, leaving us without a vehicle due to their administrative error and no effort to put things right. We had to get another taxi to take us back to the airport at the end of our stay. MY ADVICE IS KEEP CLEAR OF GOLDCAR unless you want to risk being stranded at the airport.”

Helpful Report

Posted 5 years ago

“Goldcar, never again!! As usually, I have rent a car for my holiday. I did it online. I planned to go for a 21- days holiday in Spain. Unfortunately I have chosen the Goldcar's offer for all 21 days. I have paid in advance the whole amount with full cover. Because of the health problem of my child I couldn't arrived at the airport in Malaga on the first day mentioned in the contract and I have arrived one day later. I wanted to rent a car for remaining 20 days. At the airport the Goldcar said that my contact is cancelled and all money has been lost. They proposed to me new contract for renting a car that was three times more expensive than others rental companies offered at the airport. They charged me the whole amount for 21 days without renting the car for even one day. The Goldcar offer is dishonest and unfair for consumers.”

Helpful Report

Posted 5 years ago

“I booked with goldcar through Ryanair. The car was to be picked up a Barcelona and dropped off at Girona, £94.09 all in. Ginger lady, (Chief thief) refused to honour the contract, refused to accept my credit card and told my wife and me, three times to go away. She demanded an additional 528Euro or else we had no access to a car. With no option my wife paid the sum. In total we paid almost £600 for a car advertised by Ryanair at £94.09. I appealed to Goldcar who moved from larceny to mendaciousness (lying) stating that the damage I had done to the car was in excess of 1,100 euro. They are quite simply liars and a disgrace. Does anyone know who their parent body is? I was told that it is Europcar, a firm I have found to be spot on. Perhaps it would be worthwhile contacting them. In the interim, I beg you, on all that is holy, avoid this dose of vermin. Bankrupt the scum. Believe me, they will rob you”

Helpful Report

Posted 5 years ago

“Keep well away. I booked on line with Do U Spain and bought the excess ins to cover the 1,400 excess. Goldcar Rental Malaga Spain also charged me for this to the tune of E255 and they have completely ignored my emailed complaint both Goldcar and Do U Spain. I am kicking myself and didn't read the previous reviews before hiring as there is very few good ones. DO NOT USE GOLDCAR IN MALAGA SPAIN”

Helpful Report

Posted 5 years ago

“I booked through Carjet.com.However buried in the fine print of the rental agreement was their cancellation policy which stated that there would be no refunds for cancellation due to the rate I had received. Had I seen this I would never have rented from them. So beware you get what you pay for and I haven't even been able to discuss my situation with a customer care rep. So I give them 0!!! stars...”

Helpful Report

Posted 5 years ago

“Very good service easy pick up and drop off of very clean and well maintained car no problems definately recommend Goldcar”

Helpful Report

Posted 5 years ago

“SCAM! DO NOT TOUCH - have been charged the FULL €1522 excess 3wks after returning the car with full tank of fuel and after them telling me everything (inc. the fuel was ok!!!) DO NOT BOOK WITH THESE PEOPLE!”

Helpful Report

Posted 5 years ago

“Booked my car via Rentalcars.com, at a fixed price with full details shown on my rental voucher. When I arrived at Tenerife airport we had the usual hard sell to try and sell me the upgrade insurance, which I politely declined as I have an annual excess insurance policy with insurance4car hire. When this didn't work they then told me I had to pay a diesel excess fee of 38.36 euros. The car only came as a diesel so I refused as there was no mention of this on the documentation. They wouldn't release the car so had to phone Rentalcars who also spoke to the local agent and got nowhere. Was advised by them to pay the charge and they would obtain a refund for me on my return home. So far only a partial refund made by Goldcar. These guys are out and out crooks, cowboys and rip-off merchants. They should be struck off by their governing body as not fit to operate. As with all the other reviews DO NOT USE UNDER ANY CIRCUMSTANCES. You have been warned.”

Helpful Report

Posted 5 years ago

“They took £309 from my credit card and that it would be refunded when I returned the car undamaged. They tried to sell me extra insurance which I said I didn't want, as I had already purchased it in the Uk. When I returned home I found that £70 had been refunded on my credit card. I tried to query where the rest was but they refused to deal with me. An absolute disgrace of a company, do not use under any circumstances”

Helpful Report

Posted 5 years ago

“We hired a car on the FlexFuel scheme in November 2018. Returned car full and were told it would take up to 30 days for fuel refund. We queried, on their website on 26th January and had reply 3lst January saying the fuel deposit had been returned to our credit card. Nothing was received so wrote again on 18th February - still nothing. Now sending complain to VISA. Certainly wouldnt use this company again, they are not cheap because they keep your money. Could not recommend them.”

Helpful Report

Posted 6 years ago

“The Goldcar has charged 300 EUR for missing parcel shelf in VW Golf. The parcel shelf was missing when I was picking up the car. I was not sign any paperwork that there is a damage or missing items. So I was thinking that is OK. After return I was given an e-mail stated that there is a charge for missing item. After make a claim, they refuse to check a CCTV inside a car park to check how the car looked 11/03/2019 at 16.30. There are about 6 - 8 cameras... My claim number 1990208: I do not agree with the charge for missing parcel shelf. This item was already missing when I was picking up the car. Please check your cameras inside parking 11/03/2019 at about 16:30. I did not get any check in paperwork to sign with existing damages or missing items. Respond: Dear Client Thank you for your email about the additional charge relating to your recent Goldcar vehicle rental. The charge covers the cost of replacement to missing rear shelf k which was recorded when the vehicle was checked on its return. This is in line with our Terms & Conditions. I can confirm therefore that the charge has been applied correctly. I hope this clarifies matters but please do get back in contact if you require further information. Kind regards, Alejandro A ------- Please note, there is no Second Name, just Alejandro A. It is also interesting that the company has more than 1000 claims a day, and they responded in less than 24 hours. It is a clear scam. The case should go to European Tribunal Court.”

Helpful Report

Posted 6 years ago

“The worst company in the world, the worst treatment, the worst cars, the contract is unclear, very exploitative, customer service is very passive. Not cooperating .. Cars are very consumed (model 2015) 75 thousand kilometers!”

Helpful Report

Posted 6 years ago

“Soul Destroying - charges for damage that I did not cause and I have proof! Soul Destroying Goldcar - Madrid - T1 and T4 - Bad for your health! Staff that do not check/refuse to check the cars at point of hire and then make sure they charge you for damage on return. Just been charged 450 euro for damage that I have proof that I did not cause. Sergio! Thanks a lot mate! Big guy, blonde hair. I had just brought back a car and signed the return, Being offered the same car again to take out I had no problem with this. Sergio should have transferred the damage to the new contract but he told me to just go! In some ways this made sense. I had the car checked on return and signed for no damage but OMG Satan was waiting for me when I returned the car the second time with no further damage than had been signed off already. He refused to listen to me, refused to look at the previous information and damage. I tried to show him the pictures he was taking of the damage were listed on the previous damage report but he refused to look and said just sort it out with customer services! Bullied me into signing the return, therefore, accepting the damage I guess? When I said I did not agree as I had not damaged the vehicle he shouted at me saying if I did not sign, he would state that I refused to sign. So here I am, as I did not cause the damage, I cannot claim through my insurance. My credit card company will not reimburse as I authorised the transaction (Sainsbury unfortunately! Barclaycard, would not have been a problem) and now I am at the mercy of the Goldcar customer services team, who don't return emails, charge premium rate on their customer 'helpline' and refuse to communicate in English. Now just trying to find a solution online through WHICH? All because Sergio could not be bothered to transfer some information! Complete nightmare! Twitter next! But who has the time for this? It's soul destroying! just don't choose Goldcar if you don't want to be ripped off, treated badly and value your time! Satan, I hope you can sleep at night!”

Helpful Report

Posted 6 years ago

Goldcar is rated 1.1 based on 361 reviews