Goldcar Reviews

Name: Goldcar
Rating: 1.11

1.1 Rating 384 Reviews

2 %

of reviewers recommend Goldcar

Company Reviews

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Metrics

1.1

Based on 384 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goldcar 5 star review on 2nd September 2025

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Goldcar 1 star review on 17th January 2025

Natalie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GoldCar billed me for damage already existing on the vehicle. GoldCar says you can protest charges by providing an email address on the form indicating charges. That email does not work. TheGoldCar employee I reached by phone for help in this matter hung up the phone on me. This is not a business, it's a scam and an effort to cheat customers.”

Helpful Report

Posted 3 years ago

“Upon arrival I was given a car that broke a few kilometers later. Went back to switch it and had to deal with a very unpleasant employee called Flávio Tomásio. He refused to acknowledge car damages that were seen and weren´t in the documents. I rented the car for 11am, it was 22:30h and I was still at the rental trying to figure out my situation. It was the first and last time that I will rent with this company. I speak Portuguese and couldn´t understand the Brazilian staff with very low Portuguese skills. This started with the call center when I first called to inquire about some issues. The price is the highest you can get at Lisbon airport. Being a lawyer myself, I am still thinking if I should press civil charges for such bad service. Most employees don´t know how to deal with customers, contact is rude and not appropriated.”

Helpful Report

Posted 3 years ago

“If I could give 0 stars I would! Ended up paying more than double what was supposed to be a pre-paid and €0 owed on pick-up, rental. At pick-up I was told I had to either have my credit card blocked for €1,600, or pay additional car insurance because the car insurance already paid was through a separate 3rd party website/ agent. None of the navigation options requested were available (wifi was being advertised for every vehicle but I was told this was no longer being offered); I had also telephoned before my arrival to request a sat nav/ gps which I was told would be fine, only to be told in person on arrival, that there was none available and I would have to upgrade my car to have a car with built in gps. At the end of the process, I felt totally fleeced and defrauded and unhappy with the whole situation. I will never again use Goldcar Rental and will make sure to advise anyone and everyone to similarly avoid them.”

Helpful Report

Posted 3 years ago

“shocking experience in Nice. Feel fleeced/non existent customer service. Avoid them like the plague. Total cowboys”

Helpful Report

Posted 3 years ago

“Very complicated systems as it seams they are made so in order to ask more money. For example you can book full insurance and at the desk they will assure you that you need extra insurance and then they charge you penalty and fuel price if you are missingi even half a liter. While they give you not completly full tank themselves”

Helpful Report

Posted 3 years ago

“Would give 0 stars if possible Rude staff Hidden fees - extra money for being under 25, wouldn’t accept the insurance we paid for, apparently the £200 is just a booking fee Blackmailed us to either pay a £1700 deposit or pay a £200 non refundable insurance that we didn’t need (we bought insurance through the airport website) Car arrived damaged and then they tried to take away our deposit despite the evidence (photos and a bodywork form that they had completed and signed) Never use them”

Helpful Report

Posted 3 years ago

“Payed for collect and go,but machine was not working, so had to go to front desk at malaga Airport, got keys and went to collect car in dimly lite car park,had bag snatch and passports,credit cards and phones stolen and a lot of cash,went back to report but they didn't understand English for robbed, so spent the first 3 mornings at national police station in Airport filling out forms,totally wrecked the holiday”

Helpful Report

Posted 3 years ago

“I was charged 375.43 euro for a scratch that was on the car when I collected it It was pointed out to the girl checking with her tablet but was not recorded. A tin of T-Cut polish and a soft rag would remove this mark in 30 seconds. No wonder Goldcars rating is 50% poor or bad. I will never go near them again.”

Helpful Report

Posted 3 years ago

“I rarely do reviews but this one was a robbery and I want to share. It ruined my whole vacation, I hope it will help someone fall for the same trap. I booked a car through rentalcars. total rent prepaid £101.27. This included full insurance from the rentalcars website. When I arrived I was told my full insurance was not full insurance, just a refund on eventual claims and they wanted £1000 deposit. if I didn't want to block the money on my card and have little left for holidays, I needed to pay extra EUR 62. I is 11PM and I am tired. I pay. To this, it was added EUR 33 for the late time of pick up. This was another surprise. Really? I indicated it when I booked, no mention of the extra pay. it is 11Pm and I tired, I pay. So I go and check for the car. The car is not there. 55 minutes later, unanswered phone calls all over the world, the desk closed, I take a taxi and go to the hotel. I take a taxi back next day. They apologized. Surely the car was there but not in the part. just outside. They apologize for not telling, but no refund. So the from a total of £101 please add 129.73 EUR of tax, late pick up, extra insurance, +46 EUR of taxi from and to the airport + stressful phone calls all over the world for assistance. It was more than a robbery to me. It was a whole holiday ruined.”

Helpful Report

Posted 3 years ago

“Contrary to all the bad reviews here and ther, i just return a car i rented in Bolonga Italy and i am very happy. They behave very politly on the hiring prosses. I returned the car early in the morning at 5:00 AM, missed the entrance to their place, i left the car in the public parking, returned the keys to the hole at the office. Being anxious what will happend i found out after landing that every thing was OK. they didn't over charge. I was releaved and will continue to rent at Goldcar (they are really cheap)”

Helpful Report

Posted 3 years ago

“I hired a car from Goldcar, on the check sheet when I picked it up there 12 dents and scratches. I drove to the apartment, pretty much just left it there for 3 days and then drove back to the car hire company, and yet when I arrived back, surprise surprise but they found another scratch on the car. A small scratch very near to another one marked on the sheet but which I couldn't see, surprise surprise. I have hired cars all over the world, but it only seems to happen here and only with one or two companies, they offer cheap prices but then "find" scratches so that they can charge more. 113 euros extra profit, they will not have the scratch mended it will just appear as another x on the check sheet, what a rip off. I have insurance in the UK that I can claim this back, but I'm sure if I had taken Goldcar's extortionate extra insurance they wouldn't have found a scratch. I thought companies had moved away from this type of sharp practice in the 21st Century but apparently not. Thanks Goldcar for ending my short holiday in this way, I will not be doing business with you again.”

Helpful Report

Posted 3 years ago

“I have rented many times in my life with other rental car companies and never face a scammer company as this one. I rented and prepaid a Category D car , when I arrived to collect my car, they told me that there are no cars on my category and they offered me a lower one ( category B) or if I want a higher category i need to pay 20 euros extra per day. I said that if they are going to give a lower category the price will need to be adjusted, the response was that it is not possible. They even offer me a Van with the extra charge of "diesel". They also tell me to wait for a few hours in case a car of my category is returned. I finally decided based on the lack of solutions to pick the lower category car and I agreed with the person at the desk that I will be back in 2 days to change the car and get the one that I contracted. Two days later i rang them before go again and what a surprise they still did not have the category car that I paid for. 'when I return the car after they guy at the desk did not bother much and purely cehck only that the deposit was full , I asked him twice if everything was fine , he said "yes everything is fine you can go" 3 days later I found that they make a charge into my card . I rang customer service and they told that the car has a damage in the back , which it is a LIE, the car was perfect and they did not do any check in front of you. As I said they are a SCAMMERS and they need to be avoid at all cost”

Helpful Report

Posted 3 years ago

“avoid avoid avoid very rude people they switch off the phone on my face when i call to asking about penalti i have recivede”

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Posted 3 years ago

“Never knew how many rude people could be together. Now I know. Visited a gold car store”

Helpful Report

Posted 3 years ago

“Avoid Goldcar in Malaga, they will trick you and add hundreds of pounds extras without telling you one word. Complaining is totally useless. Shameless company. Avoid Avoid Avoid”

Helpful Report

Posted 3 years ago

“After having a driver damage my rental car while I was sitting in it, and deny having done so, I called Goldcar to ask what I should do. I had to go to the police and file a complaint, including the number plate of the offending car. I returned the car, signed an inspection form with the counter agent, left him with a copy of the police report and was nonetheless charged for the damage and asked to repeat the same information I had already given twice. It is clear that Goldcar is not in business to make money by renting cars, but prefers to bill customers for damage to cars, without actually using the money collected to repair the cars, many of which are in pitiful shape. I know nothing about Spanish law, but in other countries, the fact of identifying a driver responsible for damaging your car means that the OTHER driver pays for the damage, not YOU. Why is that not the case in Spain?”

Helpful Report

Posted 3 years ago

“AVOID. The car broke down. Then despite returning with a full tank of petrol they only returned half of my deposit. It seems to be there standard policy. Absolute crooks. AVOID.”

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Posted 3 years ago

“I already wrote to your CS but seems you are thief since I paid you the oil change to save your car but you refused to pay me back.”

Helpful Report

Posted 3 years ago

“The worst rental company I have ever seen. Multiple hidden costs and unprofessionals. Do not book! 1 star because there was no option for zero”

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Posted 3 years ago

“People need to beware of a company that has made a business out of taking money from your credit card once they have your details. I was scammed out of over e200 from goldcar with no explanation as to why. They should be avoided at all cost. They lure you in with cheap online rental costs and then they load on the charges. Avoid.”

Helpful Report

Posted 3 years ago

Goldcar is rated 1.1 based on 384 reviews