Goldcar Reviews

Name: Goldcar
Rating: 1.09

1.1 Rating 361 Reviews

2 %

of reviewers recommend Goldcar

Company Reviews

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1.1

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Mary John

Anonymous

Supreme Assets Recovery AT G Mail .com

Goldcar 1 star review on 17th January 2025

Natalie

Goldcar 1 star review on 23rd September 2024

Rts

Charlie Eadie

Anonymous

Anonymous // 01/01/2019

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“Worst service ever. 3 weeks still do not receive blocked money in my account from F....g Goldcar. The customer service phone doesn't answer at all. Emails don't answer. F........g SCAM”

Helpful Report

Posted 4 years ago

“This is possibly the worst company I have ever given my business to. When we arrived a day late to collect our pre-booked and pre-purchased car due to sandstorms (the Calima) on Tenerife, they told us that the car we had paid for was not available and that they would give us a different car. On returning to the UK, I noticed an extra charge for nearly £90 on my credit card from Goldcar. Despite raising this with the company, they told me that I agreed to this at the pickup desk in Tenerife, which I did not. I have tried all routes to get a refund of this fee and have been unsuccessful. In addition to this, the hire car was purchased through a cash back site and the company have not honoured the cash back, despite all of their merchant terms being met. Goldcar use underhanded tactics to essentially steal money from you. A real cowboy company, stay well clear.”

Helpful Report

Posted 4 years ago

“This company is dishonest and will try to scam you any way they can. They claim certain credit cards will not work and force you to pay for costly insurance. AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“DONT BE FOOLED !!!!!!!!!! Hired car from Las Palmas airport. 2 days after return saw eur200 charge on my credit card. They say it was damage to bumper. Took date stamped photos on collection and return to prove damage was in placed when collected. No one there to check the car upon return just a note in the car park to take keys to airport desk. Sent date stamped photos for counter claim. Guess What? month later no response .ignored. Have asked credit card to charge back. THEY ALWAYS COME OUT AS THE CHEAPEST. but they make their money not on the rental but on the extras and claim damage. I say damage my situation was more a mark on the bumper I didnt do. TERRIBLE AVOID AT ALL COSTS, IF NOT REMEMBER THIS POST WHEN YOU PROBLEMS ARRIVE.”

Helpful Report

Posted 4 years ago

“Terms and conditions said they accepted debit cards. They didn't and the rent ended up being 303 pounds more expensive than expected. The company (carjet) never gave me a good explanation as to why Goldcar did no accept my debit and said it was too late because I had signed the agreement. Would never recommend!”

Helpful Report

Posted 4 years ago

“My son got charged with a €1,100 bail because he is under 24 years old. Though he returned the car without any damage (AND EVEN CLEANER than when he received the car) during MORE THAN 2 MONTHS THEY DIDN'T GIVE HIS (my) MONEY BACK, with dozens of unbeliveable excuse: the dog ate the homework, the money is on way. Apart from that, the car was filthy.”

Helpful Report

Posted 4 years ago

“Short version : Avoid! Dirty car inside and out : more concerning during a pandemic Faulty tyre pressure indicator No working lights!! Scratches dents all over bodywork Central locking did not work Reported and didnt even receive an apology on check out. Reported on return over a month ago no response. Car was totally unfit for purpose”

Helpful Report

Posted 4 years ago

“Booked a car with Goldcar in January 2020 fully insured around £450, for September 2020. Meanwhile due to Covid 19 pandemic i was not able to travel. Goldcar just kept the money, not showing any goodwill at all to give any vouchers or something similar, always arguing no cancellations where accepted in my booking. Just end up with the feeling i ve been robbed.”

Helpful Report

Posted 4 years ago

“I'm giving 1 star because you can't give zero. I had exactly the same experience in Fuerteventura Airport. Booked via Ryanair which had a very competitive voucher (60 € per 1 week rental). In the Ryanair voucher the company INTER-RENT was indicated. When we got to the INTERRENT office in the terminal, it was closed (obviously), even though we were on perfect time, about 7.30 pm. There was a paper taped on the glass advising to go to GOLDCAR in case the office was closed. So we went, even though Goldcar was never mentioned in our papers until that moment (this is why Ryanair is a cheecky company, not only for its own policies but also for the companies it chooses to collaborate with...) The queue was far slower than any other (CICAR, SIXT, BUDGET-AVIS, EUROPCAR were serving customers about 3 times quicker..), and when it was our turn we realised why: the lady at the desk was initially gentle, but when she tried to sell us the full insurance and we refused, she became very rude all of a sudden and started some sort of psychological terrorism stating the roads in Fuerteventura are dangerous, that there are many car thieves, people drive crazy and only 40% of roads have asphalt....which is ALL not true, in reality. She said that they needed to take €1.220 as deposit for damages and fuel. Very expensive but we had not many choices, so we did it (and after 4 hours flight, 1+ h of queue and empty stomach you don't want to throw away your voucher and start a new queue for another car at a manybe higher price..) The papers said the car had no damage, we checked it and saw nothing particular, also because it was already dark when we collected it. During our holiday we casually heard about terrible reviews on Goldcar, and thank God for that!!! We felt as we were going to end up in their trap as well, so when we returned it we made DOZENS of pictures of the car. When we went to the box office, initially there was no one (how strange!!!) but eventually two guys with Goldcar shirts turned up. I asked them if I could have a paper stating the car was returned in good conditions but they refused to do so, insisting on the fact that "there is no paper" and that I would have received an email. When I said that this paper is normal practice of every rental company, they got annoyed and aggressive, shouting that "there is no paper", and "you will receive an email", refusing once more to check the car. I left saying "fine, but be aware that I made A LOT of pictures" my deposit was returned a few days ago, so that's a great relief...but I feel I was just lucky that no scam happened, because everything seemed going in that direction...if we were a bit more distracted and trustful we would have certainly been scammed, as everything seemed like a set-up of the same old trick they did to many many customers all across Europe over the years. so, ultimately, AVOID AT ALL COSTS!! If you can't avoid: - insist on every possible paperwork - take many pictures when you pick up the car and when you return it (including the tank indicator, tyres, car instrumentation panel....everything!) - if you feel suspicious, trust your instinct and go with someone else...trust me, you'll save money and hassle I wonder, reading other reviews and knowing that the Antitrust has fined them many times, how come companies like these can exist in a civilized world...probably the money they make by literally robbing costumers is enough to pay lawyers, politicians or whoever.”

Helpful Report

Posted 4 years ago

“DO NOT USE !!! These people are thieves, I only wish I'd checked online before booking, they stole £320 from my account and claimed it was a car upgrade and Insurance - we had neither! and the car was returned in perfect condition with a full tank, we received written confirmation of this.. DO NOT USE UNDER ANY CIRCUMSTANCES”

Helpful Report

Posted 4 years ago

“Rented a car from them at Alicante airport- 10 mins after dropping the car back they emailed my report saying they checked the car and it had been damaged- charging over £400!! The car was covered in scratches when we picked it up and that was marked on the report- the new report gave no indication where the damage was- just a really bad photo of a mark which could have been any of the marks already on it. Absolute scammers- they give you a beaten up car and then when you return it say you have damaged it- LIARS. I won’t be booking with them again-cheapest is not always the best. Please do not book with them- if you do not take out their Extra insurance they make out you have damaged the car and then charge you anyway- dishonest company- stay well clear if you want a happy holiday”

Helpful Report

Posted 4 years ago

“Dont take car from goldcar girona Airport. There are thieves, at first they will ask you for additional insurance, additional costs of port dues, maintenance, fuel, if you find yourself from insurance, they will still come up with something to take tribute from you, such as coming up with an accident and taking part of the deposit. And they'll also give you the car what you didn't want to book.”

Helpful Report

Posted 4 years ago

“Corporate thief —- BA changed my flight times because of COVID 19. We told Goldcar our new arrival time.. 6 hours later than the original time. Landed at Ibiza airport. To be told we had gone over the 6 hr hire window and our booking had been cancelled. The lady at the fest would call their head off to confirm we had told them about flight time changed. We are now owed £250 which they refused to pay me back.... thrifts”

Helpful Report

Posted 4 years ago

“I have rented from Goldcar on a number of occasions as I rent a car in Malaga every 2 weeks, and they are normally (on the surface) one of the cheapest rental companies in Malaga. However when I add in the charges they have made to my credit card once I have returned to the UK on a number of occasions, it makes them a very expensive option. They get very poor reviews consistently and are the only Spanish rental company that does not belong to the European Car Hire Conciliation service, which is why they can constantly ignore any emails or complaints. Indeed the Daily Mail have listed them multiple times as the worst car hire company in Europe. In November they charged me 180 Euro for damage to a vehicle (which I disputed but could get no comment from them), however they had actually taken 300 Euro from my credit card. I went to the ECHC who told me that they cannot get involved with Goldcar as the company does not co-operate with the conciliation service. Thankfully I was insured so approached my insurer. The Insurers were sympathetic and informed me that they had many people with similar experiences with Goldcar. They were very happy to re-imburse the 180 Euro, but said that regardless of the proof I had that Goldcar had taken 300 Euro from my credit card, they could only re-imburse me the amount that was on the Goldcar documentation (180 Euro). I then proceeded to try and get get the refund of 120 Euro from Goldcar, after several months of Goldcar ignoring every email I sent (in excess of 25) and every form I filled in online (twice per week) I eventually contacted the Centro Europeo del Consumidor en España. Who contacted Goldcar and miraculously almost 8 months after initially chasing them for the money, they immediately agreed that they should have returned the 120 Euro to me straight away And refunded it back on my card the following day - no word of apology or explanation. This is not the first time I have had to chase Goldcar to refund money they owed to me. How many people have been repeatedly ignored by Goldcar so-called 'Customer Services' and have eventually given up, and Goldcar keep the money. I would recommend giving them a wide berth - they are essentially a disreputable company with no customer service at all and they use every trick in the book to extort money from you - including tellling lies as you collect the car. I have been told that unless I take their insurance at the desk I would not be able to hire a car. I have also been told that if I scratched a vehicle I would be liable for the full amount of the vehicle value in excess of 8000 Euro if I did not have their insurance. I have an annual policy from Insurance4Carhire which I would highly recommend, and covers you for all the things such as excess etc.. that is not normally covered by the basic insurance. Goldcar told me that this insurance is not valid in Spain and not worth the paper it is printed on - however over the years I have had punctures and flat batteries and they have never failed to re-imburse the costs. It is worth paying a little extra to rent from Record or Firefly (both members of the conciliation service) and in my experience have customer service staff who respond within 24 hours, are helpful and are happy to assist you if you have a query about a charge or rental. Rent from Goldcar at your peril - you have been warned!”

Helpful Report

Posted 5 years ago

“They do not deserve even a 1 star! When I arrived at the office and the assistant at the desk gave me the keys and rudely pointed the direction where I should go and collect the car without even making an effort to come with me to show it personally. Also, the assistant got really rude when I said I do not want full insurance. Then I asked someone to come and check the car with me but the guy said that I do not need anyone to check the car I should check it by myself, which I thought was due to the good condition of the car and also that the company is reliable. However, after returning the car they found scratches on the car. The scratches are tiny and can not be seen with a naked eye. The guy used a special light and straight away find the tiny scratches which was odd it seems like he knew about them. After these false claims, the manager came and I show her the location of the scratches and she could not point them because they can not be seen without a piece of equipment there are very small. My point is the scratches have been there before. I am not professional and I do not wear special equipment with me when renting a car and also I do not check cars every day. It has not been done exactly the same checks on delivering and receiving the car. It is not fair the way the car was checked in and checked out it was two completely different procedures. The car was not checked when I took it by a professional member of GOLDCAR but was checked on dropping off. The whole procedure was unfair. They did not show me any invoice the manager just promised me that I will be charged with 200 euros for the front door and when I got off the plane I received an email that I will be charged 450 euros instead. Be aware!!!”

Helpful Report

Posted 5 years ago

“Don’t touch this company with a barge pole, They have been ok until now when we didn’t return the car on time due to the Spanish lockdown. They show a complete lack of flexibility and understanding and charged us over £1000 as a penalty and there was nothing we could do about it in spite of potentially breaking the law. They are very underhand and know they can get away with it.”

Helpful Report

Posted 5 years ago

“Shamefull people. When we picked up the car I went over it very carefully as I had read some reviews about Car hire companies in Europe who are notorious for ripping people off...( strange how the EU Eurocrats in Brussels do absolutely nothing about their citizens being cheated by these criminals!?). I filled out the piece of paper with the drawings of the car in profile where you are to indicate if there is any damage to the car....which I did. I then went into the office and asked them to over see or sign my paper with the indications of previous damage. I was directed to some guy who had some sort of measuring device and if the scratches and dents were smaller than his device we were not to worry about it. Still I insisted he notice the damage to the rim of the wheel Hub. I took a video of the whole car but the garage guys put pressure on me by laughing at what I was doing and saying "don't worry!" We were then told they would take £150 as a "deposit" on the fuel and this would be returned when we returned the car with a full tank of fuel...which we did! We filled up the fuel tank at a garage about one mile from the Airport ( off the Airport road) and could not get any more fuel into the tank. When we got to the Goldcar return area at he Airport there was no-one there,No Staff, but several confused customers not knowing what to do with the keys of their returned cars. This was not early but 9AM in the morning and no-one there at the office. There is a "Box" on the wall outside the office where you are can post the keys but no-one to inspect the car you're returning...for damage or acceptance or just to check the fuel indicator is full. So you have to walk away to catch your flight leaving a parked car you've had and used at the mercy of whatever they want to say or claim about its condition...Remembering these people are virtually criminals....its quite an ask to trust these crooks and all the other customers who also had no choice but to but the car keys into this box all walked away very worried. Of course when we got back home to the UK, Goldcar had only returned half the money they took for the fuel "deposit" ...what a surprise. So now we have to deal with their terrible service to have to politely "Request" for the rest of our money. Goldcar know that most people will give up when back home and getting on with their lives. Thats how they operate. I will never ever go back to Malaga again and be swindled be these criminals. Spain is really going downhill!”

Helpful Report

Posted 5 years ago

“When we picked up the car I went over it very carefully as I had read some reviews about Car hire companies in Europe who are notorious for ripping people off...( strange how the EU Eurocrats in Brussels do absolutely nothing about their citizens being cheated by these criminals!?). I filled out the piece of paper with the drawings of the car in profile where you are to indicate if there is any damage to the car....which I did. I then went into the office and asked them to over see or sign my paper with the indications of previous damage. I was directed to some guy who had some sort of measuring device and if the scratches and dents were smaller than his device we were not to worry about it. Still I insisted he notice the damage to the rim of the wheel Hub. I took a video of the whole car but the garage guys put pressure on me by laughing at what I was doing and saying "don't worry!" We were then told they would take £150 as a "deposit" on the fuel and this would be returned when we returned the car with a full tank of fuel...which we did! We filled up the fuel tank at a garage about one mile from the Airport ( off the Airport road) and could not get any more fuel into the tank. When we got to the Goldcar return area at he Airport there was no-one there,No Staff, but several confused customers not knowing what to do with the keys of their returned cars. This was not early but 9AM in the morning and no-one there at the office. There is a "Box" on the wall outside the office where you are can post the keys but no-one to inspect the car you're returning...for damage or acceptance or just to check the fuel indicator is full. So you have to walk away to catch your flight leaving a parked car you've had and used at the mercy of whatever they want to say or claim about its condition...Remembering these people are virtually criminals....its quite an ask to trust these crooks and all the other customers who also had no choice but to but the car keys into this box all walked away very worried. Of course when we got back home to the UK, Goldcar had only returned half the money they took for the fuel "deposit" ...what a surprise. So now we have to deal with their terrible service to have to politely "Request" for the rest of our money. Goldcar know that most people will give up when back home and getting on with their lives. Thats how they operate. I will never ever go back to Malaga again and be swindled be these criminals. Spain is really going downhill!”

Helpful Report

Posted 5 years ago

“Avoid like the plague - I had used them a few times without any problems and on the latest occasion they charged me 440 Euros for damage that was already existing on the vehicle when I collected. Trying to contact the company is impossible - phone calls to them result in being directed to email them, and emails to them don't get answered! There is a reason they are so cheap!”

Helpful Report

Posted 5 years ago

“hidden extra fees explained as being part of refundable deposit but later discovering on paperwork it is for added extras which were not requested. Despite making complaint and requesting refund, particularly as there are no signed documents agreeing to the extras, i have not received a satisfying response. AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

Goldcar is rated 1.1 based on 361 reviews