Goldcar Reviews

Name: Goldcar
Rating: 1.11

1.1 Rating 384 Reviews

2 %

of reviewers recommend Goldcar

Company Reviews

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Metrics

1.1

Based on 384 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goldcar 5 star review on 2nd September 2025

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Goldcar 1 star review on 17th January 2025

Natalie

Anonymous

Anonymous // 01/01/2019

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“The Goldcar has charged 300 EUR for missing parcel shelf in VW Golf. The parcel shelf was missing when I was picking up the car. I was not sign any paperwork that there is a damage or missing items. So I was thinking that is OK. After return I was given an e-mail stated that there is a charge for missing item. After make a claim, they refuse to check a CCTV inside a car park to check how the car looked 11/03/2019 at 16.30. There are about 6 - 8 cameras... My claim number 1990208: I do not agree with the charge for missing parcel shelf. This item was already missing when I was picking up the car. Please check your cameras inside parking 11/03/2019 at about 16:30. I did not get any check in paperwork to sign with existing damages or missing items. Respond: Dear Client Thank you for your email about the additional charge relating to your recent Goldcar vehicle rental. The charge covers the cost of replacement to missing rear shelf k which was recorded when the vehicle was checked on its return. This is in line with our Terms & Conditions. I can confirm therefore that the charge has been applied correctly. I hope this clarifies matters but please do get back in contact if you require further information. Kind regards, Alejandro A ------- Please note, there is no Second Name, just Alejandro A. It is also interesting that the company has more than 1000 claims a day, and they responded in less than 24 hours. It is a clear scam. The case should go to European Tribunal Court.”

Helpful Report

Posted 6 years ago

“The worst company in the world, the worst treatment, the worst cars, the contract is unclear, very exploitative, customer service is very passive. Not cooperating .. Cars are very consumed (model 2015) 75 thousand kilometers!”

Helpful Report

Posted 6 years ago

“Soul Destroying - charges for damage that I did not cause and I have proof! Soul Destroying Goldcar - Madrid - T1 and T4 - Bad for your health! Staff that do not check/refuse to check the cars at point of hire and then make sure they charge you for damage on return. Just been charged 450 euro for damage that I have proof that I did not cause. Sergio! Thanks a lot mate! Big guy, blonde hair. I had just brought back a car and signed the return, Being offered the same car again to take out I had no problem with this. Sergio should have transferred the damage to the new contract but he told me to just go! In some ways this made sense. I had the car checked on return and signed for no damage but OMG Satan was waiting for me when I returned the car the second time with no further damage than had been signed off already. He refused to listen to me, refused to look at the previous information and damage. I tried to show him the pictures he was taking of the damage were listed on the previous damage report but he refused to look and said just sort it out with customer services! Bullied me into signing the return, therefore, accepting the damage I guess? When I said I did not agree as I had not damaged the vehicle he shouted at me saying if I did not sign, he would state that I refused to sign. So here I am, as I did not cause the damage, I cannot claim through my insurance. My credit card company will not reimburse as I authorised the transaction (Sainsbury unfortunately! Barclaycard, would not have been a problem) and now I am at the mercy of the Goldcar customer services team, who don't return emails, charge premium rate on their customer 'helpline' and refuse to communicate in English. Now just trying to find a solution online through WHICH? All because Sergio could not be bothered to transfer some information! Complete nightmare! Twitter next! But who has the time for this? It's soul destroying! just don't choose Goldcar if you don't want to be ripped off, treated badly and value your time! Satan, I hope you can sleep at night!”

Helpful Report

Posted 6 years ago

“Worst car hire company I have ever come across Dishonest people. I received a car with plenty of scratches but I was advised by the staff not to bother much with small scratches. I did not realise I was dealing with cheats and have not taken pictures of the car. I ended up paying 200 euro for a handful of tiny scratches ( 1cm or so) that probably were there when I picked up the car.”

Helpful Report

Posted 6 years ago

“AVOID! AVOID! AVOID! They will coerce you to take out their full insurance cover, if you don't then they will clutch at straws in order to keep a good part the 1200 euros insurance premium. As they told us, if a small stone hits the car and leaves a mark they will keep 600 euros! Also when you book a car they never say what engine size it is going to be. I specifically booked the open corsa "type" thinking it will be at least 1.2 and when I got to the airport they said I booked a 1cc car! Scammers!”

Helpful Report

Posted 6 years ago

“Exactly the same happened to me as Bret (below), completed paperwork in the terminal all very helpful until I declined the additional insurance. Was given a plan with the keys which had damage marked on passenger side of car despite it clearly being on the driver side. Got to where the car was parked and no-one in the Goldcar booth to do a check in - luckily took photos of the damage. Returned the car and the operative in the booth set about taking photos of the car from every angle looking for damage - he advised that the damage to the drivers side was new and despite me showing him my date marked photos showing no damage to passenger side and existing damage to the drivers Goldcar are attempting to charge me 250 euros. THIS COMPANY ARE AN ABSOLUTE SHOWER AND BLATANTLY TARGET CLIENTS WHO REFUSE TO TAKE OUT ADDITIONAL INSURANCE PRODUCTS - AVOID AT ALL COSTS!!!!!!”

Helpful Report

Posted 6 years ago

“Damage that never happened.”

Helpful Report

Posted 6 years ago

“Used at Murcia Airport. Very friendly when picking the car up, “no don’t worry about damage 5cm or under”. When we dropped the car off after 5 days and under 50km the lady in the car park said we had damaged the bumper with a scratch - we certainly had not. When we tried to talk to her she refused to talk to us, and refused to let us photograph her or give us her name otherwise she was going to get the police involved. A complete rip-off.”

Helpful Report

Posted 6 years ago

“DO NOT GO NEAR THEM ! They are crooks. I arrived at Palma Mallorca airport on Oct 11th 2018 to be be met by a very pushy agent who was insisting i take out their additional insurance cover. I refused, as I had taken out additional cover with Rentalcars. I specifically signed the 'do not accept' section of the agreement. On return to UK 4 days later I discovered that goldcar had charged my credit card for the insurance and I had a loss on exchange of £52. Currently Rentalcars are trying for one month now to get the £134.68 that I am still owed by goldcar.”

Helpful Report

Posted 6 years ago

“I booked a car & insurance via Ryanair. When I collected the car from Marseille airport the attendant told me the insurance wasn’t valid & I had to buy their insurance for Eur 217. I was short if time so had to go ahead with this. Goldcar customer care is no help & wouldn’t offer a refund. No idea how to contact Ryanair to complain. Goldcar were called out in Radio 4 recently & in a Sun article a few weeks ago. The Guardian also ran stories of people who have been ripped off but they just continue. Search Twitter for @Goldcar before you contemplate hiring from them. I wish I had. Sharp practice.”

Helpful Report

Posted 7 years ago

“If I could give them zero I would. Car picked up in rain and seemed okay. On return they pointed out some small scuffs on the lowest point of the valance in an area that I would not have seen in the rain on the car. I know for a fact that I have not done this damage. Charged over 200 Euros for « repair » which will no doubt be charged again to subsequent hirers. The staff obviously know of this scam and find marks very easily!!!! Ask yourself would you hire a car from a company that has burly security guys near to the customer desk - no doubt because they get lots of irate customers who are being scammed as I was. Wish I had read reviews before booking!”

Helpful Report

Posted 7 years ago

“Rented a car from Santander airport. The pick up instructions indicate that the Goldcar office is off site and you will met from your flight by a transfer service "at the Goldacar Meeting point". There is no such meeting point, only a general, public meeting point in the car park where no transfer vehicle was waiting. After a couple of phone calls we were transferred to the offices 40 minutes after we arrived. The company then started the hard sell on extra insurance - which I didn't want. They took a 1100 Euro deposit plus a 65 Euro payment for a tank of fuel plus a 21 Euro payment for refilling the tank - even though I said I would return it full. In other words, they charge you for the work involved in refilling the car even if they don't have to do it! The car reeked of cigarettes and a week's driving with the windows open did little to improve the awful smell. The car was dirty inside and out and had numerous small knocks in addition to the two larger ones indicated on their report form. The salesman said that they were not interested in small marks on the car but I strongly suspect that this story would have changed when I returned the car. I took photographs of all the panels and was a little surprised when a worker coming out of a nearby factory suggested to me that I take plenty of pictures - he had obviously heard plenty of arguments from angry customers. When I returned the car the salesman agreed that no further damage had been done to the car but he would not give me any written confirmation of this statement. He accepted that the tank had been refilled but would not refund the 21 Euro "fuel service charge". The only redeeming feature of the service was that he agreed to return us to the airport terminal in the hire car - thus saving us from a wait for a transfer bus.”

Helpful Report

Posted 7 years ago

“Picked up car from Girona and was charged €150 for damage to car hired 12 months previously. First I’d heard of it, was checked and given the ok last year. Very difficult to contact and unsatisfactory response. Requested policy info on charges, nothing forthcoming. Sent me form back which was signed by goldcar staff showing damage, but not signed by me. Won’t be using them again.”

Helpful Report

Posted 7 years ago

“Goldcar Faro are scam artists. They charged me over 100 quid for a ruined tyre even after I drove to the front door and had it signed off as having no damage. Without any evidence I have been unable to put in an insurance claim. AVOID THIS COMPANY!!!”

Helpful Report

Posted 7 years ago

“Rented a car and filled it with fuel on return. They just emailed saying it was 8 euro short of being full which is rubbish. They charged me an additional 50 euros with no proof of this. Customer Services didn't want to know about it and hung up on me. Worst hire company I have ever come across. Will never use again.”

Helpful Report

Posted 7 years ago

“I have just returned from Madeira when I have just been ripped off by gold car, they said I could have an upgrade if I paid for full comp insurance, which I did, I had to return the car full on its return, the contract said diesel but when I opened the filler cap it said Un-leaded, I was 90% sure it was Diesel but decided to go to the gold car desk, they said they would sort it out and charge me for the Diesel, I have now been hit with a £78 bill which included a £50 fine for not filling it up !!!! I appealed the fine and it was said to be fair !!! wish I had put un leaded in now and screwed the engine DONT USE THESE HORRIBLE PEOPLE”

Helpful Report

Posted 7 years ago

“I was sold insurance I did not need, and returned the vehicle with a full take, Goldcar, then stated it was 7 euros short and fined me 50 euros with additional 7 NEVER USE AGAIN”

Helpful Report

Posted 7 years ago

“Good service good clean cars easy pick up and drop off.”

Helpful Report

Posted 7 years ago

“This is the worst rental company. Avoid at all costs! The service is appalling and they are just trying to make money out of customers. We had rented a car (Fiat Panda) from Pisa Airport. We arrived 1 hour after the expected time because our flight was delayed. We were asked to pay Euro 40 for arriving late! They also blocked Euro 133 from our account for fuel charges in case we did not deliver the car back with a full tank (the max amount to full up the tank could not have exceeded 50-60 Euros) as it was a very small car). We were then asked to deposit Euro 960 for insurance purposes which would be blocked for 30!!! days after the return of the car or pay them Euro 96 non-refundable for insurance cover. These people are really trying to make money out of their customers. Customer service was appalling both employees were extremely rude. Needless to say we will never rent from them again. AVOID AVOID AVOID!!!”

Helpful Report

Posted 7 years ago

“Booked Golcar at Malaga Aiport thru Rental Cars. Paid £90 to RC for maximum insurance. Showed the certificate for this at Goldcar Malaga desk,Told them i do not want or need their insurance. Gave them my credit card details, was assured no charges would be made on it....it was just to cover the euro 1400 excess.. As my RC insurance was precisely to reduce that excess to zero i was happy. UNTIL i discovered that same collection day Goldcar took £217 off my card mainly for their insurance.... Rental cars are not now helping at all, in fact are saying it is my fault. Halifax Credit cards tell me half their disputes are with Goldcar.”

Helpful Report

Posted 7 years ago

Goldcar is rated 1.1 based on 384 reviews