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Gourmet Basket Reviews

4.6 Rating 7,200 Reviews
92 %
of reviewers recommend Gourmet Basket
4.6
Based on 7,200 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5

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It took just over 3 weeks to arrive Not good service i understand there is a back log with the Australian post but that’s was far to long. I would have got something more quicker if I ordered overseas
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Posted 3 years ago
My wife had got me an excellent Australian beer (ale) hamper which I truly loved and based on this experience and quality, I decided to purchase a hamper for my boss as a parting gift. The hamper (International Beers Hamper) itself was great and she too loved it, however it wasn't delivered to her home in Neutral Bay (although she was at home). While I understand that the delivery by large extent is outside Gourmet Basket's control, it is also a very important part of the experience and I was disappointed by the fact that she had to go to Neutral Bay post office to pick it. I'll definitely refer it to a friend as I really like the selection, quality and the packaging of the product itself, but I shall recommend that there be an improvement in the last mile delivery expereince.
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Posted 3 years ago
Timing and products were good and my sister loved it in lockdown
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Posted 3 years ago
The basket was very welcomed. A good assortment of fare was enjoyed. One bowl, however, did not make it safely. Minor issue.
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Posted 3 years ago
The customer service I received from Natasha was amazing! Unfortunately Star Track had failed to deliver the basket to the correct address and it ended up at the local Post Office. Their tracking device indicated that it was still at the Adelaide depot a week later. Natasha was brilliant in tracking it down and eventually the recipient was able to collect it. He was delighted with the contents.
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Posted 3 years ago
Person I gifted to was very happy with it .
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Posted 3 years ago
great product and service
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Posted 3 years ago
Prompt service
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Posted 3 years ago
There was a problem with one of the items but it got resolved
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Posted 3 years ago
I was told by the recipient that it was well presented and they were happy with it.
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Posted 3 years ago
My nephew really liked the box of goodies. I was sad it was not delivered on the right day!
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Posted 3 years ago
Had trouble paying through the website but was personally contacted by a lovely, helpful representative who arranged payment for me. Delivery and contents of basket top notch. Thank you.
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Posted 3 years ago
Great gift with a difference to just the normal flowers. Shame most products on the website was sold out
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Posted 3 years ago
Products looked very nice although I haven't seen them in person. the delivery times were a bit slow but that was probably due to the COVID delivery issues. they arrived safety all the same which is very very good ! Maree
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Posted 3 years ago
Basket was as expected. Delay with delivery far from acceptable.
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Posted 3 years ago
Great basket warmly welcomed !
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Posted 3 years ago
Great, but would love if I could add more than 3 beers to an order
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Posted 3 years ago
Delivery was later than initially advised.
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Posted 3 years ago
This was delivered to my Son in law for birthday/ fathersday / Lockdown gift. He enjoyed the beers and the snacks
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Posted 3 years ago
Happy with this product.
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Posted 3 years ago
Gourmet Basket is rated 4.6 based on 7,200 reviews