Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,332 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“go for it they are excellent with excellent products. Fast delivery. My folks loved it and have to wait to xmas day to open it.”

Gourmet Basket 5 star review on 10th December 2021

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Posted 4 years ago

“I paid extra for same day delivery and chose your company specifically for that purpose. I didnt arrive until the following day and then I got addittional tracking numbers saying it was delivered the day after that too which it wasn't. After contacting your customer service for a refund of the same day fee, they said they had done it but have in fact charged me for it again. After providing evidence of this, my email has been ignored.”

Helpful Report

Posted 4 years ago

Hi Natalee, Thank you for reaching out to us. We apologies there was a slight delay with the delivery of your hamper, we understand how frustrating it can be. Please know we have looked into your order and confirm the team had responded to you confirming only your original order was charged and that a refund for the shipping had been processed - no additional payments were deducted. If you have any further questions or concerns, please feel free to contact our team on 1300 354 393 Thank you.

Posted 4 years ago

“These baskets are beautiful”

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Posted 4 years ago

“Bought the Espresso Martini Gift box for a girlfriend as we live opposites ends of Australia. She sent me the video of her opening it. The gift box is gorgeous and when she opened it she loved it. The crystal cocktail glass was her favourite Thank you so much”

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Posted 4 years ago

“Very expensive but tasty. Website is very difficult to use in mobile and also desktop as well. Was not an easy experience.”

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Posted 4 years ago

“Dear Sirs, The basked was delivered 5 days before the date it was ordered for. That's nice but the surprise effect for the actual birthday was blown.”

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Posted 4 years ago

“Outstanding service and speed of delivery, which under the current circumstances, was remarkable. Highly Recommended.”

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Posted 4 years ago

“The presentation is very good. However the socks are not of good quality and the packet of chips does not fit the overall presentation maybe something boxed would have been the better choice”

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Posted 4 years ago

“Very nicely presented good value for money”

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Posted 4 years ago

“Since I ordered from the United States had a bit of trouble ordering on line but support walked me through it and recipients got their basket on the delivery date requested and said they love it, wine and all!”

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Posted 4 years ago

“Very good service, it arrived on time”

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Posted 4 years ago

“great service delivery on time no problems great basket.”

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Posted 4 years ago

“The service was excellent and when I had trouble ordering on the website, the company was very helpful. but I was trying to buy hampers as a guest, and as I had a profile on their database, this seemed impossible. My clients seemed were happy with their gifts.”

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Posted 4 years ago

“Great products and service”

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Posted 4 years ago

“My mother received her gift on her actual birthday and I was very happy as I only ordered it the day before. She loved it, so thank you”

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Posted 4 years ago

“Beautiful products delivered on time.”

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Posted 4 years ago

“The delivery was very late, and the event I was having it sent for passed. There was no communication about the delay other than a generic email about delays in November. I understand there are delays. I would have been unlikely to have ordered the gift if I had known it would take almost a week for delivery”

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Posted 4 years ago

“Absolutely shocking - we ordered and paid for express delivery and the item has not arrived 4 working days after expected delivery!”

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Posted 4 years ago

“Gift Basket was 'New Home Congrats' with added extras. Beautiful products that were well received. Timing of delivery was a day late however.”

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Posted 4 years ago

Thank you for your feedback. We are sorry to hear the hamper arrived slightly later, but we are thrilled to hear it was enjoyed!! See you soon :)

Posted 4 years ago

“easy to order and delivered with care. definately will be ordering in the future.”

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Posted 4 years ago

Thank you for your feedback, it means so much to us!! See you soon :) GB Team

Posted 4 years ago

Gourmet Basket is rated 4.6 based on 7,332 reviews