Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,407 Reviews

91 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,407 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

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“I ordered a Christmas hamper on the 19th of December, it is now the 27th of December and my gift has still NOT been delivered!!!!!! Not happy at all”

Helpful Report

Posted 6 years ago

Thank you so much for reaching out. Our customer service team have been in contact with you via email. Apologies that your gift did not arrive on your chosen gift delivery date. We have refunded your shipping fee and confirmed your gift was delivered on the 27th December. If we can assist you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 6 years ago

“They still haven’t received it! It was supposed to be delivered on Christmas Eve morning .by 330pm it still hadn’t arrived and they had to leave. They’ll pick it up at post office today. Not exactly what I’d thought would happen.”

Helpful Report

Posted 6 years ago

Hello Fiona Thank you so much for reaching out. I have looked into this further for you and can see your gift arrived on Christmas eve as requested and was collected by the recipient. The courier delivers between 9am -5pm so we are unable to guarantee a delivery time unfortunately. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 6 years ago

“Quite expensive for what you get”

Helpful Report

Posted 6 years ago

Thank you for your feedback. Apologies that you were dissatisfied with your gift. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. If you wish to discuss anything further please don't hesitate to contact our office. Kind Regards, Rachael Customer Service

Posted 6 years ago

“Friend was very happy with quality.”

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Posted 6 years ago

“Great selection and excellent service. I was notified from order to delivery what to expect, and when to expect it. My in laws loved their gift, and I was happy with the service.”

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Posted 6 years ago

“Happy with fast customer service and delivery. The package was better then expected!”

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Posted 6 years ago

“Good service.”

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Posted 6 years ago

“My clients loved the baskets. The best part was the wonderful service in getting it together and delivered in just four hours on last working day before Christmas. Well done!”

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Posted 6 years ago

“Excellent service at very short notice over Christmas!”

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Posted 6 years ago

“My mother-in-law loved it!”

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Posted 6 years ago

“They said it was lovely and well presented. Thank you!”

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Posted 6 years ago

“Awesome, they loved it”

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Posted 6 years ago

“It arrived too late”

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Posted 6 years ago

Hello Karen Thank you for reaching out regarding the delivery of your hamper. Sincere apologies for any disappointment caused. I have looked into this further and can see our customer service team have been in contact with you via email and refunded your shipping fee. Although if there is anything else we can assist with please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 6 years ago

“Delivered on time as ordered and product well received.”

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Posted 6 years ago

“Great Service”

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Posted 6 years ago

“Order #GB67312 14/12/2019,for delivery 18/12/2019 has not been received as of Xmas Day Can you track this parcel down please, we and the family are very disappointed May be it has been stolen? Bill Anderson”

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Posted 6 years ago

“it still hasnt turned up it was a christmas presant but that didnt happen”

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Posted 6 years ago

Hello Richard Thank you so much for reaching out. I can confirm your gift was delivered on the 24th December as requested. Our customer service team have been in contact with you via email with further information and proof of delivery information. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 6 years ago

“My sister was very happy with her gift basket when she received it. The delivery was prompt. Very efficient service. I have used them before and would be happy to do so again. I recommend this company.”

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Posted 6 years ago

“Yes they loved it and it was very quick.”

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Posted 6 years ago

“Thank you for the beautiful baskets I ordered as Christmas gifts for family in Australia. They arrived promptly and the family loved them. Thank you for making it easy to buy gifts for family from overseas”

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Posted 6 years ago

Gourmet Basket is rated 4.6 based on 7,407 reviews