Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,404 Reviews

91 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

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“Was quick and easy, was a raffle winner so do not know what they thought of the basket but it looked great online.”

Helpful Report

Posted 6 years ago

Thank you Lisa for sharing your feedback! Wonderful to hear you had a positive experience and we look forward to helping you select your next hamper! Kind Regards Rachael Customer Service

Posted 6 years ago

“10/10 to the delivery guy who had a problem getting into the building. In the end he made sure my basket was delivered on time. 👍👍👍”

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Posted 6 years ago

“Thank you so much. I ordered something through another Company, and at the last minute said they couldn’t supply. You saved the day, as it was a gift for my daughter’s boyfriend. He was very impressed. So thank you”

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Posted 6 years ago

“The parcel was packaged so beautifully, my parents sent me photos and how much they loved it. I also SO appreciate that I ordered on Dec 23 and it was still delivered on Dec 24! Sending parcels from Canada can be incredibly costly, thank you for helping make our Christmas present affordable, beautiful and on time!”

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Posted 6 years ago

“Happy with the basket , easy to order on line”

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Posted 6 years ago

“The computerised address screen saying the unit no. box was 'optional' led me to include the unit number with the street address, which saw the unit number dropped in the delivery address and no delivery on the date specified. A query led to a very rapid response, and ultimately the delivery of two hampers. So it would be worth being more explicit about what goes where in the delivery address, but I can't fault the response once the problem was made known. The recipients were very happy with the hamper(s).”

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Posted 6 years ago

“Very helpful staff and extremely quick service! Very impressed”

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Posted 6 years ago

“My parcel never reached/arrived to recipient, and customer service didn't answer my last couple emails requesting details on my package.”

Helpful Report

Posted 6 years ago

Thank you so much for reaching out regarding your delivery. I have looked into this further for you and can see our customer service team were in contact with you up until the 24th of December prior to our office closing over the Christmas break regarding your delivery. Apologies for the delay in response although as our office was closed from the 25th December until the 1st of January we were unable to respond to the emails you sent during this timeframe. Your hamper was delivered to the recipient on the 30th December. Customer service confirmed this via email on the 2nd of January. Please don't hesitate to call the office if you wish to discuss further Kind Regards, Rachael Customer Service

Posted 6 years ago

“Good selection of gifts and speedy shipment/delivery,”

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Posted 6 years ago

“Beautifully packaged gift that the recipient loved.”

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Posted 6 years ago

“My team loved the baskets. Lovely mix of sweet and savory in the two packages. Thankyou.”

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Posted 6 years ago

“My mother was really pleased with the Gourmet basket that you sent. It was on time as you said it would. Great service.”

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Posted 6 years ago

“Not received. Not phoned. Perishable goods and not received. No real attempt to deliver. I paid for same day delivery but delivery was only poorly attempted 3 days later. Not what I expect ordering gourmet goods in the heat of Sydney.”

Helpful Report

Posted 6 years ago

Hello Yvonne Thank you so much for reaching out and sincere apologies for your recent experience. Our customer service team have been in contact with you via email. It appears that the address was incomplete at the time of delivery resulting in an unsuccessful delivery. Confirming your gift has now been delivered and as an apology we have refunded your same day shipping fee. If we can assist any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 6 years ago

“easy to Purchase Delivered on time”

Helpful Report

Posted 6 years ago

“Tho I ordered late you kept ur promise and delivered nxt day- Thank you I am in Adelaide - you were in Sydney and my daughter in Canberra Well done!”

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Posted 6 years ago

“Absolutely wonderful service!”

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Posted 6 years ago

“I ordered Christmas hampers for my clients at short notice, I was updated at every stage of the delivery until it arrived on their door step. I received the most wonderful messages, my clients loved them. Thank you Gourmet Basket!”

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Posted 6 years ago

“Well presented, good quality items. Hamper arrived on time, website easy to use”

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Posted 6 years ago

“I ordered this really late, after another gift failed to ship and with no real expectation that it could arrive on time. It arrived on Christmas Eve and the girls tell me it is wonderful. Thank you SO much for your excellent service and your genuinely delightful products.”

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Posted 6 years ago

“timely delivery and very happy clients”

Helpful Report

Posted 6 years ago

Gourmet Basket is rated 4.6 based on 7,404 reviews