Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,406 Reviews

91 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hamper was lovely and our client felt very special with the pamper products she received. Thank you”

Helpful Report

Posted 6 years ago

Thank you so much Toni for sharing your valuable feedback we really appreciate it and are so happy to hear your client loved her pamper hamper. Kind Regards Rachael Customer Service

Posted 6 years ago

“Great selection of hampers with good pricing. I especially like the Chinese New Year packaging.”

Helpful Report

Posted 6 years ago

“Frictionless transaction from the purchase process up to the delivery of the gift. What I was promised was delivered with no need to follow up.”

Helpful Report

Posted 6 years ago

Thank you so much for sharing your experience with us we are thrilled to hear it was a positive one and we look forward to helping your find your next gift soon. Kind Regards Rachael Customer Service

Posted 6 years ago

“Easy to order, very fast delivery and quality product ! Thanks so mucn”

Helpful Report

Posted 6 years ago

Thank you so much Simone for taking the time to share your feedback. You're very welcome! We are happy to hear you had a positive experience and enjoyed our services and the quality of the Casamigos Blanco Tequila Hamper. We look forward to helping you select your next gift with us soon. Kind Regards Rachael Customer Service

Posted 6 years ago

“Haven't received my order or any delivery details”

Helpful Report

Posted 6 years ago

Hello Jennifer Thank you for reaching out, I have looked into your order further for you and can see you have selected the 13th of February as your gift delivery date. Once your gift has been shipped from our warehouse you will receive further details with tracking information. If we can assist you any further please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 6 years ago

“A photo of the box the gourmet "basket" came in would have appreciated. I had been expecting an actual basket. The box was lovely – very good quality (I'm a graphic designer – it was a nice box). Also a big thanks to the person I spoke to on your online chat – very knowledgeable and helpful. He/she helped me find exactly what I wanted almost instantly! Also, thumbs up on the delivery, it arrived the morning of the day it was due. Awesome. Also, thanks to Rachel, who I spoke to on the phone when I called asking about the delivery. She was friendly and helpful and went out of her way to call the third party deliver-ers to confirm the delivery on the day, and called me back within 5 minutes. Amazing work team! (Just add a photo of the gift box please.) I'll be recommending you!”

Helpful Report

Posted 6 years ago

“Staff were helpful and basket delivered on time”

Helpful Report

Posted 6 years ago

Thank you for your review! We appreciate you taking the time to share and are beyond thrilled to hear you had a great experience and enjoyed our fast delivery service. Kind Regards Rachael Customer Service

Posted 6 years ago

“Great product good service and prompt response”

Helpful Report

Posted 6 years ago

Jorge it's great to hear we have another happy customer. Thank you so much for taking the time to share your wonderful feedback. Kind Regards Rachael Customer Service

Posted 6 years ago

“Excellent customer service, and excellent products. Only point of improvement is the automated notification system. Otherwise all other aspects are 5 stars.”

Helpful Report

Posted 6 years ago

Thank you so much Jenny for taking the time to share. The team are beyond thrilled to hear you had a positive customer service experience and that you love our variety of products. I will share your feedback with our IT department, we appreciate your suggestion. Looking forward to assisting you again in the near future. Kind Regards, Rachael Customer Service

Posted 6 years ago

“I never received any acknowledgement from my friends for the 3 orders that I purchased. Did you remember to include the message and the sender's name - Eric Yang?”

Helpful Report

Posted 6 years ago

Hello Eric Thank you so much for reaching out regarding your delivery. Our customer service team have been in contact with you via email to confirm all your gifts have been delivered. We included your gift card messages as requested with each of your gifts. If we can assist you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 6 years ago

“I love using Gourmet Basket when I want a gift basket delivered. I am in NZ and I order online. I have never been let down and the baskets have sounded wonderful :)”

Helpful Report

Posted 6 years ago

Fiona thank you so much for sharing your lovely feedback. We really appreciate it and want to thank you for being such a loyal customer. Looking forward to helping you select your next gift shortly. Kind Regards Rachael Customer Service

Posted 6 years ago

“Beautifully presented!”

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Posted 6 years ago

Thank you for your review. Thrilled to hear you loved the presentation of our Premium cheese and wine hamper. Kind Regards Rachael Customer Service

Posted 6 years ago

“my friend was so delighted to received the basket, she loved everything in it! so unique and customizable”

Helpful Report

Posted 6 years ago

Thank you so much for your feedback Samara. It's fantastic to hear your friend was delighted with their On The Mend hamper. Glad you enjoyed being able to customise your order online. We can't wait to help you select your next gift shortly. Kind Regards Rachael Customer Service

Posted 6 years ago

“Understanding, polite and informative service. Even when I put the wrong delivery date on the order! I will use them again... Roz Baker”

Helpful Report

Posted 6 years ago

Thank you so much for sharing Rosalind. It's wonderful to hear you had a positive customer service experience. The team are looking forward to helping you select your next gift soon. Kind Regards Rachael Customer Service

Posted 6 years ago

“Good service.”

Helpful Report

Posted 6 years ago

Thank you so much for your feedback. Great to hear you were pleased with our service. I will share this with the rest of the Gourmet Basket team! Kind Regards Rachael Customer Service

Posted 6 years ago

“Delivery was very prompt and arrived in good condition. Loved by the recipient.”

Helpful Report

Posted 6 years ago

Hello Susie, Thank you for taking the time to share your feedback. The team are thrilled to hear they loved their Espresso Martini Cocktail Hamper and you enjoyed our fast delivery service. Looking forward to assisting you in finding your next gift. Kind Regards Rachael Customer Service

Posted 6 years ago

“A great product. Great quality and speedy service.”

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Posted 6 years ago

Thank you Michelle for taking the time to share. Wonderful to hear you enjoyed the quality of our Deluxe Margarita Cocktail Hamper and quick service. Hope we can help you select your next gift shortly. Kind Regards, Rachael Customer Service

Posted 6 years ago

“Great variety and loved the fig and cinnamon chutney”

Helpful Report

Posted 6 years ago

Thank you so much Kelli for your feedback - Great to hear you love our variety of hampers. Kind Regards, Rachael Customer Service

Posted 6 years ago

“A beautiful basket and delivery time was so quick, even at Christmas time.”

Helpful Report

Posted 6 years ago

Thank you so much for sharing your feedback! Very happy to hear you loved the Cookie and Chocolates Galore hamper and were impressed with our fast delivery service. Kind Regards Rachael Customer Service

Posted 6 years ago

“My friend was absolutely stoked to receive this unexpected delivery to her door and said that any girl would treasure a gift so special. Thank you”

Helpful Report

Posted 6 years ago

Gourmet Basket is rated 4.6 based on 7,406 reviews