Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,404 Reviews

91 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service & product , it was sent for a special celebration & it was lovely .”

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Posted 6 years ago

“nice card for CNY.”

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Posted 6 years ago

Thank you for your feedback on our Chinese New Year Gift cards Vicky. Glad you liked them! Kind Regards Rachael Customer Service

Posted 6 years ago

“Excellent thanks”

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Posted 6 years ago

Thank you for your feedback. Wonderful to hear you enjoyed the Iconic Aussie Produce Hamper. Kind Regards Rachael Customer Service

Posted 6 years ago

“The hamper was fine but the customer service was really poor. I made an error with the address (wrong house number) & rang through about 15 minutes later to change it. The woman I spoke with was abrupt & unhelpful & told me that she wasn't sure if she could change it. I asked if she could email confirmation that it was done so the next day when I hadn't received confirmation I rang & spoke with another woman who confirmed with the person I'd spoken with the previous day that the address had been updated. It had not. Luckily the delivery person rang the recipient of the hamper.”

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Posted 6 years ago

Thank you so much for taking the time to contact us and we would like to apologise about your recent experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 6 years ago

“Delicious Gourmet Xmas Treats!!!”

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Posted 6 years ago

“I made my order on 19th of December, for next day delivery which I had to pay extra for. This is because 20th is the last day that the recipient's office is open. Today, 07/01/2020, I got a call from StarTrack that the hamper still hasn't been delivered. The driver attempted 3 times and the office is closed. Obviously, the hamper was not delivered the next day. Very disappointed.”

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Posted 6 years ago

Hello Ada Thank you so much for reaching out. Apologies that your gift didn't arrive on your chosen gift delivery date. I have looked into this further for you and it appears the courier attempted to deliver your gift on the 20/12/19 at 11.21am although the business was closed at the time of delivery. They then attempted to deliver the gift another 4 times and on the 5th attempt the gift was delivered and signed for. Our customer service team have emailed through further details. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 6 years ago

“Great and prompt service, terrific products and product range. Thank you!”

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Posted 6 years ago

“The gourmet basket I ordered has not been received by Sister Amiet. I received a note from the Rose Bay post office to say that the parcel was there. Sister Amiet is 90 years old and has been unable go to the post office. I'm in Brisbane, and have not been able to contact the post office. I'm concerned that the parcel has been returned to you. If so, could you please ensure that my elderly relative receives the basket? Annette Carrigan”

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Posted 6 years ago

Hello Annette Thank you so much for reaching out regarding your delivery. Sincere apologies that your gift was not received by Sister Amiet. I have looked into this further for you and can see that the courier attempted to deliver on the 24/12/19, although due to an unsuccessful delivery this was taken to the Rose Bay Post office for collection. I can confirm that Sister Amiet has collected her gift on the 06/01/20. If we can assist you any further please don't hesitate to contact the office. Kind Regards Rachael Customer Service

Posted 6 years ago

“Lovely selection and delivered promptly. Couldn't be happier.”

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Posted 6 years ago

Wonderful - Thank you so much for sharing your feedback. The team are pleased to hear you loved your Gourmet Tastes Hampers and Cheese and Wine Gift Basket. Kind Regards Rachael Customer Service

Posted 6 years ago

“Client very happy with the gift, and commented that the Tea was very good.”

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Posted 6 years ago

Thank you for sharing Petrina! Great to hear your client enjoyed the Tea in the Chai Wellness hamper. Kind Regards Rachael Customer Service

Posted 6 years ago

“The recipients were delighted with the basket. Delivered early as well”

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Posted 6 years ago

Thank you so much for your review Alan. It's very nice to hear that your recipients enjoyed their Red and White Delight Hamper and that we could deliver this early for you. Kind Regards, Rachael Customer Service

Posted 6 years ago

“Thank you for your help!”

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Posted 6 years ago

Thank you Sal for your review! You're most welcome, looking forward to assisting you again shortly. Kind Regards Rachael Customer Service

Posted 6 years ago

“This is the first time I have bought from the Gourmet Basket. Our Daughter & her family, the receivers, were overjoyed & very impressed with the quality & selection of products in the box. The whole family enjoyed all the delicious chocolates & goodies in there to be found. Thank you for a beautiful Christmas gift to our family.”

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Posted 6 years ago

Hello Shireen, Thank you so much for your lovely feedback. The Gourmet Basket Team are beyond thrilled to hear that your family were impressed with the quality and selection of our Death by Chocolate Hamper. You're very welcome and we can't wait to help you find your next gift soon. Kind Regards, Rachael Customer Service

Posted 6 years ago

“We were delighted with their service, quality & range”

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Posted 6 years ago

Hello Graham Thank you for taking the time to share your feedback with us, we really appreciate the kind words and are thrilled to hear you enjoy our wide range of quality gifts. Kind Regards, Rachael Customer Service

Posted 6 years ago

“Daughter was delighted with her gourmet basket”

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Posted 6 years ago

“What you get for the price you pay is pretty good. Gourmet Basket also contacted me by phone when the item I wanted was out of stock and offered an item of greater value at no extra cost as a replacement. Kudos to them for this level of customer support.”

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Posted 6 years ago

“I found this one of the best online services I have ever encountered.I needed quality product at short notice and the company couldn't have tried harder. They followed up several times with updates of the delivery process and, amazingly, the basket, ordered on Christmas Eve, ARRIVED that same day.I also appreciated their online chat with Stuart and others who were there to answer questions. Hugely impressed by you all.”

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Posted 6 years ago

“Buy a second time and again the package did not arrive on time, it is even more not received, pity greetings”

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Posted 6 years ago

Hello Pedro Thank you so much for reaching out regarding the delivery of your gift. Apologies that your gift did not arrive on time. I have looked into this further for you and can see the courier attempted to deliver your gift on the date you requested. Due to the recipient not being available at the time and it being unsafe to leave the gift the driver took your gift to the local post office for collection. The recipient has now collected this gift from the post office. If we can assist you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 6 years ago

“Thank you all delivered safe and sound (and on time) and the basket was filled with nice things!”

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Posted 6 years ago

Thank you Thomas for taking the time to share your feedback. We are very pleased to hear you enjoyed the Merry Christmas Hamper and that it arrived before Christmas as requested. Kind Regards, Rachael Customer Service

Posted 6 years ago

“I called your company on Monday 23rd of December, hoping to make a last minute purchase for Christmas. The lady on the phone was very helpful and confirmed that our client will receive their gift on Chrostmas Eve. Thank you for making what I thought would be a stressful process (leaving this to the last minute), into an easy & quick process. Happy New Year to you All.”

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Posted 6 years ago

Gourmet Basket is rated 4.6 based on 7,404 reviews