Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,452 Reviews

91 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,452 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

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“My grandchildren loved the popcorn.”

Helpful Report

(Belrose) - Posted 1 year ago

What a joy to read your feedback — thank you! We look forward to helping you send more smiles in the future! Many Thanks, Alley

Posted 1 year ago

“Easy gifting , easy payment and fast delivery. Online shopping ✔️”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Sandra, Thank you so much for your review!! It means so much to us that you’re pleased with our service. We can’t wait to work with you again! Many Thanks, GB Team

Posted 1 year ago

“After nearly 10 days I called the recipient of the gourmet basket I purchased. They were very embarrassed but let me know the following. The basket had been received personally when it was delivered, but on opening it, the contents of the fresh goods (cheeses and chocolates) had been ruined as the provision for keeping the basket cold had melted. I called Gourmet baskets the next day. I was told that unless the recipients of the basket had taken photos of the ruined goods, their policy doesn't allow any response to such a disaster. I asked to speak to the manager. They said the manager was not there but that I would receive a call back later that day or by the end of the week at the latest. On the last day of the week I called again as no one had called me back. I was advised that the manager was not there on that day either. I went through the whole explanation again, expressing my disappointment. I also made the point that if they required customers to take photos of damaged goods on arrival, this point of policy should be written on a card and placed underneath the lid of the box. The girl I spoke with on the second call promised that the manager would call me back. It's now been about three weeks and no one has attempted to call me back. This is appalling service and I will never use Gourmet Baskets again. What a shame! The basket was apparently packaged beautifully. The contents however (fresh goods), were ruined.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello, We're truly sorry to hear about your experience and appreciate you taking the time to share it with us in such detail. We completely understand how disappointing and frustrating this must have been — especially after gifting something with care and thought, only to hear it didn’t arrive in the condition intended. It's clear from your message that we fell short not only in how this issue was handled, but also in following through with our communication. For that, we sincerely apologise. Your feedback regarding how we communicate our policies, as well as your suggestion to include a note inside the hamper, is very helpful and has been passed directly to our management and customer care team for review. Although this doesn’t change the experience you’ve had, please know that your comments are being taken seriously. We truly regret that we’ve lost your trust, and we're sorry for the impact this has had on your impression of us. Warm regards, The Gourmet Basket Team

Posted 1 year ago

“I was impressed with the prompt service. Excellent communication and the recipient was delighted. Gourmet basket will be my preferred choice for gifts.”

Helpful Report

(Belrose) - Posted 1 year ago

Thank you so much for your review!! It warms our hearts to hear you had a good experience with our products and services! We hope to assist you again soon! Many Thanks, GB Team

Posted 1 year ago

“Arrived in perfect condition and very quickly from time of ordering.”

Helpful Report

(Belrose) - Posted 1 year ago

Thanks so much for the review!! We work hard to deliver quality every time, and we’re thrilled to hear you were happy with everything!! We hope to be of assistance to you again! Many Thanks, GB Team

Posted 1 year ago

“Was able to create my own & it arrived earlier than advised which was perfect.”

Helpful Report

(Belrose) - Posted 1 year ago

Thank you for your review!! We're happy to know our hampers met your expectations. Thanks again for taking the time to share your experience!! Many Thanks, GB Team

Posted 1 year ago

“I love Gourmet Baskets as you have a good choice of options for the gift. I have used Gourmet Baskets as Condolence gifts. I love the options that you have, particularly the photo frame (to place a photo of the person who has passed) + candles and also nibbles to cater for people who visit. I think that it assists families during a sad time in their lives. I hope this does not sound unusual but I am grateful that I can find a gift that is practical but also sympathetic.”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Donna, Thank you for your thoughtful review! We’re delighted to know everything met your expectations. It’s a joy to be part of your gifting experience! We hope to be of assistance to you again soon! Many Thanks, Gourmet Basket Team!

Posted 1 year ago

“The patient was very appreciative.”

Helpful Report

(Belrose) - Posted 1 year ago

Thank you so much for your review! We’re thrilled to hear the patient was appreciative! It warms our hearts that our products can be appreciated! We look forward to helping you celebrate many more special moments! Many Thanks, GB Team

Posted 1 year ago

“Expedient service to deliver a lovely family Easter basket next day in time for Easter weekend. Very much appreciated by sender and recipients.”

Helpful Report

(Belrose) - Posted 1 year ago

We're truly grateful for your kind review! Knowing we helped make your gift-giving experience special is the best compliment we could receive!! Many Thanks, GB Team

Posted 1 year ago

“a beautifuly crafted gift basket was delivered. they were thrilled. I have use gourmentbaskets many times will continue to do so.”

Helpful Report

(Belrose) - Posted 1 year ago

Hi, Dianne, Thank you for your review! It’s wonderful to hear everything went well! Thank you for taking the time to leave a review — we appreciate your trust in us! Many Thanks, GB Team

Posted 1 year ago

“Very happy 😊”

Helpful Report

(Belrose) - Posted 1 year ago

We’re so glad to know everything was to your satisfaction! Your support means the world to us — thank you for choosing us to be part of your celebration! Many Thanks, GB Team

Posted 1 year ago

“My family was pleased with their surprised gift; I have purchased from gourmet basket in the past and happy to use again.”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Linda, Thank you for your review! Your happiness with our service is what we strive for every day. Thank you for letting us be apart of your special moments! Many Thanks, GB Team

Posted 1 year ago

“Exactly as advertised on website, with super fast delivery. Recipients very happy!”

Helpful Report

(Belrose) - Posted 1 year ago

Thank you for your review! We appreciate you for sharing your experience! We’re thrilled to hear it was a good one, and we’re grateful you chose us. Many Thanks, GB Team

Posted 1 year ago

“easy and straighforward prcess”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Richard, Your kind words truly mean a lot to us. We’re so happy to know you were pleased, and we hope to serve you again soon! Many Thanks, GB Team

Posted 1 year ago

“My daughter and family loved it! Thank you!”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Elanie, Thank you for your thoughtful review! We’re delighted to know everything met your expectations. It’s a joy to be part of your gifting experience! We hope to be of assistance to you again! Many Thanks, GB Team

Posted 1 year ago

“Delivered in a very timely manner, receipeints loved their gift boxes!”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Kiersten, Thank you so much for your review! We’re happy to know our effort helped make your experience a great one. We truly appreciate your feedback! Many Thanks, GB Team

Posted 1 year ago

“As always delivered on time and basket full of top quality beautiful things”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Helene, It’s wonderful to hear everything went well! Thank you for taking the time to leave a review — we appreciate your trust in us! Many Thanks, GB Team

Posted 1 year ago

“Perfect House Warming Gift for our Son and Daughter Inlaw. They were extremley impressed with the quality and presentation.”

Helpful Report

(Belrose) - Posted 1 year ago

Thank you so much for your review!! We’re thrilled it was appreciated! We hope to create something special for you again soon! Many Thanks, GB Team

Posted 1 year ago

“Very professional and good quality products”

Helpful Report

(Belrose) - Posted 1 year ago

Hi David, Thank you for your review!! We work hard to deliver quality every time, and we’re thrilled to hear you were happy with everything! Many Thanks, GB Team

Posted 1 year ago

“Very pleased”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Linda, What a pleasure to read your review! Your happiness with our service is what we strive for every day! Many Thanks, GB Team

Posted 1 year ago

Gourmet Basket is rated 4.6 based on 7,452 reviews