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Gourmet Basket Reviews

4.6 Rating 7,295 Reviews

92 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 7,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 3rd November 2025

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Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

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“Good quality products, delivery times fulfilled accurately and kept informed very well through the process as this item was ordered from the UK”

Helpful Report

(Belrose) - Posted 10 months ago

Hello, Thank you for sharing your wonderful feedback, we appreciate it!! We're thrilled to hear you were pleased with the quality of the products and the delivery process. It’s great to know everything went smoothly, especially with the order coming from the UK. Many Thanks, GB Team

Posted 10 months ago

“The gift was well received the person it was sent to loved it. Thankyou”

Helpful Report

(Belrose) - Posted 10 months ago

Hello Kim, Thank you for sharing your kind feedback, we appreciate it!! We're so glad to hear the recipient loved their Gourmet Basket. Many Thanks, GB Team

Posted 10 months ago

“Really disappoing that both hampers I sent did not arrive on time and one was just left at the post office without notification while the other was sent back saying the address was wrong but it was the correct address and was redelivered weeks later - and after Christmas.”

Helpful Report

(Belrose) - Posted 10 months ago

Hello, We sincerely apologise for the disappointing experience and the delays with your hampers. As per our terms and conditions, if there is no safe place to leave a hamper, our couriers will take it to the local post office and leave a calling card. We understand how frustrating this must have been, especially with the timing, and we truly appreciate your understanding. Many Thanks, GB Team

Posted 10 months ago

“Very nice, fast delivery would recommend to family and friends”

Helpful Report

(Belrose) - Posted 10 months ago

Hello, Thank you for sharing your kind words, we appreciate it!! We're so glad to hear you were happy with the fast delivery. We truly appreciate your recommendation and look forward to serving you, your family, and friends in the future. Many Thanks, GB Team

Posted 10 months ago

“Shipping was outsourced to a local supplier who didn't deliver it for two weeks. At the summer heat all perisahables (chocolate etc) were ruined. Is probably fine for shipping within Sydney but wouldn't recommend as regional - go local instead. Additionally, it was not delivered to the house, instead a note was put in the post office that they needed to go and get from the distribution centre. Not an ideal present.”

Helpful Report

(Belrose) - Posted 10 months ago

Hello, Thank you for your valuable feedback, and we sincerely apologise for the inconvenience caused. We understand how disappointing it must have been for the gift to arrive late and for the perishable items to be ruined, especially in the heat. We regret that the delivery experience was not ideal, and we appreciate you bringing this to our attention. Please don’t hesitate to reach out if you'd like to discuss this further. Many Thanks, GB Team

Posted 10 months ago

“It can be a challenge to send a gift to the other side of the world. But Gourmet Basket has not only risen to the challenge but has exceeded expectations. My friend has been delighted to receive her gift.”

Helpful Report

(Belrose) - Posted 10 months ago

Hi Mary, Thank you for sharing your wonderful feedback, we appreciate it! We're so happy to hear that your gift exceeded expectations and that your friend was delighted with it. It’s always a pleasure to help make sending gifts across the world a little easier. Many Thanks, Billy

Posted 10 months ago

“Recipients loved their basket. Apparently nothing in it they didn't like and said service was wonderful. They are fussy with wines but said what was provided was great. Thank you and will certainly use GB in future.”

Helpful Report

(Belrose) - Posted 10 months ago

Hi Delwyn, Thank you so much for sharing your kind words, we appreciate it!! We're thrilled to hear the recipients loved their basket and enjoyed everything, especially the wine! It’s great to know the service met your expectations. Many Thanks, GB Team

Posted 10 months ago

“Painless ordering system as ordering from UK to send to WA and recipient really pleased with their gourmet basket.”

Helpful Report

(Belrose) - Posted 10 months ago

Hi Enid, Thank you for sharing your wonderful feedback, we appreciate it!! We're so glad to hear the ordering process was smooth and that the recipient in WA was pleased with their gourmet basket. Many Thanks, GB Team

Posted 10 months ago

“Unfortunately my daughter wasn't in when it was delivered, however, delivery person left the basket in 40° heat rather than leave it in the shade. You can only imagine the state if the cheese and the damage it caused.”

Helpful Report

(Belrose) - Posted 10 months ago

Hi Frank, Thank you for sharing your feedback, and we're truly sorry to hear about the delivery issue. We understand how frustrating it must have been to find the basket in such conditions, especially with the cheese being affected. We’ll be looking into this matter with our delivery team to ensure better care in the future. Please reach out to us directly if you'd like assistance or a resolution for this issue. We truly appreciate your understanding. Many Thanks, GB Team

Posted 10 months ago

“SO easy to organise, great price and was delivered so quickly!”

Helpful Report

(Belrose) - Posted 10 months ago

Hi Natasha, Thank you for sharing your fantastic feedback, we appreciate it!! We're so glad to hear the process was easy, the price was right, and the delivery was quick. Many Thanks, Billy

Posted 10 months ago

“Even though the website said I had missed the cut off date for delivery before Christmas, it was dispatched the next day and arrived in good time.”

Helpful Report

(Belrose) - Posted 10 months ago

Hello Deborah, Thank you for sharing your feedback, we appreciate it!! We're delighted to hear your order was dispatched quickly and arrived in good time, even with the initial cut-off concerns. Many Thanks, Billy

Posted 10 months ago

“Basket was delivered on time. Was exactly what I ordered. Product was exactly as shown. Person receding the gift we’re surprised and loved it.”

Helpful Report

(Belrose) - Posted 10 months ago

Hi Anna, Thank you for sharing your wonderful feedback, we appreciate it!! We're so pleased to hear the basket was delivered on time and exactly as you ordered. It's great to know the recipient was surprised and loved it. Many Thanks, GB Team

Posted 10 months ago

“Baskets and delivery were exceptional - website was very slow and had issues, took a very long time to order and process payment. I had multiple purchases which I had to input individually...not good.”

Helpful Report

(Belrose) - Posted 10 months ago

Hello Louise, Thank you for sharing your feedback, we appreciate it! We're thrilled you were happy with the baskets and delivery and sincerely apologise for the issues you experienced with our website when making multiple purchases. Your feedback is invaluable, and we’ll work on improving the website experience to make future orders smoother. Many Thanks, GB Team

Posted 10 months ago

“Excellent service. Great website and fantastic communication. Thank you so much”

Helpful Report

(Belrose) - Posted 10 months ago

Hello Danielle, Thank you for sharing your kind words, we appreciate it!! We're delighted to hear you found our website easy to use and experienced excellent service and communication. Thanks for your support, GB Team

Posted 10 months ago

“Always dependable Very Happy both ends Thank you !!!!!”

Helpful Report

(Belrose) - Posted 10 months ago

Hello Carleen, Thank you for taking the time to share your 5-star review, we appreciate it!! We're thrilled to hear you're happy on both ends with our dependable service. Many Thanks, GB Team

Posted 10 months ago

“I was impressed with the service and quality of the product”

Helpful Report

(Belrose) - Posted 10 months ago

Hello John, Thank you for your kind words, we appreciate it!! We’re thrilled to hear that you were impressed with both our service and the quality of the product. Many Thanks, GB Team

Posted 10 months ago

“Package arrived in excellent condition and the recipient loved it. Thank you so much.”

Helpful Report

(Belrose) - Posted 10 months ago

Hello, Thank you for sharing your wonderful feedback! We’re so glad to hear the package arrived in excellent condition and that the recipient loved it. Many Thanks, GB Team

Posted 10 months ago

“Awesome hamper, quick & on time delivery, appreciated by all 💕”

Helpful Report

(Belrose) - Posted 10 months ago

Hi Meredith, Thank you for taking the time to share your great feedback, we appreciate it!! We're delighted to hear that your hamper arrived on time and was appreciated by all. Many Thanks, GB Team

Posted 10 months ago

“Gourmet basket had my order done and delivered in 3 days and so close to Christmas- you were fantastic when I was so disorganised- thank you and the recipients very pleased with the quality of the basket”

Helpful Report

(Belrose) - Posted 10 months ago

Hello, Thank you so much for sharing your kind words! We’re thrilled to hear that we could help you during the busy holiday season and that the recipients were pleased with the quality of the basket. Many Thanks, GB Team

Posted 10 months ago

“Excllent service. My friend loved the basket.”

Helpful Report

(Belrose) - Posted 10 months ago

Hi Jackie, Thank you for sharing your kind feedback, we appreciate it!! We’re so happy to hear your friend loved the basket and that you were pleased with our service. Many Thanks, GB Team

Posted 10 months ago

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Gourmet Basket is rated 4.6 based on 7,295 reviews