Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,332 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the wine and chocolates gift box for my girlfriend’s birthday and well wishes while she recovers from cancer treatment. My friend loved her gift box from GB. Ease of ordering online and her gift arrived on time. Would highly recommend Gourmet Basket to family n friends.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello, Thank you for your heartfelt feedback. We’re so glad your friend loved her gift and that the process was smooth for you. Your recommendation means the world to us, and we’re honoured to be part of such a thoughtful gesture. Wishing your friend a speedy recovery and sending our best to you both. Many Thanks, GB Team

Posted 1 year ago

“Beautiful baskets and my recipients can’t believe how beautiful they are every Christmas xx”

Helpful Report

(Belrose) - Posted 1 year ago

Hello Michelle, Thank you for taking the time to share your lovely feedback, we appreciate it!! We’re thrilled to hear how much your recipients love the baskets each Christmas. Your continued support means so much to us. Many Thanks, GB Team

Posted 1 year ago

“Wonderful service for short notice on my behalf. Courteous and helpful.”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Lyn, Thank you for taking the time to share your kind words, we appreciate it!! We’re so glad we could assist you on short notice. It’s our pleasure to provide courteous and helpful service, and we truly appreciate your feedback. Many Thanks, GB Team

Posted 1 year ago

“Sent to our son to Congratulate him on his new job. He loved it! Beautiful quality, efficient delivery, excellent communication, great value. Thank you 😊”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Rosemarie, Thank you for sharing your wonderful feedback! We’re so happy to hear your son loved the gift and that everything met your expectations. We truly appreciate your kind words and support. Many Thanks, GB Team

Posted 1 year ago

“My bereaved sister in law was comforted by this gift and I was very pleased with gift and delivery.”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Sue, Thank you for taking the time to share your kind words. We’re so glad to hear that the gift provided comfort during such a difficult time. Many Thanks, GB Team

Posted 1 year ago

“Amazing, highly recommended!”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Bryce, Thank you for taking the time to share such amazing feedback, we really appreciate it!! Many Thanks, GB Team

Posted 1 year ago

“Lovely well packaged gift. Great for any event.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello, Thank you for taking the time to provide a 5-star review, we really appreciate it!! Many Thanks, GB Team

Posted 1 year ago

“Delivery came on the wrong day and then I needed to go out of my way to pick it up from the post office”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Michaela, We sincerely apologise for any inconvenience caused. As noted at checkout, all delivery dates are considered preferred and are not guaranteed. Additionally, if our driver is unable to locate a safe place for delivery, the hamper will be taken to the nearest post office, as outlined in our terms and conditions. We appreciate your understanding and are here if you have any further concerns. Many Thanks, GB Team

Posted 1 year ago

“Sent the fgift basket to a very dear friend who loved it!”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Angela, Thank you for taking the time to provide 5-star feedback, we appreciate it!! We are thrilled that your dear friend enjoyed their Gourmet Basket. Many Thanks, GB Team

Posted 1 year ago

“Paid extra for a specific delivery date which was not adhered to Gourmet Basket has refused to refund the extra payment”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Mark, Thank you for sharing your feedback. We sincerely apologise for any inconvenience caused. As noted at checkout, all delivery dates are considered preferred and are not guaranteed. We understand your frustration and appreciate your understanding of our policies. Many Thanks, GB Team

Posted 1 year ago

“Quality products and great prompt service, would definitely use again!”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Jane, Thank you for taking the time to provide such a fantastic review!! We are delighted to hear that you were happy with the products & service. We look forward to assisting you in the future. Many Thanks, GB Team

Posted 1 year ago

“Extremely happy with the product quality, packaging and delivery timelines followed as promised. Thank you so much!”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Saiprasanna, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re thrilled to hear you’re happy with the quality, packaging, and timely delivery. Your satisfaction means a lot to us. Many Thanks, GB Team

Posted 1 year ago

“They loved the basket and all the goodies”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Sohinee, Thank you for taking the time to provide such a great review, we appreciate it!! We are thrilled to hear that your recipients loved their hamper and all the goodies inside!! Many Thanks, GB Team

Posted 1 year ago

“The fact is, I'm still alive...”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Dennis, Thank you for taking the time to provide a 5-star review we really appreciate it!! Many Thanks, GB Team

Posted 1 year ago

“The basket was not delivered as Gourmet Basket advised. Not able to contact Gourmet Basket during the Christmas/New Year holiday period to enquire about the order.”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Jim, We sincerely regret that you were unable to contact us between December 25th and January 6th due to our office closure over the holiday period. We understand how important it is to have timely communication, and we apologise for any inconvenience caused. If there is anything we can do to help resolve the issue with the delivery, please feel free to contact us anytime. We are here to assist you. Many Thanks, GB Team

Posted 1 year ago

“Order #GB348895 - message card missing.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello Mrs Higgins, Thank you for taking the time to share your feedback. We sincerely apologise for the missing message card in your order. We understand how important it is for your gift, and we regret this oversight. If there’s anything we can do to make it right, please let us know. Warm regards, GB Team

Posted 1 year ago

“Excellent basket options and wonderful customer support.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello Guilda, Thank you for taking the time to provide such wonderful feedback, we appreciate it!! We are thrilled to hear that you found some excellent basket options and our team were able to assist along the way. Many Thanks, GB Team

Posted 1 year ago

“I'm writing about a gift I ordered prior to Christmas. Order 43349 a simple box of chocolates I thought was to be delivered. Previous years I've ordered and the boxes were delivered. This past year the order was not and stated that the intended receiver of the gift would have to pick it up. She is elderly and lives outside of Sydney. I live in the United States. I said I would pay for delivery and am being ignored. I do not understand this kind of service and would gladly pay for delivery or my money refunded. However I am consistently being ignored. Thank you, I hope, David Combs”

Helpful Report

Posted 1 year ago

Hello David, Thank you for reaching out. Unfortunately, it appears that your order is with a different company, as all our order numbers begin with "GB," and we do not have a record of order 43349 in our system. We wish we could have assisted, however, we have not received any correspondence regarding this matter. We recommend contacting the company you placed the order with for further assistance. We apologise for any confusion, and we hope this issue is resolved promptly. Many Thanks, GB Team

Posted 1 year ago

“sent to mother for christmas she was very please with basket”

Helpful Report

(Belrose) - Posted 1 year ago

Hello Mark, Thank you for taking the time to leave a 5-star review, we really appreciate it!! We’re delighted to hear that your mother was pleased with the basket you sent for Christmas. Many Thanks, GB Team

Posted 1 year ago

“Basket delivered promptly and was much loved by the receiptiant.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello Sue, Thank you for your kind feedback! We’re delighted to hear the basket was delivered promptly and much loved by the recipient. Many Thanks, GB Team

Posted 1 year ago

Gourmet Basket is rated 4.6 based on 7,332 reviews