Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,332 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time used - delivered to the wrong address (random house down the road, thankful for honest neighbours). Second time used - delivery driver ‘ran out of time’ on a Friday before the long weekend, so package was delivered four days late. Whoever the delivery partner is is terrible. I understand Covid has impacted post, but I’ve ordered non time-sensitive products like clothes and had next day delivery and better communication on any potential delays.”

Helpful Report

Posted 4 years ago

Hi There, Thank you for taking the time to provide us with you feedback. We can see you have reached out to our team regarding your order and our team tried to assist you as best as possible... With this said we do understand your experience wasn’t a positive one this time round and we apologies for any inconvenience caused. We hope the hamper was still enjoyed. Thank you, GB Team

Posted 4 years ago

“Basket good Delivery 4 days late”

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Posted 4 years ago

“Great service and beautifully presented basket - will definitely keep using this site”

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Posted 4 years ago

“My girlfriend loved it Thankyou”

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Posted 4 years ago

“Great customer service”

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Posted 4 years ago

“Good quality and excellent service”

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Posted 4 years ago

“Everyone who received their gourmet baskets were thrilled with them. Thank you for your prompt efficient service.”

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Posted 4 years ago

“There was a problem with one of the items but it got resolved”

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Posted 4 years ago

“Loved all of it. Beautiful”

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Posted 4 years ago

“Gift hamper contents were reportedly very nice, but it was delivered the next day, which is normally pretty good. Am pretty sure though I booked delivery for the following week (for a birthday). Luckily the recipient was there to receive. Also, just checking.. Presumably the cheese didn't require refrigeration? I'm told the packaging didn't give away the contents or mention in case there were any perishables, but I told the recipient to open it early in case it did.”

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Posted 4 years ago

“Beautiful Gift and really nicely presented”

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Posted 4 years ago

“excellent service and the hampers were exceptional! you have a long term customer, for sure!”

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Posted 4 years ago

“Very good quality and delivery on time--thanks”

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Posted 4 years ago

“I already provided feedback to say that the customer service was appalling. I ordered the hamper well in time for delivery for a certain date and it was delayed. There were no indication when I booked that hour shipping was experiencing delays. Very disappointed service and will not be using Gourmet Basket again.”

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Posted 4 years ago

“My brother-in-law was totally surprised. Loved the wine basket.”

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Posted 4 years ago

“Exceeded the promised standards and brought immense joy to the recipient. Thank you!”

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Posted 4 years ago

“My friend was very happy with her gift unfortunately it arrived a week and a half after her birthday due to courier”

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Posted 4 years ago

“My son loved it. So happy. Excellent service and easy to use.”

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Posted 4 years ago

“The basket was thoroughly enjoyed by the recipients during COVID lockdown in Sydney.”

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Posted 4 years ago

“Quick delivery and the hamper was presented nicely!”

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Posted 4 years ago

Gourmet Basket is rated 4.6 based on 7,332 reviews